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Customer Service Representative
2 months ago
Job Title: Dual Role Specialist: Recruitment & Customer Service
Job Summary: We're seeking a versatile professional to bridge our recruitment and customer service operations. This role demands a blend of confidentiality, efficiency, and interpersonal skills, ensuring both our clients and potential employees receive top-tier support.
Key Responsibilities:
- Recruitment:
- Serve as the initial contact for job applicants, providing information, scheduling interviews, and managing the recruitment process.
- Maintain confidentiality regarding pre-employment data and candidate information.
- Customer Service:
- Handle a high volume of customer inquiries with professionalism, aiming for swift resolution of issues.
- Communicate effectively with other departments to ensure customer concerns are addressed appropriately.
- Administrative Support:
- Proficient use of various software for data management, including CRM systems and HR databases.
- Ensure data accuracy in customer and applicant records.
- Perform data entry tasks with attention to detail.
- Assist in other administrative tasks as needed.
- Experience:
- Proven background in customer service demonstrating ability to engage with diverse groups effectively.
- Skills:
- Exceptional organizational skills with the ability to prioritize tasks in a dynamic environment.
- Strong computer literacy, with intermediate knowledge of software commonly used in HR and customer service.
- Excellent written and verbal communication skills.
- Proactive problem-solving attitude with minimal supervision.
- Qualifications:
- Valid driver's license and reliable transportation.
- Willingness to undergo a pre-employment background check and drug screen.