Client Service Representative

2 weeks ago


Elmira, United States Arnot Health Full time

DescriptionMAIN FUNCTION:HandlesCallCenter incoming and outgoing calls to include management and documentation for record keeping.Is responsible for tracking volume, invoicing and tracking income for all revenue producing functions. Oversees the Arnot Health Complaint Handling Process.Maintains a functional office work environment.DUTIES AND RESPONSIBILITIES:Client Service Duties** 1. Answers, manages and directs incoming call center calls.** 2.Expresses ideas, facts and information in a clear and concise manner both orally and in writing.** 3.Demonstrates familiarity with call categories and transfers all nursing calls to Health on Demand telenurses. Accurately assesses callers needs and recognizes the necessity for nursing intervention.** 4. Handles incoming telephone inquiries, including program registrations, screening registrations, community and Arnot Health information requests, etc., as defined by department policy.** 5. Handles clerical outbound calls, including all appointment reminders, surveys, etc., as defined by department policy.** 6. Maintains absolute proficiency in computer applications required for work function. These include but are not limited to the Microsoft Office Suite, CentaurusCallCenter, and clinical information systems of the Arnot Health and Arnot Medical Services, PC.** 7. Facilitates positive interactions between callers and the Arnot Health and physicians' offices.** 8. Is familiar with patients' rights per Arnot Health policy and demonstrates awareness of HIPPA and other patient confidentiality issues.** 9. Interacts effectively with physician's office staff and outside answering services to meet patients' needs.** 10. Oversees the complaint process, to include documentation, managing follow-up and preparing reports for internal and external use. Other Duties ** 11. Maintains databases and records as required for community health and telenurse functions.** 12. Creates reports as required for medical call center to include volume and category reports for internal analysis and as requested by administration for action and planning.** 13. Tracks volume, invoices and tracks revenue for revenue producing functions, to include answering service, doctor reminder calls, and disease management programs.** 14. Maintains a working office environment, to include ordering and maintaining office and community health supplies, maintenance of policy and procedure manual, overseeing maintenance of facility and equipment and collaboration with the Health on Demand Coordinator on staffing issues.**15. Interacts effectively with other Arnot Health departments and personnel utilizing or supporting call center services.**16. Facilitates contractual agreements between new answer service clients and Health on Demand.** 17. Facilitates the establishment of specific practice protocols between new answer service clients and Health on Demand.18.Is responsible for attending all annual mandatory educational programs as required by position.19. Provides age-appropriate communication support to address the needs of the neonate, infant, children, adolescent, adult, and geriatric patients.20. Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Arnot Health.21. It is understood that this job description lists typical duties for the classification and is not to be considered inclusive of all duties which may be assigned.EDUCATION:High School diploma or equivalent.EXPERIENCE:Three years clerical experience in hospital or healthcare setting, patient care, ambulatory or medical practice preferred.Proficiency in operation of IBM-compatible personal computers, with required experience and proficiency in the Microsoft Office Suite applications.Must have good listening, verbal and writing skills and demonstrated ability to communicate well with the general public and medical office staffs.Must have exceptional customer service skills.CARDIOPULMONARY RESUSCITATION (CPR) REQUIREMENTS:No CPR required.PHYSICAL DEMANDS:Typical professional office.Work activity will involve computer operation and telephone usage.EXPOSURE CATEGORY:Category III. Tasks that involve no exposure to blood, body fluids, or tissues. And Category I tasks are not a condition of employment.** A.D.A. Essential Functions



  • Elmira, United States Arnot Ogden Medical Center Full time

    MAIN FUNCTION: Handles Call Center incoming and outgoing calls to include management and documentation for record keeping. Is responsible for tracking volume, invoicing and tracking income for all revenue producing functions. Oversees the Arnot Health Complaint Handling Process. Maintains a functional office work environment. DUTIES AND...


  • Elmira, United States Arnot Ogden Medical Center Full time

    MAIN FUNCTION: HandlesCallCenter incoming and outgoing calls to include management and documentation for record keeping. Is responsible for tracking volume, invoicing and tracking income for all revenue producing functions. Oversees the Arnot Health Complaint Handling Process. Maintains a functional office work environment. DUTIES AND...


  • Elmira, United States Arnot Health Full time

    Job Description MAIN FUNCTION: HandlesCallCenter incoming and outgoing calls to include management and documentation for record keeping. Is responsible for tracking volume, invoicing and tracking income for all revenue producing functions. Oversees the Arnot Health Complaint Handling Process. Maintains a functional office work environment. DUTIES AND...


  • Elmira, United States Arnot Health Full time

    Job Description MAIN FUNCTION: Handles Call Center incoming and outgoing calls to include management and documentation for record keeping. Is responsible for tracking volume, invoicing and tracking income for all revenue producing functions. Oversees the Arnot Health Complaint Handling Process. Maintains a functional office work environment. DUTIES AND...

  • CLIENT SERVICE REPRESENTATIVE HEALTH ON DEMAND

    Found in: Careerbuilder One Red US C2 - 3 days ago


    Elmira, NY 14901, USA, United States Arnot Ogden Medical Center Full time

    MAIN FUNCTION:Handles Call Center incoming and outgoing calls to include management and documentation for record keeping. Is responsible for tracking volume, invoicing and tracking income for all revenue producing functions. Oversees the Arnot Health Complaint Handling Process. Maintains a functional office work environment.DUTIES AND RESPONSIBILITIES:Client...


  • Elmira, United States Hueman PE Talent Solutions Full time

    Job DescriptionJob Description​​CASA-Trinity is hiring a full-time Mental Health Counselor in Elmira, NY. $2,000.00 sign on bonus!The Licensed MH Counselor will professionally apply clinical counseling methods and theory to the diagnosis, prevention, and treatment of psychosocial dysfunction, impairment, or disability, including mental, emotional, and...

  • Multimedia Marketing Specialist

    Found in: Talent US C2 - 2 weeks ago


    Elmira, United States Nexstar Media Group Full time

    The Multimedia Marketing Specialist consults with local businesses and organizations to provide customized marketing and advertising solutions utilizing a portfolio of local/ national broadcast television programming, event sponsorships and a broad portfolio of digital media products including streaming and on demand video. Our NBC television affiliation...

  • Full Time Urology Physician

    Found in: beBee S US - 3 weeks ago


    Elmira, United States VISTA Staffing Solutions, Inc. Full time

    VISTA's Permanent Placement Division is representing a financially strong, prestigious not-for-profit integrated health system in southern New York and northern Pennsylvania that is seeking a Urologist. Highlights of this full-time, permanent position include: Opportunity Benefits: * Join a flourishing multispecialty practice of over 210 members...

  • Full Time Pulmonary Disease

    Found in: beBee S US - 3 weeks ago


    Elmira, United States VISTA Staffing Solutions, Inc. Full time

    VISTA's Permanent Placement Division is representing a financially strong, prestigious not-for-profit integrated health system in southern New York and northern Pennsylvania that is seeking an additional Pulmonary and Critical Care physician. Highlights of this full-time, permanent position include: Opportunity Benefits: * Join a dynamic...

  • Full Time Urology Physician

    Found in: beBee jobs US - 2 weeks ago


    Elmira, New York, United States VISTA Staffing Solutions, Inc. Full time

    VISTA's Permanent Placement Division is representing a financially strong, prestigious not-for-profit integrated health system in southern New York and northern Pennsylvania that is seeking a Urologist.Highlights of this full-time, permanent position include: Opportunity Benefits: Join a flourishing multispecialty practice of over 210 members...

  • Full Time Pulmonary Disease

    Found in: beBee jobs US - 3 weeks ago


    Elmira, New York, United States VISTA Staffing Solutions, Inc. Full time

    VISTA's Permanent Placement Division is representing a financially strong, prestigious not-for-profit integrated health system in southern New York and northern Pennsylvania that is seeking an additional Pulmonary and Critical Care physician.Highlights of this full-time, permanent position include: Opportunity Benefits: Join a dynamic Pulmonary and...


  • Elmira, United States Arnot Ogden Medical Center Full time

    MAIN FUNCTION: Develops, implements and evaluates psycho-therapeutic groups, Psycho-educational groups, stress management therapy and education groups, and expressional therapy components of the therapeutic program. Assesses, plans, implements and monitors therapeutic groups and psychotherapy activities groups and modalities at both the individual and group...


  • Elmira, United States Arnot Health Full time

    Job Description MAIN FUNCTION: Develops, implements and evaluates psycho-therapeutic groups, Psycho-educational groups, stress management therapy and education groups, and expressional therapy components of the therapeutic program. Assesses, plans, implements and monitors therapeutic groups and psychotherapy activities groups and modalities at both the...


  • Elmira, United States Essential HR Services Inc Full time

    GRAF MARTIN COMMUNICATIONS "MARKETING FOR GOOD" At Graf-Marti n Communications , we develop and implement ma rketing solutions for organizations that do good. Graf-Martin has proven to be a trusted brand, marketing, publicity and communications partner for organizations championing hope, justice and generosity both in their community and worldwide. We are...

  • Unit Director

    2 days ago


    Elmira, United States Arnot Ogden Medical Center Full time

    JOB TITLE: UNIT DIRECTOR MAIN FUNCTION: Coordinates activities between defined areas, and provides clinical and administrative leadership and expertise. Facilitates an atmosphere of interactive management and the development of collegial relationships among nursing personnel and others. Has major responsibility for the implementation of the vision,...

  • Unit Director

    2 days ago


    Elmira, United States Arnot Health Full time

    Job Description JOB TITLE: UNIT DIRECTOR MAIN FUNCTION: Coordinates activities between defined areas, and provides clinical and administrative leadership and expertise. Facilitates an atmosphere of interactive management and the development of collegial relationships among nursing personnel and others. Has major responsibility for the...

  • Caregiver/CNA/HHA

    2 weeks ago


    Elmira, United States Senior Helpers - Elmira - Ithaca Full time

    Job DescriptionJob Description“Super-Hero Caregivers Needed” Great people deserve a great place to work and Senior Helpers is hiring Caregivers/ HHA/ CNAs in Elmira- Ithaca-Corning, NYWhile many local businesses have been forced to reduce hours and even lay off employees, the demand in our business is growing rapidly. Senior Helpers works in private...

  • Unit Director

    Found in: Lensa US P 2 C2 - 1 week ago


    Elmira, United States Arnot Health Full time

    Job Description JOB TITLE: UNIT DIRECTOR MAIN FUNCTION: Coordinates activities between defined areas, and provides clinical and administrative leadership and expertise. Facilitates an atmosphere of interactive management and the development of collegial relationships among nursing personnel and others. Has major responsibility for the implementation of...

  • Pathology Faculty

    2 days ago


    Elmira, United States Lake Erie College of Osteopathic Medicine Full time

    Pathology Faculty - College of Medicine Overview Date Posted: 2/14/2024 Location: Elmira Address: 1 LECOM Place City: Elmira State: NY Country: United States of America Category: Education Employment Status: Full-time Description The Lake Erie College of Osteopathic Medicine is seeking qualified medical educators to...

  • Unit Director

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago


    Elmira, United States Arnot Health Full time

    JOB TITLE: UNIT DIRECTORMAIN FUNCTION:Coordinates activities between defined areas, and provides clinical and administrative leadership and expertise. Facilitates an atmosphere of interactive management and the development of collegial relationships among nursing personnel and others. Has major responsibility for the implementation of the vision, mission,...