Customer Success Manager
1 month ago
SEARCH Group Partners, a premier recruiting firm, is looking for Customer Success Manager for one of our SaaS clients located in Chicago, IL. This is a hybrid position, working in the office 3 days a week.
Successful Customer Success Manager possesses exceptional communication skills, a strong ability to build and nurture relationships, and a keen attention to detail, enabling them to effectively onboard clients, maintain positive customer experiences, and align product offerings with client needs.
Here are a few things you'll likely find yourself doing in this role...
- Work with the sales team to ensure a smooth transition from sales to customer success.
- Onboard new customers and ensure that they are getting the most value from our products and services.
- Manage customer relationships and ensure that customers are satisfied with our products and services.
- Collect and analyze customer feedback.
- Develop and deliver customer training and change management, identifying the optimal online, self-help channels.
- Identify and upsell new opportunities to existing customers.
- Gather feedback from customers and share it with the product team.
- Track and report on customer metrics, such as customer satisfaction, churn rate, and renewal rate.
Here's what you need to have...
- Bachelor's degree in business, marketing, or a related field.
- Proven experience in Customer development, business development, or strategic alliances, preferably within the technology or software industry.
- Deep understanding of the QSR industry, including its dynamics, key players, and emerging trends.
- Strong network of industry contacts and an ability to quickly establish credibility with potential Customers.
- Excellent negotiation and communication skills, with the ability to influence and build consensus at all levels of an organization.
- Strong analytical and strategic thinking abilities, with the capability to identify partnership opportunities and develop innovative solutions.
- Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing priorities.
- Self-motivated, proactive, and able to work independently with minimal supervision.
- Travel will be required to meet with Customers and attend industry events.
- Comfortable with autonomy, resourcefulness, and flexibility in a fast-paced environment.
-
Customer Success Manager
1 month ago
Chicago, United States Keeper Security Full timeKeeper is hiring driven Customer Success Managers to join a high producing team within our B2B sales division. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area! Keeper’s cybersecurity software is trusted by millions of people and thousands of...
-
Customer Success Manager
6 months ago
Chicago, United States Education Walkthrough Enterprise Full timeThe Role In this role, you will be responsible for managing a portfolio of customers with the primary objective of delighting customers. You'll act as a trusted advisor, maintaining regular contact to support and partner with them for effective use of the Education Walkthrough platform. Your responsibilities include understanding customer goals, proactively...
-
Customer Success Manager
5 months ago
Chicago, United States CancerIQ Full timeThe Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...
-
Manager, Customer Success
1 month ago
Chicago, United States FourKites, Inc. Full timeAt FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with...
-
Customer Success Manager
2 months ago
Chicago, United States Zadara Full timeYour Team & Role: We are seeking candidates in the Central USA Time Zone. As a Cloud Customer Success Manager, you will play a crucial role in ensuring our Direct End Customers achieve maximum value from our cloud solutions. You will build strong relationships with clients, guiding them through adoption, ongoing support and growth. The goal of this role is...
-
Manager, Customer Success
3 months ago
Chicago, United States FourKites, Inc. Full timeAt FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with...
-
Customer Success Manager
1 month ago
Chicago, United States Cargado, Inc. Full timeAbout the company Cargado is an early stage technology startup revolutionizing how U.S.-Mexico cross-border logistics is executed. Founded by experienced entrepreneurs Matt Silver (second-time founder/CEO after a successful exit and long-time freight veteran) and Rylan Hawkins (CTO, Ex-Convoy, Ex-Microsoft, and previous founder). Mexico has recently taken...
-
Customer Success Manager
1 month ago
Chicago, United States MicroStrategy Incorporated Full timeMicroStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and...
-
Customer Success Manager
1 month ago
Chicago, United States Litera Corp. Full timeJob Description Join Our Team at Litera: Where Legal Technology Meets Excellence Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and...
-
Customer Success Manager
1 month ago
Chicago, United States SEARCH Group Partners Full timeSEARCH Group Partners, a premier recruiting firm, is looking for Customer Success Manager for one of our SaaS clients located in Chicago, IL. This is a hybrid position, working in the office 3 days a week. Successful Customer Success Manager possesses exceptional communication skills, a strong ability to build and nurture relationships, and a keen attention...
-
Customer Success Manager
2 days ago
Chicago, United States PartySlate Full timeWho We Are PartySlate is the premier marketplace that connects people planning all types of events with venues and vendors. More than 3 million people used PartySlate for their weddings, galas, corporate events, and milestone celebrations in the last year. PartySlate continues to disrupt the 800 billion dollar events industry with innovative technology...
-
Customer Success Manager
1 month ago
Chicago, United States Intercom Full timeWhat‘s the opportunity? We are seeking a Scaled Customer Success Manager to join our global Success Management organization. In this role, you will report directly to the Global Leader of Scaled Success and partner closely with our Sales team. You’ll work with a wide variety of customers, acting as an expert point of contact for all things product and...
-
Customer Success Manager
5 months ago
Chicago, United States Cargado Full timeAbout the company Cargado is an early stage technology startup revolutionizing how U.S.-Mexico cross-border logistics is executed. Founded by experienced entrepreneurs Matt Silver (second-time founder/CEO after a successful exit and long-time freight veteran) and Rylan Hawkins (CTO, Ex-Convoy, Ex-Microsoft, and previous founder). Mexico has recently taken...
-
Customer Success Manager
2 weeks ago
Chicago, United States Blinkfire Analytics Inc Full timeBlinkfire Analytics is seeking a sports-loving, customer-centric, energetic, and highly-motivated individual to join our Customer Success Team. The Customer Success Manager (CSM) is responsible for growing and maintaining strong relationships with customers (that includes sports teams, leagues, and brands) to ensure high levels of customer satisfaction and...
-
Customer Success Manager
2 weeks ago
Chicago, United States Blinkfire Analytics, Inc. Full timeBlinkfire Analytics is seeking a sports-loving, customer-centric, energetic, and highly-motivated individual to join our Customer Success Team.The Customer Success Manager (CSM) is responsible for growing and maintaining strong relationships with customers (that includes sports teams, leagues, and brands) to ensure high levels of customer satisfaction and...
-
Customer Success Manager
2 weeks ago
Chicago, United States Cisco Full timeApplication window is expected to close on 12/20/2025 Ideal candidate will currently reside in Minnesota, South Dakota, Tennessee, Michigan, Illinois, Iowa or Ohio. Meet the Team You will work closely with a diverse range of Customer Experience (CX) resources, including Customer Success Specialists (CSS), Renewals teams, and Partners. Your role involves...
-
Customer Success Manager
2 months ago
Chicago, United States CADDi Full timeAt CADDi, we're looking for a skilled Customer Success Manager to join our team and play a crucial role in ensuring client satisfaction and driving growth. This position offers dynamic and hands-on experience, and you'll wear multiple hats and contribute to various customer-facing functions at CADDi. What your days will look like: + Customer Onboarding +...
-
Customer Success Manager
1 month ago
Chicago, United States Terrascope Full timeJoin us on a mission to save the planet! Reversing the impact of climate change is one of the world's biggest challenges. And businesses have a responsibility to lead the way. While individual consumer choices are important, over 80% of the emissions reductions needed to reach Net-Zero require business-level action. But despite growing momentum and ambition...
-
Customer Success Manager
4 days ago
Chicago, Illinois, United States 86 Repairs Full timeTransforming Customer Relationships">At 86 Repairs, we're revolutionizing the way restaurants experience repairs and maintenance. As a Customer Success Manager, you'll be at the forefront of this transformation, building lasting relationships with our customers to drive growth and retention.We're looking for a skilled professional with a passion for...
-
Customer Success Manager
1 month ago
Chicago, United States Vooma Full timeTLDR : early business hire, unlimited growth potential, opportunity to join a rocket ship building at the forefront of AI for a critical industry About Vooma Vooma is a high growth freight-tech startup building the best AI agents for the logistics industry. Our mission is to improve the efficiency and resiliency of US supply chains. Vooma is backed by top...