French Speaking Customer Service Representative

4 days ago

Port Washington, United States Bernard Nickels & Associates Full time

Customer Service Representative

Work Schedule

  • Start Time: 12:00 AM
  • Hours: 8:00 AM to 5:00 PM

Location:

Remote with a few trips to the Port Washington, NY office.

General Screening Requirements

Temporary Remote Position Considerations:

  • Candidates must be prepared to travel to the PW office in the future when directed.
  • Candidates whose commute is more than one hour will not be considered to ensure practicality and avoid future concerns.

Skill and Language Proficiency:

  • Candidates must have experience dealing with high call volumes and good computer navigation skills.
  • Priority is given to French-speaking candidates.

Compensation:

  • French-speaking candidates: $20.00 pay rate.

Role and Responsibilities

Customer Service Tasks:

  • Handling calls from new and existing business clients.
  • Using knowledge of firm products and services to provide support and place orders.
  • Resolving customer complaints and troubleshooting issues.
  • Documenting customer interactions and tracking call types.
  • Maintaining service levels and customer service standards.
  • Following up on inquiries about order status, shipping status, and stock availability.

Major Duties:

  • Answering incoming calls and processing orders.
  • Troubleshooting and resolving customer complaints.
  • Documenting customer interactions accurately.
  • Upholding customer service standards.
  • Taking inbound calls for up to 90% of the shift.
  • Performing additional assigned duties.

Qualifications

Basic Qualifications:

  • High school diploma.
  • At least 1 year of experience in customer service, hospitality, or call center environment.
  • Excellent telephone etiquette and clear, professional speaking voice.
  • Strong verbal and written communication skills.
  • Effective listening and comprehension skills.
  • Strong interpersonal skills and team player.
  • Ability to maintain composure in difficult situations.
  • Excellent time management and task prioritization skills.
  • Strong PC skills, including MS Office (Word and Excel).
  • Ability to navigate information systems and the internet.

Preferred Qualifications:

  • Higher education degree.
  • Experience using SAP.
  • Experience in the optical industry and knowledge of Luxotticas optical products.
  • Bilingual in French.

Equipment Pickup and Training Details

Initial Pickup:

  • Candidates must make two trips to the Port Washington office.
  • First trip before training for temporary equipment pickup.
  • After one week of training, a second trip for permanent equipment.

Second Pickup and Training:

  • Candidates will receive a tour of the building, meet the leadership team, and receive part of the training in person.
  • Candidates will set up their permanent equipment at home for the following day's training.

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