Customer Service Representative

2 weeks ago


Port Washington, United States K44 Consulting LLC Full time

CUSTOMER SERVICE REPRESENTATIVE - Port Washington, Nassau County, Long Island NY

Our client is a premier wholesale distributor of paint sundries, hardware, plumbing & electrical supplies, power tools, and seasonal home improvement goods, and is currently seeking an experienced Customer Service Representative.

The position is full time and fully on-site with no remote option.

Hours: M-F, 8:00am - 5:00pm or 9:00 am 6:00 pm

Benefits Offered: Medical, Dental, FSA, Paid Life Insurance, Paid LTD, 401k, Paid PTO, Paid Holidays

Job responsibilities:

  • Order entry
  • Inbound and outbound calls
  • Respond to customer inquiries via email
  • Work closely with warehouse staff
  • Shipment claims
  • Upselling to customers
  • Other administrative tasks

Requirements:

  • 2-5 years experience in customer service
  • Bilingual in English/Spanish preferable, Chinese is a plus
  • Comfortable working under pressure and in a fast paced environment.
  • Cheerful, upbeat attitude with a positive approach.
  • Highly flexible, able to work on multiple projects simultaneously while meeting deadlines in a fast paced environment
  • Must have basic computer skills, knowledge in Excel is a plus.
  • Problem-solving skills
  • Detail oriented
  • Strong work ethic
  • Strong interpersonal skills
  • Knowledge of order entry
  • Capacity to build strong relationships through effective communication with clients, prospective clients and co-workers.
  • Highly motivated


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