Member Support Representative
1 month ago
Member Support Representative
Mon-Fri 8am-5pm
Contract to hire contingent upon job performance and attendance
$18.20 per hr
Job Summary:
The Member Support Analyst provides essential technical support and assistance to HPG members, ensuring seamless operation of various system applications. This role involves troubleshooting issues, resolving inquiries, and maintaining a positive member experience.
Key Responsibilities:
- Technical Support:
- Provide Tier 1 technical support for HPG system applications (Member Portal, IMS, CatScan, PASS, CCM, VIRA, HOME, SMART, iCommit, and SSR).
- Diagnose and resolve technical issues related to software, hardware, and network connectivity.
- Document and track incident resolution processes.
- Member Relations:
- Interact with members to understand their needs and provide timely solutions.
- Educate members on system usage and best practices.
- Build and maintain positive relationships with members.
- Data Analysis:
- Analyze member data to identify trends and potential issues.
- Assist in identifying areas for process improvement.
- Team Collaboration:
- Collaborate with other team members and departments to resolve complex issues.
- Contribute to ongoing process improvements and knowledge sharing.
- Strong customer service skills, including excellent verbal and written communication abilities.
- Proficient in Microsoft Office Suite and other relevant software applications.
- Ability to learn and adapt to new technologies and systems.
- Strong problem-solving and analytical skills.
- Detail-oriented and organized.
- Excellent time management and multitasking abilities.
- Experience in a technical support role.
- Knowledge of healthcare industry terminology and practices.
- Experience with call center software and tracking tools.
-
Director, Hospital Support Services
2 months ago
Brentwood, United States LifePoint Health Support Center Full timeDirector, Hospital Support Services -7410-7610LifePoint Health Support Center Description Director, Hospital Support Services Who we are: At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together to elevate Lifepoint's healthcare delivery...
-
Customer Service Representative
4 weeks ago
Brentwood, Tennessee, United States Chris Obear - State Farm Agent Full timeROLE DESCRIPTION:As a Customer Service Representative with Chris Obear - State Farm Agent, you will be responsible for delivering exceptional client experiences that drive the growth of a successful insurance agency.Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role.You will enhance your career...
-
Business Office Support Manager
1 month ago
Brentwood, Tennessee, United States Diversicare Support Center(BSC) Full timeAbout the RoleWe are seeking a highly skilled Business Office Support Manager to join our team at Diversicare Support Center (BSC). As a key member of our financial operations team, you will play a critical role in managing credit moves, write-offs, and private rates, as well as ensuring timely refunds and accurate financial reporting.Key...
-
Coordinator, Member Services
2 weeks ago
Brentwood, United States J.F. Shea Full timeTrilogy at The Vineyards: Club Los Meganos Set within the spectacular Trilogy community, Club Los Meganos combines striking architecture and interior design with magnificent mountain views and innovative programming. The Club features a full-service Sawa Spa, dining at Abby's Gourmet Studio, Fitness and Sports Courts and weddings in our surrounding...
-
Customer Service Representative
1 month ago
Brentwood, Tennessee, United States Staff My Agency Full timePosition OverviewWe are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative - State Farm Agent Team Member.This is an excellent opportunity for a self-starter who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.Key ResponsibilitiesEstablish...
-
Coordinator, Member Services
2 weeks ago
Brentwood, United States Shea Homes Full timeTrilogy® at The Vineyards: Club Los Meganos Set within the spectacular Trilogy community, Club Los Meganos combines striking architecture and interior design with magnificent mountain views and innovative programming. The Club features a full-service Sawa Spa, dining at Abby’s Gourmet Studio, Fitness and Sports Courts and weddings in our surrounding...
-
Sales Representative
3 weeks ago
Brentwood, Tennessee, United States Acosta Group Full timeSales Representative OpportunityWe are seeking a highly motivated Sales Representative to join our team at Costco in Brentwood, TN. As a Sales Representative, you will be responsible for showcasing Sonos products and providing exceptional customer service to our members.Key Responsibilities:Represent Sonos products and provide product demonstrations to...
-
Full Time Temporary Software Support Representative
2 months ago
Brentwood, United States Tyler Technologies Full timeFull Time Temporary Software Support Representative Apply Online Provides administrative support to the assigned office by performing routine and complex administrative tasks to ensure accuracy and efficiency in daily operations Responsibilities Provides administrative support to the assigned office by performing routine and complex administrative tasks to...
-
Patient Representative
1 month ago
Brentwood, New York, United States Sun River Health Full timeJob Title: Patient RepresentativeSun River Health is seeking a Patient Representative to join our team in Brentwood, NY. As a Patient Representative, you will play a vital role in providing patient-centered care and facilitating access to services in a pleasant, knowledgeable, and efficient manner.Key Responsibilities:Assist with daily reception activities...
-
Paraprofessional Support Specialist
1 month ago
Brentwood, California, United States ProCare Therapy Full timeJob OverviewProCare Therapy is seeking a dedicated and compassionate Paraprofessional to provide support to students with special needs.Key Responsibilities:Behavior intervention and supportAssist classroom teachers in implementing instructional activities and strategiesCollaborate with special education teachers and other team members to develop and...
-
Patient Representative
4 months ago
Brentwood, United States Sun River Health Full timeJob DescriptionSun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland,...
-
Financial Services Representative
4 weeks ago
Brentwood, Tennessee, United States SafeAmerica Credit Union Full timeJob SummaryThe Financial Services Representative will play a key role in assisting and educating members on self-service banking options, processing teller transactions accurately and efficiently, and delivering world-class service to members by uncovering and understanding their known and unknown needs.This role requires excellent interpersonal skills to...
-
Customer Service Representative
4 weeks ago
Brentwood, Tennessee, United States Austin Hardy - State Farm Agent Full timeJob DescriptionAs a Customer Service Representative for the Austin Hardy - State Farm Agent team, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experiences. We seek a motivated self-starter who thrives in a fast-paced environment and is passionate about delivering exceptional service.Key...
-
Patient Representative
5 months ago
Brentwood, United States CareerBuilder Full timeJob Description Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland,...
-
Sales Representative
4 weeks ago
Brentwood, Tennessee, United States Northpoint Roofing Systems Full timeJob DescriptionWe are seeking a highly motivated and energetic Sales Representative to join our team at Northpoint Roofing Systems. As a Sales Representative, you will be responsible for traveling to designated territories and meeting with potential customers to discuss our roofing services.Key Responsibilities:Travel to designated territories and meet with...
-
Sales Representative
4 weeks ago
Brentwood, Tennessee, United States Acosta Group Full timeSales Representative OpportunityWe are seeking a skilled Sales Representative to join our team at Acosta Group. As a Sales Representative, you will be responsible for promoting Sonos products and providing exceptional customer service to our clients.Key Responsibilities:Develop and execute sales strategies to meet program objectivesBuild relationships with...
-
Senior Client Service Representative
3 weeks ago
Brentwood, New York, United States Broadridge Financial Solutions , Inc. Full timeJob SummaryWe are seeking a highly skilled Senior Client Service Representative to join our team at Broadridge Financial Solutions, Inc. As a key member of our Corporate Issuer business, you will be responsible for providing exceptional service to our clients, ensuring seamless proxy voting operations, and driving business growth.Key ResponsibilitiesProcess...
-
Regional Account Manager
3 weeks ago
Brentwood, California, United States Universal Health Services Full timeResponsibilitiesThe Regional Account Manager - Patriot Support represents the product line of Patriot Support programs and acts as the point of contact for referrals from key accounts on behalf of all UHS Patriot Support designated facilities in the assigned region. Key Accountabilities/Duties:1. Travel to military bases as directed by leadership and meet...
-
Licensed Medicare Sales Representative
1 month ago
Brentwood, Tennessee, United States My Senior Health Plan Full timeJob Title: Licensed Medicare Sales RepresentativeWe are seeking a highly motivated and experienced Licensed Medicare Sales Representative to join our team in Brentwood, TN. As a key member of our sales team, you will be responsible for evaluating individual clients' needs and proposing the most efficient Medicare plans that meet their...
-
SAS Representative in Walmart Stores
2 weeks ago
Brentwood, New York, United States Advantage Sales and Marketing, LLC Full timeAbout the JobAs a SAS Representative in Walmart stores, you will play a vital role in ensuring that the latest brands and products are where they need to be. Our team members are friendly and personable with store associates and management, and we promote from within, so growth opportunities are endless.Key ResponsibilitiesDisplay, move, and track products...