Server Assistant at Rustic Root Solana Beach

3 weeks ago

Solana Beach, United States RMD Group Full time
Description

Position Summary:

The Server Assistant is responsible for identifying all sanitation and maintenance needs for the restaurant's operations floor. The Server Assistant plays a crucial role in maintaining the cleanliness and aesthetic of our establishment. By ensuring that all tables, fixtures, and interior design elements are maintained throughout the shift, our guests receive a memorable dining experience. Primary responsibilities include upkeep of table maintenance, which involves promptly clearing and resetting tables and assisting with the dining area's general cleanliness. Set up servers with the tools needed to be successful during their shifts, and make sure our guests are closely tended to and provided with the care and attention they deserve. The Server Assistant is instrumental in providing an extra layer of support to the overall dining experience by ensuring that the environment is always welcoming and orderly. By efficiently handling these tasks, the Server Assistant allows the server to focus on delivering a personalized and attentive experience to each guest. Their contributions help create a seamless and enjoyable atmosphere, reflecting the high standards of the company.

Type: Hourly, Part-time

Pay rate: $16.85/hr + tips

Duties and Responsibilities:

Responsibilities include, but are not limited to:

  • Working with the servers to create great energy and atmosphere.
  • Greet each guest with a positive attitude and a smile.
  • Ensure the dining area is always clean, tidy, and visually appealing.
  • Sweep and spot clean floors regularly.
  • Taking out trash and keeping restaurant clean and organized free of dirty plates and glassware.
  • Communicate with the hosts team to coordinate prioritizing efforts towards high demand tables.
  • Assist with delivering food and beverages as needed.
  • Deliver water to tables upon server request and refill water glasses when necessary.
  • Clearing empty food plates when guests are finished.
  • Promptly clear and reset tables when guests leave to accommodate new reservations.
  • Wiping down and sanitizing tables, chairs and other surfaces.
  • Keeping the restaurant stocked with adequate supplies such as plates, napkins, silverware, and glasses.
  • Respond to guest requests promptly and courteously.
  • Helping with dishes when we are backed up.
  • Maintain the overall cleanliness and supply levels in restrooms
  • Assist in polishing and rolling of silverware throughout and after service.
  • Stay vigilant on the floor during service to anticipate guest needs and provide services before being asked.
  • This position must possess excellent customer service skills and understand the importance of damage control.


Qualifications:
  • Possess excellent communication skills.
  • Understands and follows written directions.
  • Must be able to provide legible communication.
  • Works cooperatively in a team environment.
  • Must be comfortable learning new skills.
  • Can perform calmly under pressure.
  • Uses critical thinking reasoning skills to solve problems quickly.
  • Manages time effectively.


Skills and Attitudes:

Must be motivated, hard-working, passionate, and able to handle multiple tasks and responsibilities.

Must have the ability to:
  • Work at a rapid pace while maintaining attention to detail, ability to multi-task.
  • Must be skilled in time management.
  • Must exhibit an excellent service attitude and be willing to go out of their way to accommodate the guests and exceed their expectations.
  • Must show enthusiasm for the job and for the restaurant.
  • Must be considerate, patient, and willing to help fellow employees.
  • Must have a positive self-image and be able to command the respect of the employees.
  • Must be able to tolerate pressure and work calmly and efficiently during busy times.
  • Must handle guest complaints according to restaurant policies and procedures.
  • Possess the highest work ethics, personal morals and honesty beyond reproach.
  • Professional, articulate, friendly, and punctual.
  • Possesses and exhibits the drive to provide exceptional service.
  • Part time flexible hours are required (able to workdays, nights, weekends, holidays).
  • Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs.
  • Proficient in computer skills including POS systems and iPad applications.
  • Professional appearance appropriate for a premier restaurant.
  • Must be able to sit for up to 8 hours at a time.
  • Ability to work in a stressful, fast-paced environment
Education:

Must have one or more of the following:
  • Minimum of 1+ years server assistance experience required in fine dining or upscale restaurant.
  • Equivalent combination of education and experience.


Certificates, Licenses, and Registrations:
  • San Diego County Food Handlers Card (must be obtained within 30 days of employment). Serve safe certificate preferred.
  • Anti-harassment and nondiscrimination 1-hour class.


Physical Requirements:
  • Must be able to sit, stand or walk for up to 8 hours at a time.
  • Must be able to lift at least 50 pounds safely and properly.
  • Must be able to bend, stoop and climb.
  • Must be able to push and pull.


Venue

The concept behind Rustic Root is simple: We're creating the kind of neighborhood place you can eat at every week and never get tired of going back. Our menu features modern takes on honest American comfort food and regional favorites, prepared daily from scratch. The kind of approachable, delicious food that makes it easy for anyone to find a "gotta-try-that" dish.

We pair that with an atmosphere that is vibrant, stylish, and inviting. Hip enough for a night out, but still welcoming enough to be a family favorite. Then we mix in those little extras that keep our friends, family, and neighbors coming back. Beloved signature items and special services, along with touches of personality like festive decorations, special events, and menus for holidays year-round create the flair and personality that makes Rustic Root a neighborhood fixture.

ABOUT RMD Group

RMD Group was formed by three partners who had a passion for hospitality and creating unforgettable experiences. For over a decade, RMD has been a driving force in the industry, creating some of San Diego's most successful and exciting concepts including Rustic Root, Huntress, Lumi, Side Bar and FLUXX. In addition, the group works with a thriving portfolio of hospitality and lifestyle concepts that include Ballast Point Brewing and Hard Rock Hotel's Float and 207. RMD brings extensive expertise in all areas of consulting including design, development, and management, plus a talented team of industry leaders that continue to elevate guest and client experience in San Diego and beyond.

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