CLIENT SERVICE REPRESENTATIVE HEALTH ON DEMAND
3 weeks ago
Handles Call Center incoming and outgoing calls to include management and documentation for record keeping. Is responsible for tracking volume, invoicing and tracking income for all revenue producing functions. Oversees the Arnot Health Complaint Handling Process. Maintains a functional office work environment.
DUTIES AND RESPONSIBILITIES:
Client Service Duties
1. Answers, manages and directs incoming call center calls.
2. Expresses ideas, facts and information in a clear and concise manner both orally and in
writing.
3. Demonstrates familiarity with call categories and transfers all nursing calls to Health
on Demand telenurses. Accurately assesses callers needs and recognizes the
necessity for nursing intervention.
4. Handles incoming telephone inquiries, including program registrations, screening
registrations, community and Arnot Health information requests, etc., as defined by department policy.
5. Handles clerical outbound calls, including all appointment reminders, surveys,
etc., as defined by department policy.
6. Maintains absolute proficiency in computer applications required for work function.
These include but are not limited to the Microsoft Office Suite, Centaurus Call Center,
and clinical information systems of the Arnot Health and Arnot Medical Services, PC.
7. Facilitates positive interactions between callers and the Arnot Health and physicians'
offices.
8. Is familiar with patients' rights per Arnot Health policy and demonstrates awareness of
HIPPA and other patient confidentiality issues.
9. Interacts effectively with physician's office staff and outside answering services to
meet patients' needs.
10. Oversees the complaint process, to include documentation, managing follow-up and
preparing reports for internal and external use.
Other Duties
11. Maintains databases and records as required for community health and telenurse
functions.
12. Creates reports as required for medical call center to include volume and category
reports for internal analysis and as requested by administration for action and planning.
13. Tracks volume, invoices and tracks revenue for revenue producing functions, to include answering service, doctor reminder calls, and disease management programs.
14. Maintains a working office environment, to include ordering and maintaining office and community health supplies, maintenance of policy and procedure manual, overseeing maintenance of facility and equipment and collaboration with the Health on Demand Coordinator on staffing issues.
15. Interacts effectively with other Arnot Health departments and personnel utilizing or supporting call center services.
16. Facilitates contractual agreements between new answer service clients and Health on Demand.
17. Facilitates the establishment of specific practice protocols between new answer service clients and Health on Demand.
* Is responsible for attending all annual mandatory educational programs as required
by position.
* Provides age-appropriate communication support to address the needs of the
neonate, infant, children, adolescent, adult, and geriatric patients.
* Employee understands and demonstrates the importance of satisfying the needs of the
customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Arnot Health.
* It is understood that this job description lists typical duties for the classification and
is not to be considered inclusive of all duties which may be assigned.
EDUCATION:
High School diploma or equivalent.
EXPERIENCE:
Three years clerical experience in hospital or healthcare setting, patient care, ambulatory or medical practice preferred. Proficiency in operation of IBM-compatible personal computers, with required experience and proficiency in the Microsoft Office Suite applications. Must have good listening, verbal and writing skills and demonstrated ability to communicate well with the general public and medical office staffs. Must have exceptional customer service skills.
CARDIOPULMONARY RESUSCITATION (CPR) REQUIREMENTS:
No CPR required.
PHYSICAL DEMANDS:
Typical professional office. Work activity will involve computer operation and telephone usage.
EXPOSURE CATEGORY:
Category III. Tasks that involve no exposure to blood, body fluids, or tissues. And Category I tasks are not a condition of employment.
A.D.A. Essential Functions
-
Elmira, United States Arnot Health Full timeDescription MAIN FUNCTION: Handles Call Center incoming and outgoing calls to include management and documentation for record keeping.Is responsible for tracking volume, invoicing and tracking income for all revenue producing functions. Oversees the Arnot Health Complaint Handling Process.Maintains a functional office work environment. DUTIES AND...
-
Client Service Representative Health on Demand
3 weeks ago
Elmira, United States Arnot Health Full timeDescriptionMAIN FUNCTION:Handles Call Center incoming and outgoing calls to include management and documentation for record keeping.Is responsible for tracking volume, invoicing and tracking income for all revenue producing functions. Oversees the Arnot Health Complaint Handling Process.Maintains a functional office work environment.DUTIES AND...
-
Customer Service Representative
7 days ago
Elmira, United States Hardinge Full timeCustomer Service Representative (B)- Workholding The Customer Service Representative is responsible for interacting with customers, distributors, and Hardinge field and in-house personnel to answer questions, identify solutions, provide quotes, and place orders. This position is in a demanding, fast-paced environment and requires excellent attention to...
-
Customer Service Representative
1 week ago
Elmira, United States Hardinge Inc Full timeCustomer Service Representative (B)- Workholding The Customer Service Representative is responsible for interacting with customers, distributors, and Hardinge field and in-house personnel to answer questions, identify solutions, provide quotes, and place orders. This position is in a demanding, fast-paced environment and requires excellent attention to...
-
Customer Service Representative
7 days ago
Elmira, United States Hardinge Inc Full timeCustomer Service Representative (B)- Workholding The Customer Service Representative is responsible for interacting with customers, distributors, and Hardinge field and in-house personnel to answer questions, identify solutions, provide quotes, and place orders. This position is in a demanding, fast-paced environment and requires excellent attention to...
-
Breast Health Specialist
1 week ago
Elmira, NY, United States Arnot Health Full timeJob Description MAIN FUNCTION: A professional nurse who, by virtue of education and clinical experiences, possesses the knowledge and clinical expertise to provide care, education and support to clients. Reports to Director/Health Center for Women. DUTIES AND RESPONSIBILITIES: Quantity of Work 1. Performs clinical breast exams on self referred...
-
Financial Client Services Representative
2 weeks ago
Albany, NY, United States Nationwide Full timeReady to start a new career (entry level) or change careers? The Financial Services Representative position provides exposure to both sales and service. You'll work with great coworkers in the office and communicate with clients. We also have various shifts available. Training is provided to get a license. Come see us at the Times Union Job Fair, Tuesday...
-
Licensed Practical Nurse
5 days ago
Elmira, United States Arnot Health Full timeJob Description Are you ready to join an organization where delivering high quality patient-centered care, compassion, teamwork, and integrity are the basis for how we work? At Arnot Health, we are focused on delivering high-quality, safe, cost-effective, socially responsible health care services. Arnot Health, an integrated healthcare delivery system, is...
-
Building Service Attendant
1 month ago
Elmira, United States Arnot Health Full timeMAIN FUNCTION: Performs a variety of cleaning techniques including dusting, mopping, scrubbing and the use of heavy equipment. DUTIES AND RESPONSIBILITIES: 1. Cleans and services Arnot Health areas, moves furniture, equipment and supplies in and around the hospital in an orderly and sanitary manner, sweeps, mops, vacuums floors, shampoos carpets,...
-
Pre Authorization Representative
5 days ago
Elmira, United States Arnot Health Full timeJob Description MAIN FUNCTION: Works within a team environment pre-authorizing out patient exams for various hospital services. This position will require a degree of complexity and prior anatomy education. Reports directly to the Central Scheduling/Pre-Authorization Supervisor. DUTIES AND RESPONSIBILITIES: COMMUNICATION: 1. Promptly answers the...
-
REGISTERED NURSE
4 weeks ago
Elmira, NY 14901, USA, United States Arnot Ogden Medical Center Full timeAre you ready to join an organization where delivering high quality patient-centered care, compassion, teamwork, and integrity are the basis for how we work? At Arnot Health, we are focused on delivering high-quality, safe, cost-effective, socially responsible health care services.Arnot Health, an integrated healthcare delivery system, is conveniently...
-
Director of Provider Services
5 days ago
Elmira, United States Arnot Health Full timeJob Description Position: Director of Provider Services Reports to: Chief Medical Officer and Chief of Staff - Outpatient Services It's what we do. Arnot Health is a premier regional health care system delivering high-quality, safe, cost-effective, socially responsible health care services to all we serve in the Finger Lakes region of Upstate...
-
Pre Authorization Representative
1 week ago
Elmira, United States Arnot Health Full timeJob Description MAIN FUNCTION: Works within a team environment pre-authorizing out patient exams for various hospital services. This position will require a degree of complexity and prior anatomy education. Reports directly to the Central Scheduling/Pre-Authorization Supervisor. DUTIES AND RESPONSIBILITIES: COMMUNICATION: 1. Promptly answers the telephone in...
-
Pre Authorization Representative
1 week ago
Elmira, United States Arnot Health Full timeDescription MAIN FUNCTION: Works within a team environment pre-authorizing out patient exams for various hospital services. This position will require a degree of complexity and prior anatomy education. Reports directly to the Central Scheduling/Pre-Authorization Supervisor. DUTIES AND RESPONSIBILITIES: COMMUNICATION: 1. Promptly answers the telephone in a...
-
Director of Provider Services
1 week ago
Elmira, United States Arnot Health Full timeJob Description Position: Director of Provider Services Reports to: Chief Medical Officer and Chief of Staff - Outpatient Services Its what we do. Arnot Health is a premier regional health care system delivering high-quality, safe, cost-effective, socially responsible health care services to all we serve in the Finger Lakes region of Upstate New York. ...
-
Hornell, NY, United States The Ryan Agencies Full timeInsurance Customer Service Representative - Agent _ _Licensed Insurance Agent/Customer Service Representative _ *The Ryan Agency* is seeking an individual who likes people has a heart to serve others and desires to be part of a team who works well together in a fast-paced office environment. *We are seeking an Insurance Agent/Customer Service Representative...
-
Rehab Specialist
5 days ago
Elmira, United States Arnot Health Full timeJob Description Arnot Health is looking for a Rehab Specialist to split time between our Corning Outpatient Office Building and St. Joseph's Hospital . This position is full-time, day shift. MAIN FUNCTION: Works within a team environment to obtain prior authorization, complete patient registration, and schedule initial evaluations for physical,...
-
Hornell, NY, United States The Ryan Agencies Full timeInsurance Customer Service Representative - Agent _ _Licensed Insurance Agent/Customer Service Representative _ *The Ryan Agency* is seeking an individual who likes people has a heart to serve others and desires to be part of a team who works well together in a fast-paced office environment. *We are seeking an Insurance Agent/Customer Service Representative...
-
Mental Health Counselor
1 day ago
Elmira, United States CASA-Trinity Full timeCASA-Trinity is hiring a full-time Mental Health Counselor in Elmira, NY. $2,000.00 sign on bonus!The Licensed Mental Health Counselor will professionally apply clinical counseling methods and theory to the diagnosis, prevention, and treatment of psychosocial dysfunction, impairment, or disability, including mental, emotional, and behavioral disorders for...
-
Mental Health Counselor
1 day ago
Elmira, United States CASA-Trinity Full timeCASA-Trinity is hiring a full-time Mental Health Counselor in Elmira, NY. $2,000.00 sign on bonus! The Licensed Mental Health Counselor will professionally apply clinical counseling methods and theory to the diagnosis, prevention, and treatment of psychosocial dysfunction, impairment, or disability, including mental, emotional, and behavioral disorders for...