Coordinator, Member Services

6 days ago

Brentwood, United States J.F. Shea Full time

Trilogy at The Vineyards: Club Los Meganos

Set within the spectacular Trilogy community, Club Los Meganos combines striking architecture and interior design with magnificent mountain views and innovative programming. The Club features a full-service Sawa Spa, dining at Abby's Gourmet Studio, Fitness and Sports Courts and weddings in our surrounding vineyard.

Where: The East Bay area of Brentwood, California

Pay: $23.50 per hour

Benefits:

New hourly full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following 60 days of full-time employment.

Full-Time team members are eligible to accrue Paid Time Off ("PTO") in accordance with the Company policy at a rate of 120 hours per year.

Full-Time team members are eligible for 7 paid holidays annually.

Part-Time team members are eligible to accrue Paid Sick Leave in accordance with state guidelines.

All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

POSITION OVERVIEW:

The Member Services Coordinator is responsible for all resident and guest needs and represents the Club as an initial contact at the front desk. Professional and friendly communication, coordination, and cooperation sets the tone for positive resident and guest attitudes while visiting the Club. This position reports to the Member Services Manager.

KEY RESPONSIBILITIES:

* Communicate the core values and mission of BlueStar Resort & Golf (BSRG) to support the achievement of company goals.
* Greet and welcome members and guests in an energetic and friendly fashion, according to Trilogy protocol, via phone or onsite.Respond to requests and direct calls to staff members and relay messages.
* Screen members and guests for applicable building access, according to community regulations; issue identification cards to new residents.
* Provide guests and members with information, including a variety of quality choices and arrangements regarding the Club, recreation, or other activities; must have extensive knowledge of the Club and local area events.
* Maintain daily standard operating procedures for the opening and closing of the Club, including a walk through the Clubhouse for a general inspection to assure the rooms are clean, set up properly, and visually meet Clubhouse standards.
* Monitor Club and fitness rules to ensure they are being enforced.
* Provide resident services and business center support (copying, mailing, and Fax), schedule appointments, orientation sign up, event registration and fee collection, access to lost and found, and other homeowner services.
* Assist Member Services Manager with administrative support, such as mail delivery, email and phone calls, spreadsheet creation, data entry and mass mailings, updates to website, creation of reports and promotional flyers, general filing, etc.
* Assist the Lifestyle & Activities department by maintaining event flyers and bulletin boards, preparing the scheduled events calendar, and assisting with ticket sales and advertisements for Association events and functions.
* Create monthly Welcome Binders for new homeowners.
* Provide an inventory for merchandise.
* Maintain the organization and function of all front office equipment and the lobby; assure proper inventory of general office supplies; work with maintenance staff and vendors for repairs.
* Provide a clean and safe environment for members and guests.
* Other duties and responsibilities may be assigned.

PERSONAL ATTRIBUTES:

* Must be highly customer oriented and responsive with high need for closure.
* Able to work under pressure and balance multiple priorities and assignments.
* Strong team-building skills including the ability to lead, cooperate, and motivate.
* Must be role model and able to live our BlueStar core values:
* Honesty and Integrity
* Respect for the Individual
* Teamwork
* Competitive Spirit



MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:

* High School diploma or equivalent preferred.
* Three or more years relative customer service or hospitality experience preferred.
* Experience in a Homeowner Association environment preferred.
* Computer literate with proficiency in Microsoft Office.
* Ability to read and comprehend simple instructions, short correspondence, and memorandums.
* Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
* Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.
* Must be self-motivated, follow direction, and able to work independently with little supervision.
* Must have excellent verbal communication and customer service skills while dealing with members, guests, and staff.
* Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
* Must have good time management, organization, and follow-up skills.
* Must be able to consistently achieve high work standards; attention to detail, accuracy and timeliness is expected.
* Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.
* This position requires a flexible schedule to include evenings and weekends.
* Valid driver's license may be required.

WORK ENVIRONMENT:

This position operates indoors and routinely uses standard office equipment, such as computers, phones, copy and fax machines. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly required to see, hear, speak clearly and understand the speech of another person, sit or stand for extended periods of time, walk or be able to move around the work space, use hands to fingers, handle or feel, bend, and reach with hands and arms. The employee must be able to occasionally lift and/or move up to 20 pounds.

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER

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