Client Service Representative Health on Demand
2 weeks ago
MAIN FUNCTION:
Handles Call Center incoming and outgoing calls to include management and documentation for record keeping. Is responsible for tracking volume, invoicing and tracking income for all revenue producing functions. Oversees the Arnot Health Complaint Handling Process. Maintains a functional office work environment.
DUTIES AND RESPONSIBILITIES:
Client Service Duties
1. Answers, manages and directs incoming call center calls.
2. Expresses ideas, facts and information in a clear and concise manner both orally and in
writing.
3. Demonstrates familiarity with call categories and transfers all nursing calls to Health
on Demand telenurses. Accurately assesses callers needs and recognizes the
necessity for nursing intervention.
4. Handles incoming telephone inquiries, including program registrations, screening
registrations, community and Arnot Health information requests, etc., as defined by department policy.
5. Handles clerical outbound calls, including all appointment reminders, surveys,
etc., as defined by department policy.
6. Maintains absolute proficiency in computer applications required for work function.
These include but are not limited to the Microsoft Office Suite, Centaurus Call Center,
and clinical information systems of the Arnot Health and Arnot Medical Services, PC.
7. Facilitates positive interactions between callers and the Arnot Health and physicians'
offices.
8. Is familiar with patients' rights per Arnot Health policy and demonstrates awareness of
HIPPA and other patient confidentiality issues.
9. Interacts effectively with physician's office staff and outside answering services to
meet patients' needs.
10. Oversees the complaint process, to include documentation, managing follow-up and
preparing reports for internal and external use.
Other Duties
11. Maintains databases and records as required for community health and telenurse
functions.
12. Creates reports as required for medical call center to include volume and category
reports for internal analysis and as requested by administration for action and planning.
13. Tracks volume, invoices and tracks revenue for revenue producing functions, to include answering service, doctor reminder calls, and disease management programs.
14. Maintains a working office environment, to include ordering and maintaining office and community health supplies, maintenance of policy and procedure manual, overseeing maintenance of facility and equipment and collaboration with the Health on Demand Coordinator on staffing issues.
15. Interacts effectively with other Arnot Health departments and personnel utilizing or supporting call center services.
16. Facilitates contractual agreements between new answer service clients and Health on Demand.
17. Facilitates the establishment of specific practice protocols between new answer service clients and Health on Demand.
* Is responsible for attending all annual mandatory educational programs as required
by position.
* Provides age-appropriate communication support to address the needs of the
neonate, infant, children, adolescent, adult, and geriatric patients.
* Employee understands and demonstrates the importance of satisfying the needs of the
customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Arnot Health.
* It is understood that this job description lists typical duties for the classification and
is not to be considered inclusive of all duties which may be assigned.
EDUCATION:
High School diploma or equivalent.
EXPERIENCE:
Three years clerical experience in hospital or healthcare setting, patient care, ambulatory or medical practice preferred. Proficiency in operation of IBM-compatible personal computers, with required experience and proficiency in the Microsoft Office Suite applications. Must have good listening, verbal and writing skills and demonstrated ability to communicate well with the general public and medical office staffs. Must have exceptional customer service skills.
CARDIOPULMONARY RESUSCITATION (CPR) REQUIREMENTS:
No CPR required.
PHYSICAL DEMANDS:
Typical professional office. Work activity will involve computer operation and telephone usage.
EXPOSURE CATEGORY:
Category III. Tasks that involve no exposure to blood, body fluids, or tissues. And Category I tasks are not a condition of employment.
A.D.A. Essential Functions
-
Client Service Representative Health on Demand
2 weeks ago
Elmira, United States Arnot Health Full timeJob Description MAIN FUNCTION: Handles Call Center incoming and outgoing calls to include management and documentation for record keeping. Is responsible for tracking volume, invoicing and tracking income for all revenue producing functions. Oversees the Arnot Health Complaint Handling Process. Maintains a functional office work environment. DUTIES AND...
-
Elmira, United States Arnot Health Full timeDescription MAIN FUNCTION: Handles Call Center incoming and outgoing calls to include management and documentation for record keeping.Is responsible for tracking volume, invoicing and tracking income for all revenue producing functions. Oversees the Arnot Health Complaint Handling Process.Maintains a functional office work environment. DUTIES AND...
-
Client Service Representative Health on Demand
2 weeks ago
Elmira, United States Arnot Health Full timeDescriptionMAIN FUNCTION:Handles Call Center incoming and outgoing calls to include management and documentation for record keeping.Is responsible for tracking volume, invoicing and tracking income for all revenue producing functions. Oversees the Arnot Health Complaint Handling Process.Maintains a functional office work environment.DUTIES AND...
-
Client Service Representative
2 weeks ago
Elmira, United States Arnot Ogden Medical Center Full timeMAIN FUNCTION: HandlesCallCenter incoming and outgoing calls to include management and documentation for record keeping. Is responsible for tracking volume, invoicing and tracking income for all revenue producing functions. Oversees the Arnot Health Complaint Handling Process. Maintains a functional office work environment. DUTIES AND...
-
Breast Health Specialist
1 day ago
Elmira, NY, United States Arnot Health Full timeJob Description MAIN FUNCTION: A professional nurse who, by virtue of education and clinical experiences, possesses the knowledge and clinical expertise to provide care, education and support to clients. Reports to Director/Health Center for Women. DUTIES AND RESPONSIBILITIES: Quantity of Work 1. Performs clinical breast exams on self referred...
-
BREAST HEALTH SPECIALIST
7 days ago
Elmira, NY 14905, USA, United States Arnot Health Full timeJob DescriptionMAIN FUNCTION: A professional nurse who, by virtue of education and clinical experiences, possesses the knowledge and clinical expertise to provide care, education and support to clients. Reports to Director/Health Center for Women.DUTIES AND RESPONSIBILITIES:Quantity of Work1. Performs clinical breast exams on self referred clients,...
-
Building Service Attendant
1 month ago
Elmira, United States Arnot Health Full timeMAIN FUNCTION: Performs a variety of cleaning techniques including dusting, mopping, scrubbing and the use of heavy equipment. DUTIES AND RESPONSIBILITIES: 1. Cleans and services Arnot Health areas, moves furniture, equipment and supplies in and around the hospital in an orderly and sanitary manner, sweeps, mops, vacuums floors, shampoos carpets,...
-
Director of Provider Services
13 hours ago
Elmira, United States Arnot Health Full timeJob Description Position: Director of Provider Services Reports to: Chief Medical Officer and Chief of Staff - Outpatient Services Its what we do. Arnot Health is a premier regional health care system delivering high-quality, safe, cost-effective, socially responsible health care services to all we serve in the Finger Lakes region of Upstate New York. ...
-
Breast Health Specialist
1 day ago
Elmira, NY, United States Arnot Ogden Medical Center Full timeMAIN FUNCTION: A professional nurse who, by virtue of education and clinical experiences, possesses the knowledge and clinical expertise to provide care, education and support to clients. Reports to Director/Health Center for Women. DUTIES AND RESPONSIBILITIES: Quantity of Work 1. Performs clinical breast exams on self referred clients, Breast and...
-
Mental Health Counselor
1 month ago
Elmira, United States Hueman PE Talent Solutions Full timeJob DescriptionJob DescriptionCASA-Trinity is hiring a full-time Mental Health Counselor in Elmira, NY. $2,000.00 sign on bonus!The Licensed MH Counselor will professionally apply clinical counseling methods and theory to the diagnosis, prevention, and treatment of psychosocial dysfunction, impairment, or disability, including mental, emotional, and...
-
Mental Health Counselor
2 weeks ago
Elmira, United States Hueman PE Talent Solutions Full timeDescription CASA-Trinity is hiring a full-time Mental Health Counselor in Elmira, NY. $2,000.00 sign on bonus! The Licensed MH Counselor will professionally apply clinical counseling methods and theory to the diagnosis, prevention, and treatment of psychosocial dysfunction, impairment, or disability, including mental, emotional, and behavioral disorders for...
-
Mental Health Counselor
2 days ago
Elmira, United States Hueman PE Talent Solutions Full timeDescription CASA-Trinity is hiring a full-time Mental Health Counselor in Elmira, NY. $2,000.00 sign on bonus! The Licensed MH Counselor will professionally apply clinical counseling methods and theory to the diagnosis, prevention, and treatment of psychosocial dysfunction, impairment, or disability, including mental, emotional, and behavioral disorders for...
-
Certified Athletic Trainer
3 weeks ago
Elmira, United States Arnot Health Full timeMAIN FUNCTION: The certified athletic trainer is charged with managing the health care of participating athletes, including, but not limited to, first aid/emergency care, on-site injury evaluation, appropriate modalities, prevention, rehabilitation programs and medical referrals. Athletic training services for all sport-related events will be provided...
-
Rehab Specialist
4 days ago
Elmira, United States Arnot Health Full timeJob Description Arnot Health is looking for a Rehab Specialist to split time between our Corning Outpatient Office Building and St. Joseph's Hospital . This position is full-time, day shift. MAIN FUNCTION: Works within a team environment to obtain prior authorization, complete patient registration, and schedule initial evaluations for physical, occupational...
-
Rehab Services Tech
2 weeks ago
Elmira, United States Arnot Health Full timeJob Description MAIN FUNCTION: Assists in carrying out patient-related activities which are pre-determined for each patient and assigned by the professional therapist. Responsible for assisting with clerical duties at the front desk in the absence of the Rehab Secretary. The Rehab Services Technician reports to the Rehab Site Supervisor and receives...
-
Licensed Respiratory Therapist
2 weeks ago
Elmira, United States Arnot Health Full timeJob Description Join our dynamic healthcare team as a Respiratory Therapist and become an integral part of our commitment to exceptional patient care. We are seeking a passionate and skilled individual who thrives in a positive work environment and is dedicated to advancing their career in respiratory care. Why you should join the Arnot Health...
-
BREAST HEALTH SPECIALIST
7 days ago
Elmira, NY 14901, USA, United States Arnot Ogden Medical Center Full timeMAIN FUNCTION:A professional nurse who, by virtue of education and clinical experiences, possesses the knowledge and clinical expertise to provide care, education and support to clients. Reports to Director/Health Center for Women.DUTIES AND RESPONSIBILITIES:Quantity of Work1. Performs clinical breast exams on self referred clients, Breast and Cervical...
-
Psychotherapist / Counselor
2 weeks ago
Elmira, United States Arnot Health Full timeJob Description MAIN FUNCTION: Develops, implements and evaluates psycho-therapeutic groups, Psycho-educational groups, stress management therapy and education groups, and expressional therapy components of the therapeutic program. Assesses, plans, implements and monitors therapeutic groups and psychotherapy activities groups and modalities at both the...
-
Mental Health Assistant
1 week ago
Elmira, United States Arnot Health Full timeJob Description MAIN FUNCTION: Renders patient care to meet the physical, psychological, spiritual and social needs of patients. Participates in the development and maintenance of a therapeutic environment in conjunction with the multidisciplinary team. Reports to the Nursing Unit Director. DUTIES AND RESPONSIBILITIES: 1. Functions as a member...
-
Building Service Attendant
3 weeks ago
Elmira, United States Arnot Health Full timeDescriptionMAIN FUNCTION:Performs a variety of cleaning techniques including dusting, mopping, scrubbing and the use of heavy equipment.DUTIES AND RESPONSIBILITIES:1.Cleans and services Arnot Health areas, moves furniture, equipment and supplies in and around the hospital in an orderly and sanitary manner, i.e.: sweeps, mops, vacuums floors, shampoos...
