Customer Success Manager

2 months ago

Chicago, United States CADDi Full time

At CADDi, we're looking for a skilled Customer Success Manager to join our team and play a crucial role in ensuring client satisfaction and driving growth. This position offers dynamic and hands-on experience, and you'll wear multiple hats and contribute to various customer-facing functions at CADDi.

What your days will look like:

+ Customer Onboarding

+ Lead new customer onboarding, focusing on adoption and satisfaction within the initial period of use

+ Deliver persona-specific training and communicate technical information simply and effectively

+ Customer Discovery and Relationship Building

+ Become a trusted advisor by developing multi-level relationships with key stakeholders, including executive sponsors and champions

+ Conduct regular meetings, visits, and business reviews to nurture these relationships and ensure their use case potential within CADDi is maximized

+ Customer Retention and Growth

+ Monitor and analyze key customer health metrics such as adoption and satisfaction to prevent churn

+ Identify and develop growth opportunities that unlock the full potential of CADDis offerings

+ Customer Satisfaction and Referenceability

+ Develop customer case studies with quantifiable results

+ Build our customer community by organizing events and webinars

+ Internal Collaboration and Customer Advocacy

+ Capture and communicate the voice of the customer (VOCs) through case studies, references, and community development

+ Partner with other internal teams to drive customer advocacy and enhance the customer experience

Requirements

What will a successful CSM bring to the table:

+ Youve led enterprise-level B2B customer partnerships, managing both operational (adoption) and commercial (renewals and upsells/expansions) aspects

+ Strong understanding of customer onboarding and land and expand best practices for a SaaS platform

+ Excellent communication and interpersonal skills with the ability to build rapport and trust internally and externally

+ Analytical mind with a problem-solving approach and strong attention to detail

+ Ability to work independently and collaboratively in a fast-paced environment

+ Proficiency in CRM and communication tools

What would have us dialing your number immediately:

+ Fluency in Japanese

+ Experience working in a start-up tech environment

+ Experience in a manufacturing SaaS or manufacturing technology environment

What you will get in return:

+ Competitive CSM salary in the Chicago market with company-paid healthcare benefits, 401k matching, generous time off, and work/life balance.

+ In-depth experience in various aspects of customer success, from onboarding to account management in a tech start-up environment here in Chicago.

+ Opportunity to contribute to developing and implementing a winning customer success strategy as a foundational member where you will put your stamp on the foundation of Customer Success at CADDi moving forward in the US.

+ Exposure to cross-functional collaboration and leaders within a growing startup environment where your voice will be heard.

+ The chance to directly impact customer satisfaction, retention, and business growth, helping multiple manufacturing businesses succeed and grow in the US.

Benefits

At CADDi, we're committed to creating a work environment that fosters your well-being and professional development. Here are some of the benefits you'll enjoy as part of our team:

+ Comprehensive Health Benefits: We provide 100% company-covered employee comprehensive health insurance, including medical (UnitedHealth), dental (Principal), and vision (VSP) to keep you and your family healthy.

+ Ownership & Rewards: Be a part of our success story with a competitive stock options plan.

+ Financial Security: Start saving for your future with our 401k plan, featuring a generous 4% company match starting on day one.

+ Generous Time Off: Maintain a healthy work-life balance with 15 days of paid time off, five dedicated sick days, and ten company holidays to celebrate throughout the year.

+ Thriving Culture: We foster a vibrant work environment with delicious company lunches, engaging events, and healthy drinks and snacks to keep you fueled. Celebrate your achievements with us at quarterly events and holiday gatherings.

+ Learning & Development: We invest in your growth by providing opportunities to join professional organizations, attend industry conferences, and participate in various learning initiatives.

+ Financial Incentives: Benefit from commuter and parking benefits to simplify your daily commute. We also offer referral bonuses to help you spread the word about exciting opportunities at CADDi.

We are a diverse and inclusive workplace that values your unique talents and perspectives. We are committed to building a team that reflects the communities we serve.

Ready to join a passionate team and make a real difference in the future of Manufacturing in the US? Apply today, and lets talk.

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