Client Service Representative

3 weeks ago

Elmira, United States Arnot Ogden Medical Center Full time

MAIN FUNCTION:

HandlesCallCenter incoming and outgoing calls to include management and documentation for record keeping. Is responsible for tracking volume, invoicing and tracking income for all revenue producing functions. Oversees the Arnot Health Complaint Handling Process. Maintains a functional office work environment.

DUTIES AND RESPONSIBILITIES:

Client Service Duties

1. Answers, manages and directs incoming call center calls.

2. Expresses ideas, facts and information in a clear and concise manner both orally and in writing.

3. Demonstrates familiarity with call categories and transfers all nursing calls to Health on Demand telenurses. Accurately assesses callers needs and recognizes the necessity for nursing intervention.

4. Handles incoming telephone inquiries, including program registrations, screening registrations, community and Arnot Health information requests, etc., as defined by department policy.

5. Handles clerical outbound calls, including all appointment reminders, surveys, etc., as defined by department policy.

6. Maintains absolute proficiency in computer applications required for work function. These include but are not limited to the Microsoft Office Suite, CentaurusCallCenter, and clinical information systems of the Arnot Health and Arnot Medical Services, PC.

7. Facilitates positive interactions between callers and the Arnot Health and physicians' offices.

8. Is familiar with patients' rights per Arnot Health policy and demonstrates awareness of HIPPA and other patient confidentiality issues.

9. Interacts effectively with physician's office staff and outside answering services to meet patients' needs.

10. Oversees the complaint process, to include documentation, managing follow-up and preparing reports for internal and external use.

Other Duties

11. Maintains databases and records as required for community health and telenurse functions.

12. Creates reports as required for medical call center to include volume and category reports for internal analysis and as requested by administration for action and planning.

13. Tracks volume, invoices and tracks revenue for revenue producing functions, to include answering service, doctor reminder calls, and disease management programs.

14. Maintains a working office environment, to include ordering and maintaining office and community health supplies, maintenance of policy and procedure manual, overseeing maintenance of facility and equipment and collaboration with the Health on Demand Coordinator on staffing issues.

15. Interacts effectively with other Arnot Health departments and personnel utilizing or supporting call center services.

16. Facilitates contractual agreements between new answer service clients and Health on Demand.

17. Facilitates the establishment of specific practice protocols between new answer service clients and Health on Demand.

18. Is responsible for attending all annual mandatory educational programs as required by position.

19. Provides age-appropriate communication support to address the needs of the neonate, infant, children, adolescent, adult, and geriatric patients.

20. Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Arnot Health.

21. It is understood that this job description lists typical duties for the classification and is not to be considered inclusive of all duties which may be assigned.

EDUCATION:

High School diploma or equivalent.

EXPERIENCE:

Three years clerical experience in hospital or healthcare setting, patient care, ambulatory or medical practice preferred. Proficiency in operation of IBM-compatible personal computers, with required experience and proficiency in the Microsoft Office Suite applications. Must have good listening, verbal and writing skills and demonstrated ability to communicate well with the general public and medical office staffs. Must have exceptional customer service skills.

CARDIOPULMONARY RESUSCITATION (CPR) REQUIREMENTS:

No CPR required.

PHYSICAL DEMANDS:

Typical professional office. Work activity will involve computer operation and telephone usage.

EXPOSURE CATEGORY:

Category III. Tasks that involve no exposure to blood, body fluids, or tissues. And Category I tasks are not a condition of employment.

A.D.A. Essential Functions

  • Client Service Representative Health on Demand

    3 weeks ago

    Elmira, United States Arnot Health Full time

    DescriptionMAIN FUNCTION:Handles Call Center incoming and outgoing calls to include management and documentation for record keeping.Is responsible for tracking volume, invoicing and tracking income for all revenue producing functions. Oversees the Arnot Health Complaint Handling Process.Maintains a functional office work environment.DUTIES AND...

  • Customer Service Representative

    7 days ago

    Elmira, United States Hardinge Full time

    Customer Service Representative (B)- Workholding The Customer Service Representative is responsible for interacting with customers, distributors, and Hardinge field and in-house personnel to answer questions, identify solutions, provide quotes, and place orders. This position is in a demanding, fast-paced environment and requires excellent attention to...

  • Customer Service Representative

    7 days ago

    Elmira, United States Hardinge Inc Full time

    Customer Service Representative (B)- Workholding The Customer Service Representative is responsible for interacting with customers, distributors, and Hardinge field and in-house personnel to answer questions, identify solutions, provide quotes, and place orders. This position is in a demanding, fast-paced environment and requires excellent attention to...

  • Customer Service Representative

    7 days ago

    Elmira, United States Hardinge Inc Full time

    Customer Service Representative (B)- Workholding The Customer Service Representative is responsible for interacting with customers, distributors, and Hardinge field and in-house personnel to answer questions, identify solutions, provide quotes, and place orders. This position is in a demanding, fast-paced environment and requires excellent attention to...

  • Youth Services Provider

    2 weeks ago

    Elmira, United States Pathways, Inc. Full time

    Communities Served: Hornell, Corning, Elmira, Ithaca, Watkins Glen, Owego neighborhoods/communities. Come work with us! * Make your schedule based off the clients' and your availability * Multiple Relief/Per Diem, and Full Time Openings * Full Time Positions include Excellent Benefits and Generous Paid Time Off * Tuition Reimbursement* Youth Service...

  • PA - Neonatology

    6 days ago

    Elmira, United States Tinkbird Healthcare Staffing Full time

    Start Date: 5/13/2024Shift: 24 hoursAbout TinkBird is a comprehensive healthcare recruiting and job placement firm for locum tenens, travel nursing and allied positions as well as permanent medical placements. Serving nationwide, we focus on providing quality matches, superior customer service with full transparency, and a hassle-free medical staffing...

  • NP - General

    7 days ago

    Elmira, New York, United States Tinkbird Healthcare Staffing Full time

    Start Date: 6/3/2024Shift: 24 hoursAboutTinkBird is a comprehensive healthcare recruiting and job placement firm for locum tenens, travel nursing and allied positions as well as permanent medical placements. Serving nationwide, we focus on providing quality matches, superior customer service with full transparency, and a hassle-free medical staffing...

  • Pre Authorization Representative

    5 days ago

    Elmira, United States Arnot Health Full time

    Job Description MAIN FUNCTION: Works within a team environment pre-authorizing out patient exams for various hospital services. This position will require a degree of complexity and prior anatomy education. Reports directly to the Central Scheduling/Pre-Authorization Supervisor. DUTIES AND RESPONSIBILITIES: COMMUNICATION: 1. Promptly answers the...

  • Pre Authorization Representative

    5 days ago

    Elmira, United States Arnot Ogden Medical Center Full time

    MAIN FUNCTION: Works within a team environment pre-authorizing out patient exams for various hospital services. This position will require a degree of complexity and prior anatomy education. Reports directly to the Central Scheduling/Pre-Authorization Supervisor. DUTIES AND RESPONSIBILITIES: COMMUNICATION: 1. Promptly answers the telephone in a...

  • Pre Authorization Representative

    1 week ago

    Elmira, United States Arnot Health Full time

    Job Description MAIN FUNCTION: Works within a team environment pre-authorizing out patient exams for various hospital services. This position will require a degree of complexity and prior anatomy education. Reports directly to the Central Scheduling/Pre-Authorization Supervisor. DUTIES AND RESPONSIBILITIES: COMMUNICATION: 1. Promptly answers the telephone in...

  • Pre Authorization Representative

    1 week ago

    Elmira, United States Arnot Health Full time

    Description MAIN FUNCTION: Works within a team environment pre-authorizing out patient exams for various hospital services. This position will require a degree of complexity and prior anatomy education. Reports directly to the Central Scheduling/Pre-Authorization Supervisor. DUTIES AND RESPONSIBILITIES: COMMUNICATION: 1. Promptly answers the telephone in a...

  • Mental Health Counselor

    23 hours ago

    Elmira, United States CASA-Trinity Full time

    CASA-Trinity is hiring a full-time Mental Health Counselor in Elmira, NY. $2,000.00 sign on bonus! The Licensed Mental Health Counselor will professionally apply clinical counseling methods and theory to the diagnosis, prevention, and treatment of psychosocial dysfunction, impairment, or disability, including mental, emotional, and behavioral disorders for...

  • Mental Health Counselor

    2 weeks ago

    Elmira, United States Hueman PE Talent Solutions Full time

    Description CASA-Trinity is hiring a full-time Mental Health Counselor in Elmira, NY. $2,000.00 sign on bonus! The Licensed MH Counselor will professionally apply clinical counseling methods and theory to the diagnosis, prevention, and treatment of psychosocial dysfunction, impairment, or disability, including mental, emotional, and behavioral disorders for...

  • Mental Health Counselor

    1 month ago

    Elmira, United States Hueman PE Talent Solutions Full time

    Job DescriptionJob Description​​CASA-Trinity is hiring a full-time Mental Health Counselor in Elmira, NY. $2,000.00 sign on bonus!The Licensed MH Counselor will professionally apply clinical counseling methods and theory to the diagnosis, prevention, and treatment of psychosocial dysfunction, impairment, or disability, including mental, emotional, and...

  • Mental Health Counselor

    3 weeks ago

    Elmira, United States Hueman PE Talent Solutions Full time

    Description CASA-Trinity is hiring a full-time Mental Health Counselor in Elmira, NY. $2,000.00 sign on bonus! The Licensed MH Counselor will professionally apply clinical counseling methods and theory to the diagnosis, prevention, and treatment of psychosocial dysfunction, impairment, or disability, including mental, emotional, and behavioral disorders for...

  • Mental Health Counselor

    22 hours ago

    Elmira, United States CASA-Trinity Full time

    CASA-Trinity is hiring a full-time Mental Health Counselor in Elmira, NY. $2,000.00 sign on bonus!The Licensed Mental Health Counselor will professionally apply clinical counseling methods and theory to the diagnosis, prevention, and treatment of psychosocial dysfunction, impairment, or disability, including mental, emotional, and behavioral disorders for...

  • Mental Health Counselor

    3 days ago

    Elmira, United States CASA-Trinity, Inc. Full time

    CASA-Trinity is hiring a full-time Mental Health Counselor in Elmira, NY. $2,000.00 sign on bonus! The Licensed Mental Health Counselor will professionally apply clinical counseling methods and theory to the diagnosis, prevention, and treatment of psychosocial dysfunction, impairment, or disability, including mental, emotional, and behavioral disorders for...

  • Mental Health Counselor

    3 days ago

    Elmira, United States CASA-Trinity, Inc. Full time

    CASA-Trinity is hiring a full-time Mental Health Counselor in Elmira, NY. $2,000.00 sign on bonus! The Licensed Mental Health Counselor will professionally apply clinical counseling methods and theory to the diagnosis, prevention, and treatment of psychosocial dysfunction, impairment, or disability, including mental, emotional, and behavioral disorders for...

  • Collaborative Care Social Worker

    2 hours ago

    Elmira, United States Guthrie Full time

    Job DescriptionPosition Summary: Identifies and analyzes the social and emotional factors underlying client illness and communicates as an active member of the Hospice Interdisciplinary Team (IDT) and the Home Health team. Assists clients and their families in understanding emotional stress of terminal illness and to provide the supportive structure...

  • Multimedia Marketing Specialist

    1 month ago

    Elmira, United States Nexstar Media Group Full time

    The Multimedia Marketing Specialist consults with local businesses and organizations to provide customized marketing and advertising solutions utilizing a portfolio of local/ national broadcast television programming, event sponsorships and a broad portfolio of digital media products including streaming and on demand video. Our NBC television affiliation...