Customer Success Manager

2 weeks ago


Chicago, United States Blinkfire Analytics Inc Full time

Blinkfire Analytics is seeking a sports-loving, customer-centric, energetic, and highly-motivated individual to join our Customer Success Team.

The Customer Success Manager (CSM) is responsible for growing and maintaining strong relationships with customers (that includes sports teams, leagues, and brands) to ensure high levels of customer satisfaction and platform adoption.

Responsibilities:

  • Manage the day-to-day relationship with customers (sports teams, leagues, federations, brands, athletes), ensuring strong adoption and ongoing engagement.
  • Lead onboarding efforts and the customer relationship throughout its lifecycle.
  • Work with customers to make sure they are leveraging Blinkfire Analytics platform effectively.
  • Serve as the customer bridge between sports, social media and technology, by offering best practices on content, social, and Broadcast.
  • Responsiveness to customers questions, suggestions, projects, feedback, and more.
  • Proactive about recognizing a customers new social media campaigns, sponsorship deals, and/or sporting events.
  • Work closely with not only the Customer Success Team but also Sales and -Engineering/Product to share customer insights that drive additional products + platform enhancements as well as sale opportunities/renewals.
  • Efficiently manage time to focus on activities to ensure customer satisfaction, account renewal, and account growth.
  • Audit content to train our artificial intelligence systems properly
  • Responsive at all hours of the day and weekends when necessary to support your customers.

Salary:

This position is compensated partially with a base salary, and partially with bonuses based on contract values of customers who renew. Over time, you will accumulate a book of business that is expected to grow over time. The published salary here includes bonuses and is not a base salary.

We provide 401k and subsidized health care plans, and have a flexible vacation plan.

Requirements:

  • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.
  • Account management experience, preferably in the sports/entertainment or social media space. Bachelors degree in a relevant field.
  • Proven ability to maintain highly valuable and outcome-based relationships.
  • Outstanding management skills across a varied set of responsibilities.
  • Deep knowledge of social media and social media advertising.
  • Self-starter with a passion for sports, technology, and social media.
  • Strong communication skills (written, verbal, presentation).

NOTE: Candidates should already live in Chicago or be willing to relocate to Chicago. This is NOT a remote position.



  • Chicago, United States Keeper Security Full time

    Keeper is hiring driven Customer Success Managers to join a high producing team within our B2B sales division. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area! Keeper’s cybersecurity software is trusted by millions of people and thousands of...


  • Chicago, United States Education Walkthrough Enterprise Full time

    The Role In this role, you will be responsible for managing a portfolio of customers with the primary objective of delighting customers. You'll act as a trusted advisor, maintaining regular contact to support and partner with them for effective use of the Education Walkthrough platform. Your responsibilities include understanding customer goals, proactively...


  • Chicago, United States CancerIQ Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...


  • Chicago, United States FourKites, Inc. Full time

    At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with...


  • Chicago, United States Zadara Full time

    Your Team & Role: We are seeking candidates in the Central USA Time Zone. As a Cloud Customer Success Manager, you will play a crucial role in ensuring our Direct End Customers achieve maximum value from our cloud solutions. You will build strong relationships with clients, guiding them through adoption, ongoing support and growth. The goal of this role is...


  • Chicago, United States FourKites, Inc. Full time

    At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with...


  • Chicago, United States Cargado, Inc. Full time

    About the company Cargado is an early stage technology startup revolutionizing how U.S.-Mexico cross-border logistics is executed. Founded by experienced entrepreneurs Matt Silver (second-time founder/CEO after a successful exit and long-time freight veteran) and Rylan Hawkins (CTO, Ex-Convoy, Ex-Microsoft, and previous founder). Mexico has recently taken...


  • Chicago, United States MicroStrategy Incorporated Full time

    MicroStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and...


  • Chicago, United States Litera Corp. Full time

    Job Description Join Our Team at Litera: Where Legal Technology Meets Excellence Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and...


  • Chicago, United States SEARCH Group Partners Full time

    SEARCH Group Partners, a premier recruiting firm, is looking for Customer Success Manager for one of our SaaS clients located in Chicago, IL. This is a hybrid position, working in the office 3 days a week. Successful Customer Success Manager possesses exceptional communication skills, a strong ability to build and nurture relationships, and a keen attention...


  • Chicago, United States SEARCH Group Partners, Inc. Full time

    SEARCH Group Partners, a premier recruiting firm, is looking for Customer Success Manager for one of our SaaS clients located in Chicago, IL. This is a hybrid position, working in the office 3 days a week.Successful Customer Success Manager possesses exceptional communication skills, a strong ability to build and nurture relationships, and a keen attention...


  • Chicago, United States PartySlate Full time

    Who We Are PartySlate is the premier marketplace that connects people planning all types of events with venues and vendors. More than 3 million people used PartySlate for their weddings, galas, corporate events, and milestone celebrations in the last year. PartySlate continues to disrupt the 800 billion dollar events industry with innovative technology...


  • Chicago, United States Intercom Full time

    What‘s the opportunity? We are seeking a Scaled Customer Success Manager to join our global Success Management organization. In this role, you will report directly to the Global Leader of Scaled Success and partner closely with our Sales team. You’ll work with a wide variety of customers, acting as an expert point of contact for all things product and...


  • Chicago, United States Cargado Full time

    About the company Cargado is an early stage technology startup revolutionizing how U.S.-Mexico cross-border logistics is executed. Founded by experienced entrepreneurs Matt Silver (second-time founder/CEO after a successful exit and long-time freight veteran) and Rylan Hawkins (CTO, Ex-Convoy, Ex-Microsoft, and previous founder). Mexico has recently taken...


  • Chicago, United States Blinkfire Analytics, Inc. Full time

    Blinkfire Analytics is seeking a sports-loving, customer-centric, energetic, and highly-motivated individual to join our Customer Success Team.The Customer Success Manager (CSM) is responsible for growing and maintaining strong relationships with customers (that includes sports teams, leagues, and brands) to ensure high levels of customer satisfaction and...


  • Chicago, United States Cisco Full time

    Application window is expected to close on 12/20/2025 Ideal candidate will currently reside in Minnesota, South Dakota, Tennessee, Michigan, Illinois, Iowa or Ohio. Meet the Team You will work closely with a diverse range of Customer Experience (CX) resources, including Customer Success Specialists (CSS), Renewals teams, and Partners. Your role involves...


  • Chicago, United States CADDi Full time

    At CADDi, we're looking for a skilled Customer Success Manager to join our team and play a crucial role in ensuring client satisfaction and driving growth. This position offers dynamic and hands-on experience, and you'll wear multiple hats and contribute to various customer-facing functions at CADDi. What your days will look like: + Customer Onboarding +...


  • Chicago, United States Terrascope Full time

    Join us on a mission to save the planet! Reversing the impact of climate change is one of the world's biggest challenges. And businesses have a responsibility to lead the way. While individual consumer choices are important, over 80% of the emissions reductions needed to reach Net-Zero require business-level action. But despite growing momentum and ambition...


  • Chicago, Illinois, United States 86 Repairs Full time

    Transforming Customer Relationships">At 86 Repairs, we're revolutionizing the way restaurants experience repairs and maintenance. As a Customer Success Manager, you'll be at the forefront of this transformation, building lasting relationships with our customers to drive growth and retention.We're looking for a skilled professional with a passion for...


  • Chicago, United States Vooma Full time

    TLDR : early business hire, unlimited growth potential, opportunity to join a rocket ship building at the forefront of AI for a critical industry About Vooma Vooma is a high growth freight-tech startup building the best AI agents for the logistics industry. Our mission is to improve the efficiency and resiliency of US supply chains. Vooma is backed by top...