Customer Service Representative
3 weeks ago
Safavieh is an upscale global home furnishing, rugs & accessories company looking for a proactive, personable, highly motivated and organized Customer Service Representative.
This is a great opportunity for an ambitious, responsible and detail-oriented self-starter with a strong passion for continuous learning and professional development, as this position will provide a basic foundation and necessary skill set for a great career. Our offices are located in Port Washington, NY.
**Responsibilities**:
- Assist clients in resolving issues such as damaged items, missing orders, incorrect items, missing parts, returns, and billing issues.
- Maintaining a positive, empathetic, and professional attitude toward clients at all times.
- Follow up in a timely manner to ensure client satisfaction.
- Acknowledging and resolving clients’ complaints.
- Communication and coordinating with colleagues as necessary.
- Ensure client satisfaction and always provide professional client support.
**Qualifications**:
- 1 + years of experience in customer service, or call center.
- Excellent Customer Service, organizational, and communication skills.
- Friendly, outgoing personality, able to work with a team, clients, or individually.
- Technologically savvy and able to learn new programs quickly. Proficient in Word, Excel, and Outlook.
- Strong written and verbal communication skills.
- Bachelor’s Degree
- Full time
- Onsite at our HQ located in Port Washington (this is not a remote position)
**Compensation**:
- Dependent upon experience
- 401k (with 2% match),
- Medical, vision, dental, Insurance
- Considerable paid holiday, vacation and sick time
- Company shuttle service available to transport commuters to/from the Port Washington LIRR station
- Generous Employee Discount
Employees can also take advantage of casual dress code, free parking, corporate discounts, fruits every day and bagels every other morning.
Pay: $22.00 - $25.00 per hour
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Port Washington, NY 11050: Relocate before starting work (required)
Work Location: In person
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