Customer Service Lead

7 days ago

Trenton, United States BJ's Wholesale Club Full time

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, were committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJs

BJs pays weekly

Eligible for free BJ's Inner Circle and Supplemental membership(s)*

Generous time off programs to support busy lifestyles*

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

Benefit plans for your changing needs*

o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending ?

401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

Closing Availability a MUST 2p-10p Thursday-Sunday

Job Summary

Oversees the frontline in the absence of the Front End Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations. The FEL is responsible for monitoring, driving and coaching for desired membership/member experience goals and results. Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner. The FEL delegates work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members.

Leadership:

  • Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.
  • Lead through change. Model leadership competencies, build credibility and act as a champion for business growth.
  • Communicate effectively. Provide the information teams require to be successful.
  • Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.
  • Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.

Team Members:

  • Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.
  • Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address any and all concerns and to escalate any concerns, as appropriate.
  • Ensure a safe and positive environment and experience for the team members.
  • Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.

Members:

  • Guarantee service excellence through all points of contact.
  • Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.
  • Ensure a safe and positive environment and experience for the members.
  • Daily commitment to GOLD Member Standards
    • Greet, Anticipate, Appreciate (GAA)
    • Fast, Friendly Full, Fresh, Clean

Club Standards: Lead teams to deliver GOLD club standards daily.

  • Define and model GOLD- Grand opening look daily
    • All items stocked and promotional plans executed
    • Maintain visible accurate signage
    • Clean and organized, inside and out

Primary Tasks, Responsibilities, and Key Accountabilities

  • Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
  • Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
  • Drives membership metrics through acquisition, retention, loyalty and experience programs.
  • Drives member engagement, speed, and productivity on the front end.
  • Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.
  • Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.
  • Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc.
  • Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner.
  • Acts as a backup for cashiers and Membership Sales Ambassadors when needed.
  • Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members. Loads shopping carts when necessary.
  • Manages self-checkout lanes and scan and pan lanes. Assists Members with operations and technical difficulties.
  • Collects payments via cash, check, or other charge payments from customers. Issues receipts, refunds, credits, or change due to Members.
  • Stays up-to-date on all merchandise promotions, advertisements, and product information. Discounts purchases by scanning and redeeming coupons.
  • Supervises the cleanliness of the front of club member servicing areas.
  • Ability to navigate within system applications.
  • Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations.
  • Performs other duties as assigned, including working in other departments as needed.
  • Maintains all club policies and procedures.
  • Regular, predictable, full attendance is an essential function of this job.

Qualifications

  • Prior leadership experience preferred.
  • Prior Membership or sales knowledge and experience preferred.
  • Prior cashier experience preferred.
  • Basic math skills required.

Environmental Job Conditions

  • Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
  • Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance.
  • Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.
In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJs Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $18.50.

  • Customer Service Representative

    2 weeks ago

    Trenton, New Jersey, United States Savers | Value Village Full time

    Savers | Value Village is a leading thrift store chain with 300+ locations across the US, Canada, and Australia.Why Work Here?We champion reuse and inspire a second-hand culture. Our mission is to make sustainable fashion accessible to everyone.About the RoleWe're hiring Customer Service Associates for full-time and part-time positions in our stores. As an...

  • Customer Service Specialist

    2 days ago

    Trenton, New Jersey, United States Ulta Beauty Full time

    About Our CompanyUlta Beauty is a leading beauty retailer offering a wide range of products from top brands. We prioritize guest satisfaction and strive to create a welcoming shopping experience.What You Will DoMaintain a clean and organized store environment.Process transactions accurately and efficiently.Participate in visual merchandising and inventory...

  • Retail Customer Service Representative

    2 weeks ago

    Trenton, Michigan, United States Carter'sOshKosh Full time

    We are seeking a Retail Customer Service Representative to join our team at Carter's, the largest North American apparel retailer exclusively for babies and young children. As a Retail Customer Service Representative, you will be responsible for welcoming customers with a warm greeting and providing assistance with our product styles, features, and...

  • Customer Service Ambassador

    2 weeks ago

    Trenton, New Jersey, United States Savers | Value Village Full time

    About UsSavers | Value Village is a leading thrift operator in the United States, Canada, and Australia. Our mission is to champion reuse and inspire a future where secondhand is second nature.Our ImpactWe supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. By purchasing these...

  • Customer Service Liaison

    2 weeks ago

    Trenton, New Jersey, United States ASSA ABLOY Full time

    Job Title: Customer Service LiaisonWe are seeking a highly skilled Customer Service Liaison to join our team at ASSA ABLOY Entrance Systems. As a key member of our Key Accounts division, you will be responsible for delivering exceptional customer service and support to our clients.The ideal candidate will have prior experience in a fast-paced customer...

  • Customer Service Representative

    7 days ago

    Trenton, United States BTC Bank Full time

    About BTC BankBTC Bank is a community bank founded on the traditional values of personal customer service. Our continued tradition of serving our friends and neighbors with courteous, professional banking services maintains its standard of excellence today. We strongly support our local communities. We are proud of the roots of our past and prepared for the...

  • Customer Service Representative

    3 days ago

    Trenton, United States BTC Bank Full time

    About BTC BankBTC Bank is a community bank founded on the traditional values of personal customer service. Our continued tradition of serving our friends and neighbors with courteous, professional banking services maintains its standard of excellence today. We strongly support our local communities. We are proud of the roots of our past and prepared for the...

  • Customer Service and Sales Development Representative

    3 weeks ago

    Trenton, New Jersey, United States ACV Auctions Full time

    About the Role:This is a unique opportunity to join ACV Auctions and contribute to the growth and success of our customers. As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and driving business growth through effective sales strategies.Key...

  • Customer Service Representative

    7 days ago

    Trenton, United States FTTDC - Ohio Logistics Full time

    Job Summary:The Customer Service Representative will be responsible for planning and coordinating the movement of goods and materials. The ideal candidate will have experience with data entry and be highly organized. They will work closely with other departments to ensure timely and efficient delivery of products. The Customer Service Representative will...

  • Customer Service Representative

    1 month ago

    Trenton, United States FTTDC - Ohio Logistics Full time

    Job Summary: The Customer Service Representative will be responsible for planning and coordinating the movement of goods and materials. The ideal candidate will have experience with data entry and be highly organized. They will work closely with other departments to ensure timely and efficient delivery of products. The Customer Service Representative will...

  • Customer Service Representative

    3 days ago

    Trenton, United States FTTDC - Ohio Logistics Full time

    Job Summary:The Customer Service Representative will be responsible for planning and coordinating the movement of goods and materials. The ideal candidate will have experience with data entry and be highly organized. They will work closely with other departments to ensure timely and efficient delivery of products. The Customer Service Representative will...

  • Customer Service Representative

    1 day ago

    Trenton, New Jersey, United States ShopRite Full time

    Job Overview: As a Customer Service Representative at ShopRite, you will be responsible for maintaining a clean and safe shopping environment. This includes keeping the floor clear of debris and spills, greeting customers with courteous service, and removing debris from carts.About the Role: In this Cart Attendant Specialist position, you will be expected to...

  • Customer Service Representative

    1 month ago

    Trenton, United States Robert Half Full time

    Job DescriptionJob DescriptionCustomer Service Representative Please note: This position is 100% onsite in Trenton, GA Job Description:We are looking for a Customer Service Representative to join our team in our Trenton, GA manufacturing plant. This role requires a customer-focused professional with intermediate knowledge of MS Excel and Windows 365, who...

  • Customer Service Associate

    6 months ago

    Trenton, United States Savers | Value Village Full time

    Description Position at 2nd Ave Thrift Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our...

  • Customer Service Representative

    5 days ago

    Trenton, Tennessee, United States Little General Full time

    Job OverviewWe are seeking a motivated and energetic Team Member to join our Little General family. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our guests and delivering an excellent food and fuel experience.

  • Customer Engagement Representative

    5 days ago

    Trenton, New Jersey, United States Corporation Service Company Full time

    About the CompanyCSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA. We provide knowledge-based solutions to clients worldwide, with offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East.We are committed to creating a feeling of belonging through a diverse...

  • Customer Service Delivery Driver

    2 weeks ago

    Trenton, United States Carvana Full time

    We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community,...

  • Customer Service Delivery Driver

    2 months ago

    Trenton, United States Carvana Full time

    We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community,...

  • Customer Service Delivery Driver

    1 month ago

    Trenton, United States Carvana Full time $20

    We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community,...

  • Client Service Representative

    4 months ago

    Trenton, United States Corporation Service Company Full time

    Job DescriptionClient Service RepresentativeEwing, NJ (Onsite)Monday - Friday, 9:00am-6:00pmAre you passionate about delivering exceptional service? Us too.We're hiring a Client Service Representative for our National Corporate Transactions team. You'll work directly with our clients (other companies) and teams at CSC to provide solutions that help their...