Customer Service Representative
7 days ago
BTC Bank is a community bank founded on the traditional values of personal customer service. Our continued tradition of serving our friends and neighbors with courteous, professional banking services maintains its standard of excellence today. We strongly support our local communities. We are proud of the roots of our past and prepared for the growth in our future.
Work Location: This position will be based at our Trenton, MO location
Hours: 40 hours per week, including Saturday rotation
Job Purpose: Customer service representatives respond to customer inquiries via telephone and face-to-face meetings.
Duties and Responsibilities:
- Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
- Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary. Research customer questions regarding electronic funds transfers and initiate "Reg E" disputes when appropriate, including the completion of all necessary documents and affidavits.
- Cross-sell bank products and services based on customer needs in accordance with the banks' program standards.
- Relate customer requests for service charge rebates to the assistant vice president and vice president of operations.
- Process necessary paperwork to rebate customer service charges.
- Verify information on ATM/debit card applications to the information in customer database.
- Send exceptions to personal banking counselors for corrections.
- Update the system with messages regarding ATM/debit cards and service charge rebates.
- Balance customer checkbooks.
- Perform customer requested research, including printing statement and check copies.
- Input, maintain and/or delete ATM and debit cards within system.
- Transfer funds to cover customer overdrafts as directed by bank operations.
- Notify the research and adjustment coordinator of required adjustments as reported by customers.
- Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank.
- Distribute to customers and properly log all "hold statements" and check orders held by the bank.
- Act as backup to the receptionist, ATM/debit card coordinator and safe deposit vault attendant.
- Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access and official check and ATM card requisition.
- Monitor the "bad address" report and attempt to track down customers and obtain updated information.
- Assist the operations processing specialist by verifying the accuracy of document images.
- Open, set timers and close the safe deposit vault utilizing dual control.
- Conduct call-backs to external check printing companies to verify customer information.
- Process lockbox payments, including deposit preparation and daily report transmission.
- Contact customers to obtain necessary signatures on items with missing or irregular signatures.
- Maintain the bank's files for currency transaction reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, court orders, levies, miscellaneous deposit documentation and general correspondence.
- Other duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Previous cash handling experience preferred.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
- Excellent computer proficiency (MS Office - Word, Excel and Outlook).
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Physical Requirements:
- Manual dexterity, the ability to lift files and open filing cabinets.
- Bending, stooping or standing as necessary.
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
- Must be able to communicate effectively with others.
To learn more about BTC Bank visit www.btcbank.bank
EOE/Veterans/DisabledLearn More
-
Customer Service Representative
1 month ago
Trenton, United States Robert Half Full timeJob DescriptionJob DescriptionCustomer Service Representative Please note: This position is 100% onsite in Trenton, GA Job Description:We are looking for a Customer Service Representative to join our team in our Trenton, GA manufacturing plant. This role requires a customer-focused professional with intermediate knowledge of MS Excel and Windows 365, who...
-
Customer Service Representative
7 days ago
Trenton, United States FTTDC - Ohio Logistics Full timeJob Summary:The Customer Service Representative will be responsible for planning and coordinating the movement of goods and materials. The ideal candidate will have experience with data entry and be highly organized. They will work closely with other departments to ensure timely and efficient delivery of products. The Customer Service Representative will...
-
Customer Service Representative
1 month ago
Trenton, United States FTTDC - Ohio Logistics Full timeJob Summary: The Customer Service Representative will be responsible for planning and coordinating the movement of goods and materials. The ideal candidate will have experience with data entry and be highly organized. They will work closely with other departments to ensure timely and efficient delivery of products. The Customer Service Representative will...
-
Customer Service Representative
3 days ago
Trenton, United States FTTDC - Ohio Logistics Full timeJob Summary:The Customer Service Representative will be responsible for planning and coordinating the movement of goods and materials. The ideal candidate will have experience with data entry and be highly organized. They will work closely with other departments to ensure timely and efficient delivery of products. The Customer Service Representative will...
-
Customer Service Representative
5 days ago
Trenton, Tennessee, United States Little General Full timeJob OverviewWe are seeking a motivated and energetic Team Member to join our Little General family. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our guests and delivering an excellent food and fuel experience.
-
Customer Service Representative
1 day ago
Trenton, New Jersey, United States ShopRite Full timeJob Overview: As a Customer Service Representative at ShopRite, you will be responsible for maintaining a clean and safe shopping environment. This includes keeping the floor clear of debris and spills, greeting customers with courteous service, and removing debris from carts.About the Role: In this Cart Attendant Specialist position, you will be expected to...
-
Retail Customer Service Representative
2 weeks ago
Trenton, Michigan, United States Carter'sOshKosh Full timeWe are seeking a Retail Customer Service Representative to join our team at Carter's, the largest North American apparel retailer exclusively for babies and young children. As a Retail Customer Service Representative, you will be responsible for welcoming customers with a warm greeting and providing assistance with our product styles, features, and...
-
Customer Service Representative Bilingual
2 months ago
Trenton, United States Inficare Full timeCustomer Service Representative Bilingual (731162) Customer Service Representative Bilingual Visa: USC Project Duration: 03/10/2025 Work Hours -8:30 am to 4:30 pm. Lunch Hours- 12-1(Unpaid) Work Location:101 S Broad St 5thFloor, Trenton, NJ 08625 Job Description: Should be Bilingual. Assist with answering busy phone lines daily Return calls daily to clients...
-
Customer Engagement Representative
4 days ago
Trenton, New Jersey, United States Corporation Service Company Full timeAbout the CompanyCSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA. We provide knowledge-based solutions to clients worldwide, with offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East.We are committed to creating a feeling of belonging through a diverse...
-
Customer Service Representative
3 days ago
Trenton, United States BTC Bank Full timeAbout BTC BankBTC Bank is a community bank founded on the traditional values of personal customer service. Our continued tradition of serving our friends and neighbors with courteous, professional banking services maintains its standard of excellence today. We strongly support our local communities. We are proud of the roots of our past and prepared for the...
-
Client Service Representative
4 months ago
Trenton, United States Corporation Service Company Full timeJob DescriptionClient Service RepresentativeEwing, NJ (Onsite)Monday - Friday, 9:00am-6:00pmAre you passionate about delivering exceptional service? Us too. We're hiring a Client Service Representative for our National Corporate Transactions team. You'll work directly with our clients (other companies) and teams at CSC to provide solutions that help their...
-
Client Service Representative
4 months ago
Trenton, United States Corporation Service Company Full timeJob DescriptionClient Service RepresentativeEwing, NJ (Onsite)Monday - Friday, 9:00am-6:00pmAre you passionate about delivering exceptional service? Us too.We're hiring a Client Service Representative for our National Corporate Transactions team. You'll work directly with our clients (other companies) and teams at CSC to provide solutions that help their...
-
Customer Service Representative
2 weeks ago
Trenton, New Jersey, United States Savers | Value Village Full timeSavers | Value Village is a leading thrift store chain with 300+ locations across the US, Canada, and Australia.Why Work Here?We champion reuse and inspire a second-hand culture. Our mission is to make sustainable fashion accessible to everyone.About the RoleWe're hiring Customer Service Associates for full-time and part-time positions in our stores. As an...
-
Customer Service Representative
2 weeks ago
Trenton, New Jersey, United States HIlton Garden Inn Hamilton Full timeOur team at Hilton Garden Inn Hamilton is seeking a skilled and friendly Customer Service Representative to join our front desk team. As a key member of our staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.About the RoleThis role requires strong communication and...
-
Patient Financial Services Representative
2 weeks ago
Trenton, New Jersey, United States Patient Financial Concepts Full timeOverview">We are seeking a skilled Patient Financial Services Representative to join our team at Patient Financial Concepts. As a Patient Financial Services Representative, you will play a vital role in ensuring that patients receive the financial assistance they need to access quality healthcare services.Salary">The estimated salary for this position is...
-
Food City Customer Experience Representative
2 weeks ago
Trenton, Georgia, United States Food City Full time**Job Opportunity:**We are seeking a Food City Customer Experience Representative to join our team. As a Cashier, you will be responsible for creating memorable customer experiences by delivering exceptional service, processing transactions efficiently, and maintaining a clean and organized work environment.
-
Trenton, New Jersey, United States ACV Auctions Full timeAbout the Role:This is a unique opportunity to join ACV Auctions and contribute to the growth and success of our customers. As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and driving business growth through effective sales strategies.Key...
-
Customer Service Representative
2 weeks ago
Trenton, New Jersey, United States Scudetto Logistics LLC Full timeDeliver exceptional customer experiences and make a difference in your community as a Delivery Associate with Scudetto Logistics LLC. This is an exciting opportunity to work independently, drive growth, and contribute to the success of our team.About Scudetto LogisticsWe are a dynamic Amazon Delivery Service Partner dedicated to providing best-in-class...
-
Trenton, New Jersey, United States ShopRite Full timeAbout This OpportunityWe are seeking a skilled and experienced Well Everyday Clerk to join our team at ShopRite of Hamilton Plaza. As a key member of our retail team, you will be responsible for maintaining a clean, organized, and safe working environment, as well as providing exceptional customer service.ResponsibilitiesMaintain a clean and safe working...
-
Patient Services Representative
4 months ago
Trenton, United States Primary Health Solutions Full timeJOB TITLE: Patient Services Representative (PSR)DEPARTMENT: Medical CenterREPORTS TO: Practice ManagerSTATUS: Non-exemptSUMMARY:Performs a variety of front desk functions in a medical office to include registering patients,making appointments, and processing patient payments by performing the following duties.ESSENTIAL DUTIES AND RESPONSIBILITIES:This job...
