Rep, Customer Experience Rep

3 weeks ago

Madison, United States Molina Healthcare Full time
Job Description

JOB DESCRIPTION

Job Summary

Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.

Job Duties

•Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business.

•Conduct varies surveys related to health assessments and member/provider satisfaction.

•Accurately document pertinent details related to Member or Provider inquiries.

•Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.

•Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.

•Aptitude to listen attentively, capture relevant information, and identify Member or Provider's inquiries and concerns.

•Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.

•Able to proactively engage and collaborate with varies Internal/ External departments.

•Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.

•Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.

•Ability to effectively communicate in a professionally setting.

Job Qualifications

REQUIRED EDUCATION:

HS Diploma or equivalent combination of education and experience

REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES:

1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment

PREFERRED EDUCATION:

Associate's Degree or equivalent combination of education and experience

PREFERRED EXPERIENCE:
  • 1-3 years
  • Preferred Systems Training:
  • Microsoft Office
  • Genesys
  • Salesforce
  • Pega
  • QNXT
  • CRM
  • Verint
  • Kronos
  • Microsoft Teams
  • Video Conferencing
  • CVS Caremark
  • Availity


To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

  • HVAC Smart Building Sales Rep

    1 week ago

    Madison, United States Johnson Controls Full time

    Under general direction, the Smart Building Rep Account Executive is responsible for the sale of Johnson Controls Building Automation offerings to owners at the Facility Director, C-suite or VP level. Promote the Johnson Controls value proposition for a Building Automation System (BAS) project to building owners / end users by providing business and...

  • Utility Sales Service Rep

    1 month ago

    MADISON, United States Heritage-Crystal Clean, LLC Full time

    Purpose: The Bulk Utility Representative will be responsible for providing “sales” and “services” of approved waste streams at automotive and industrial businesses. This position will work frequently with hoses to load/offload Oil Tanker Trucks and Vacuum Trucks from a variety of containers, waste storage units, trenches, and sub-terrain holding...

  • Utility Sales Service Rep

    4 weeks ago

    Madison, United States Heritage Crystal-Clean LLC Full time

    Purpose : The Bulk Utility Representative will be responsible for providing sales" and services" of approved waste streams at automotive and industrial businesses. This position will work frequently with hoses to load/offload Oil Tanker Trucks and Vacuum Trucks from a variety of containers, waste storage units, trenches, and sub-terrain holding chambers. ...

  • HVAC Smart Building Sales Rep

    3 weeks ago

    Madison, United States Johnson Controls Full time

    Under general direction, the Smart Building Rep Account Executive is responsible for the sale of Johnson Controls Building Automation offerings to owners at the Facility Director, C-suite or VP level. Promote the Johnson Controls value proposition for a Building Automation System (BAS) project to building owners / end users by providing business and...

  • HVAC Smart Building Sales Rep

    3 weeks ago

    Madison, United States Johnson Controls Full time

    Under general direction, the Smart Building Rep Account Executive is responsible for the sale of Johnson Controls Building Automation offerings to owners at the Facility Director, C-suite or VP level. Promote the Johnson Controls value proposition for a Building Automation System (BAS) project to building owners / end users by providing business and...

  • HVAC Smart Building Sales Rep

    3 weeks ago

    Madison, United States Johnson Controls Full time

    Under general direction, the Smart Building Rep Account Executive is responsible for the sale of Johnson Controls Building Automation offerings to owners at the Facility Director, C-suite or VP level. Promote the Johnson Controls value proposition for a Building Automation System (BAS) project to building owners / end users by providing business and...

  • Outside Sales Rep

    2 months ago

    Madison, United States Perpetual Labor Sourcing LLC Full time

    **Job Title: Outside Sales Representative (Roofing Company)****Location:** Birmingham, Gulf Shores, Fairhope, Huntsville, and all of South and North Alabama**Job Type:** Commission Based**Job Description:**United Trades of America is seeking highly motivated and dedicated Outside Sales Representatives for a reputable roofing company specializing in...

  • Outside Sales Rep

    2 weeks ago

    Madison, United States Perpetual Labor Sourcing LLC Full time

    **Job Title: Outside Sales Representative (Roofing Company)****Location:** Birmingham, Gulf Shores, Fairhope, Huntsville, and all of South and North Alabama**Job Type:** Commission Based**Job Description:**United Trades of America is seeking highly motivated and dedicated Outside Sales Representatives for a reputable roofing company specializing in...

  • HVAC Smart Building Sales Rep

    2 days ago

    Madison, WI, United States Johnson Controls Full time

    Under general direction, the Smart Building Rep Account Executive is responsible for the sale of Johnson Controls Building Automation offerings to owners at the Facility Director, C-suite or VP level. Promote the Johnson Controls value proposition for a Building Automation System (BAS) project to building owners / end users by providing business and...

  • Utility Sales Service Rep

    1 month ago

    MADISON, United States Heritage-Crystal Clean, LLC Full time

    Purpose: The Bulk Utility Representative will be responsible for providing “sales” and “services” of approved waste streams at automotive and industrial businesses. This position will work frequently with hoses to load/offload Oil Tanker Trucks and Vacuum Trucks from a variety of containers, waste storage units, trenches, and sub-terrain holding...

  • Utility Sales Service Rep

    4 weeks ago

    MADISON, United States Heritage-Crystal Clean, LLC Full time

    Purpose: The Bulk Utility Representative will be responsible for providing “sales” and “services” of approved waste streams at automotive and industrial businesses. This position will work frequently with hoses to load/offload Oil Tanker Trucks and Vacuum Trucks from a variety of containers, waste storage units, trenches, and sub-terrain holding...

  • HVAC Smart Building Sales Rep

    1 week ago

    Madison, WI, United States Johnson Controls Full time

    Under general direction, the Smart Building Rep Account Executive is responsible for the sale of Johnson Controls Building Automation offerings to owners at the Facility Director, C-suite or VP level. Promote the Johnson Controls value proposition for a Building Automation System (BAS) project to building owners / end users by providing business and...

  • HVAC Smart Building Sales Rep

    1 week ago

    Madison, Wisconsin, 53774, Dane County, WI, United States Johnson Controls Full time

    Under general direction, the Smart Building Rep Account Executive is responsible for the sale of Johnson Controls Building Automation offerings to owners at the Facility Director, C-suite or VP level. Promote the Johnson Controls value proposition for a Building Automation System (BAS) project to building owners / end users by providing business and...

  • Customer Service Rep

    6 months ago

    Madison, United States LoanMax Title Loans Full time

    LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.LoanMax...

  • HVAC Smart Building Sales Rep

    3 weeks ago

    Madison, Wisconsin, United States of America Johnson Controls Full time

    Under general direction, the Smart Building Rep Account Executive is responsible for the sale of Johnson Controls Building Automation offerings to owners at the Facility Director, C-suite or VP level. Promote the Johnson Controls value proposition for a Building Automation System (BAS) project to building owners / end users by providing business and...

  • Utility Sales Service Rep

    2 months ago

    Madison, WI, United States Heritage-Crystal Clean, LLC Full time

    Purpose: The Bulk Utility Representative will be responsible for providing “sales” and “services” of approved waste streams at automotive and industrial businesses. This position will work frequently with hoses to load/offload Oil Tanker Trucks and Vacuum Trucks from a variety of containers, waste storage units, trenches, and sub-terrain holding...

  • Customer Service Rep

    2 months ago

    Madison, WI, United States LoanMax Title Loans Full time

    LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.LoanMax...

  • Entry Level Customer Service

    1 month ago

    Madison, United States Fresh Form Draft Full time

    Entry Level Customer ServiceDepartment: Endorse Infinity Employment Type: Full Time Location: Madison, WI Compensation: $19.50 - $29.00 / hour DescriptionJob Description: Endorse Infinity is seeking a friendly and customer-focused Entry Level Customer Service Rep to join our team. As a Customer Service Representative, you will be the first point of contact...

  • Outside Sales Representative

    2 months ago

    Madison, United States Elevated Financial Benefits Full time

    Job DescriptionJob DescriptionOur organization is expanding, and we are looking to hire a Outside Sales Representativein Madison and the surrounding area. This position provides the opportunity for rapidincome growth and advancement upon proven proficiency with our system.Who we are:We have built a nationally recognized sales organization headquartered in...

  • Territory B2B Sales Professional

    2 months ago

    Madison, United States Transparent Financial Full time

    Job DescriptionJob DescriptionOur organization is expanding, and we are looking to hire a B2B Sales Representative in Madison and the surrounding area. This position provides the opportunity for rapid income growth and advancement upon proven proficiency with our system.Who we are:We have built a nationally recognized sales organization headquartered in...