Showroom Assistant

2 months ago


New York, United States Ardmore Home Design, Inc. Full time
Job Summary

This role requires someone who enjoys interacting with Interior Designers and providing strong product, sales and customer service support. A person who exudes professionalism, highly organized and has experience in the Interior Design trade.

Showroom Operations
  • Reception intake of interior designers and visitors to the showroom
  • Respond to customer phone calls and emails
  • Provide customers with company and product information
  • Assist with quotes, order writing, providing delivery dates, tracking and loans of finish samples
  • Document and wrap items going out on approval
  • Completes critical communications with the home office to facilitate and ensure timely processing of customer orders
  • Proactively work towards ongoing Showroom operational development and efficiencies
  • Develop a strong knowledge base of all AHD product lines
  • Maintain the daily operations in the Showroom Manager's absence
Showroom Sales Administration
  • Monitor and complete regular internal communications with dedicated corporate staff to facilitate customer quotes, orders, product shipments and deliveries via internal software applications, systems and tools
  • Prospect and execute outreach efforts with potential and existing customers
  • Attend events outside of the showroom
Showroom Projects
  • Coordinate efforts with the Showroom Manager to develop and complete projects designed to enhance the customer experience
  • Oversee the finish sample inventory and product tags
  • Support the planning and execution of showroom events
  • Assist the Showroom Manager with projects and appointments as needed
  • Occasional travel to trade shows may apply
Outside Sales

•Spend up to two full days in the field (the 5 borroughs of NYC) to meet and present to existing down and lapsed accounts and prospects

•In between scheduled appointments, distribute samples and collateral, update the library, promote the AHD brands and the NY showroom. Schedule future appointments

•Identify opportunities and products with a targeted sales approach toward specific projects

•Cultivate relationships with all decision makers in a design firm

Requirements
  • Some college studies in related field or relevant work experience
  • Minimum of 2 years of Showroom or retail sales experience with emphasis on customer service
  • Proficiency in Microsoft Office software (Outlook, Word, Excel) and experience with social media platforms
  • Excellent verbal and written communications skills with attention to detail
  • Strong multi-tasking and problem solving attitude through self-motivation and proactive approach
  • Positive and friendly disposition with the ability to foster customer relationships
  • Roll up sleeves, can do attitude with customer-centered focus
  • Ability to occasionally lift 30-40 pounds in tandem
Desired Background
  • Demonstrated experience within the home furnishings industry
  • Eye for color and design
  • Local Interior Design Firm relationships a plus

Compensation: Starting annual salary: $75,000. Exact compensation may vary based on skills, experience, and location.
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