Customer Service Clerk III
1 month ago
The Police Department is looking for a service oriented customer service clerk who enjoys processing requests and providing exceptional customer service, both to internal and external customers.
Typical responsibilities of the Customer Service Clerk:
- Customer Service Clerk maintains Freedom of Information Act ( FOIA ) files, Motion for Discovery Files, Subpoena Duces Tecums, and video/audio evidence files: primarily tasked with researching, locating, reviewing, and copying audio files to required media formats in compliance with established regulations.
- May be requested or subpoenaed to testify in criminal, civil and administrative proceedings. Maintains knowledge base of current FOIA laws and policies.
- Attends in-service training and technical or professional classes, seminars, or conferences to improve technical or professional skills.
- Conducts administrative functions such as recording statistical information, compiling reports, performing specialized studies, coordinating with other agencies or the public, and maintaining forms.
- Prepares records for viewing by the defense, FOIA requests, City Attorney's Office, guardian ad litem and public requests.
- Performs administrative duties such as monitoring expenses, supplies and equipment, requisitioning materials or equipment, and assisting others with work related recordings.
Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT :
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.
EXPERIENCE REQUIREMENT :
In addition to satisfying the vocational/education standards, this class requires a minimum of one year of related, full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES :
None.
SPECIAL REQUIREMENTS :
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Preferred Qualifications
- Minimum of one year of prior experience in law enforcement or closely related field.
- Minimum of one year experience working with Freedom of Information Act ( FOIA ).
- Experience with audio/video editing software and/or to include Adobe Premier Pro.
- Individual must meet eligibility requirements for VCIN operator (U. S. Citizen or lawful resident of the United States for the past 10 consecutive years prior to applying for certifications) and must obtain certification within six months of employment.
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