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Server at Rustic Root Solana Beach

2 months ago

Solana Beach, United States RMD Group Full time
Description

Position Summary:

A server's role is to take orders and deliver food and beverages to our guests, enhancing their dining experience. This position requires patience, personality, and perseverance to succeed. Responsibilities include greeting and serving guests, providing detailed menu information, multitasking various front-of-house duties, and handling payments, all while thriving in a fast-paced environment. The Front Server will be courteous to customers, ensuring they enjoy their meals, and will be a team player, communicating effectively with kitchen staff to ensure orders are accurate and delivered promptly.

Ultimately, it is the duty of the Front Server to provide an excellent overall dining experience for our guests.

Type: Hourly, Full Time

Pay rate: $16.85/hr + tips

Duties and Responsibilities:

Responsibilities include, but are not limited to:

  • Working with the team to create great energy and atmosphere.
  • Greet each guest with a cheerful or positive attitude and a smile.
  • Taking out trash and keeping restaurant clean and organized, free of dirty plates and glassware.
  • Running food to tables and ensuring guests are receiving their correct order.
  • Handling the food in a timely manner to ensure optimal food temperature.
  • MUST have a great understanding of the menu and what is in each dish.
  • Fill water glasses when necessary.
  • Clearing empty food plates when guests are finished.
  • Wiping down and sanitizing tables when guests are done eating.
  • Keeping the restaurant stocked with adequate supplies such as plates, napkins, silverware, and glasses.
  • Greet and escort customers to their tables.
  • Present menu and provide detailed information when asked (e.g., about portions, ingredients or potential food allergies)
  • Prepare tables by setting up linens, silverware and glasses.
  • Inform customers about the day's specials.
  • Offer menu recommendations upon request.
  • Up-sell additional products when appropriate.
  • Take accurate food and drinks orders, using POS ordering software and order slips.
  • Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
  • Communicate order details to the Kitchen Staff.
  • Serve food and drink orders.
  • Check dishes and kitchenware for cleanliness and presentation and report any problems.
Qualifications:
  • Possess excellent communication skills.
  • Understands and follows written directions.
  • Must be able to provide legible communication.
  • Works cooperatively in a team environment.
  • Must be comfortable learning new skills.
  • Can perform calmly under pressure.
  • Uses critical thinking reasoning skills to solve problems quickly.
  • Manages time effectively.


Skills and Attitudes: Must be motivated, hard-working, passionate, and able to handle multiple tasks and responsibilities.

Required Traits:
  • Able to work at a rapid pace while maintaining attention to detail, ability to multi-task.
  • Must be skilled in time management.
  • Exhibit an excellent service attitude.
  • Accommodating guests and exceeding their expectations.
  • Show enthusiasm for the job and for the restaurant.
  • Must be considerate, patient, and willing to help fellow employees.
  • Must have a positive self-image and be able to command the respect of the employees.
  • Tolerate pressure and work calmly and efficiently during busy times.
  • Must handle guest complaints according to restaurant policies and procedures.
  • Must possess excellent customer service skills and understand the importance of damage control.
  • Possess the highest work ethics, personal morals and honesty beyond reproach.
  • Professional, articulate, friendly, and punctual.
  • Possesses and exhibits the drive to provide exceptional service.
  • Part time flexible hours are required (able to workdays, nights, weekends, holidays).
  • Proficient in computer skills including POS systems and iPad applications.
  • Professional appearance appropriate for a premier restaurant.
  • Ability to work in a stressful, fast-paced environment
  • Must be able to work holidays, nights, and weekend


Education:

Must have one or more of the following:
  • Minimum of 1-2 years serving experience required in fine dining or upscale restaurant.
  • Equivalent combination of education and experience.


Certificates, Licenses, and Registrations:
  • San Diego County Food Handlers Card (must be turned in within 30 days of employment).
  • Anti-harassment and nondiscrimination 1-hour class.
  • RBS - Responsible Alcohol Service (must be turned in when training concludes)
Physical Requirements:
  • Must be able to sit, stand or walk for up to 8 hours at a time.
  • Must be able to lift at least 50 pounds safely and properly.
  • Must be able to bend, stoop and climb.
  • Must be able to push and pull.


Venue

The concept behind Rustic Root is simple: We're creating the kind of neighborhood place you can eat at every week and never get tired of going back. Our menu features modern takes on honest American comfort food and regional favorites, prepared daily from scratch. The kind of approachable, delicious food that makes it easy for anyone to find a "gotta-try-that" dish.

We pair that with an atmosphere that is vibrant, stylish, and inviting. Hip enough for a night out, but still welcoming enough to be a family favorite. Then we mix in those little extras that keep our friends, family, and neighbors coming back. Beloved signature items and special services, along with touches of personality like festive decorations, special events, and menus for holidays year-round create the flair and personality that makes Rustic Root a neighborhood fixture.

ABOUT RMD Group

RMD Group was formed by three partners who had a passion for hospitality and creating unforgettable experiences. For over a decade, RMD has been a driving force in the industry, creating some of San Diego's most successful and exciting concepts including Rustic Root, Huntress, Lumi, Side Bar and FLUXX. In addition, the group works with a thriving portfolio of hospitality and lifestyle concepts that include Ballast Point Brewing and Hard Rock Hotel's Float and 207. RMD brings extensive expertise in all areas of consulting including design, development, and management, plus a talented team of industry leaders that continue to elevate guest and client experience in San Diego and beyond.