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Commercial Collections Specialist

2 months ago

St Louis, United States Abstrakt Marketing Group Full time

JOB DESCRIPTION

The Commercial Collections Specialist at Abstrakt Marketing Group will play an integral role in our growing organization. Reporting directly to the Controller of Accounting, this individual is responsible for the collection of client invoices in a timely manner for the enterprise.

The ideal Commercial Collections Specialist is someone with excellent communication skills who can interact with clients, department leaders, and the accounting department. The Commercial Collections Specialist must be able to handle client situations that cause payment issues and work with the account management team and the client to reach the desired results of 99.5%+ monthly collections. He or she must also possess a high level of professionalism, confidence, and problem-solving skills to hold clients to contracts and collect payments. He or she must be able to make a high volume of email and calling touchpoints, so it is imperative they be organized and manage a high volume of data over a short collections period.

JOB RESPONSIBILITIES

  • Make a series of 50+ daily phone calls and emails to collect past due invoices.
  • Create and follow collections cadences based on the days past due, payment terms, and payment methods.
  • Read, understand, and utilize the client contracts, billing software, account management resources, and invoices for negotiations and communication regarding payment, amount owed, and due dates.
  • Manage the Accounts Receivable Aging report and keep updated records of all client payment statuses, account management ownership, and notes about touchpoints and status of each open invoice.
  • Work directly with the account management teams, Directors, and VPs to coordinate collections efforts and touchpoints with the client.
  • Run semi-monthly AR meetings to ensure account management teams and leadership understand open balances and action items necessary to collect at the highest level.
  • Project monthly collections targets with accuracy based on knowledge of the balances, contracts, and success of negotiations.
  • Continue past the initial collections period, to collect past due invoices the company has written off, but the client owes per the contract. Work with these clients to see a resolution to their contract.
  • Work directly with the outsourced collections company to utilize all efforts to collect invoices unpaid from prior months. Maintain lists and details around where each client lives from prior months and years.
JOB REQUIREMENTS
  • Proficiency in a wide variety of technologies including Microsoft Excel, Salesforce, web-based accounting platforms, and Google Apps
  • Comfortable in client-facing situations
  • Preferred, but not required, experience with accounts receivable and/or collections
  • Excellent written and verbal communication skills.
  • Comfortable learning and working with new technology
  • Self-starter with integrity and confidence who strives to achieve even the most challenging environments with limited supervision.
  • Team player with well-developed interpersonal skills who is comfortable in a cross-functional environment.
  • Demonstrated aptitude to effectively learn and master new tasks.
  • Excellent organizational skills with the ability to prioritize and manage one's time and tasks efficiently to meet established deadlines.
  • Strong customer service commitment and the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals.
  • Solid problem solver who can identify and resolve problems in a timely manner.
  • Able to communicate in an open, friendly, timely, and eloquent manner
  • Familiarity with or openness to process oriented work
  • Comply with all company policies, procedures, and instructions from management
  • Open to receiving constructive feedback and coaching to grow and learn with the organization.
PREFERRED REQUIREMENTS
  • Accounts receivable, collections, or calling experience preferred.
  • Bachelor's degree in accounting desirable.
  • QuickBooks Online experience desirable.
  • Proficient in Salesforce CRM software.