Customer Success Manager-Systems Expert, Watts Digital

1 month ago

North Andover, United States Watts Water Technologies Full time

The Watts Water Technologies family of companies designs and manufactures valves and drains and related products that promote the comfort and safety of people and the quality, conservation and control of water used in commercial, residential, industrial, and municipal applications. Everything we design is made to keep the Earth's most precious resource safer, cleaner, and more useful for our customers.

The Customer Success Manager Systems Expert for Watts Digital will be focused on fostering strong relationships with customers in the Watts’ ecosystem, and will develop long term strategies over time that will continue to a high level of satisfaction of our Watt’s product offerings.

You Will

Synthesize data from Watts Digital products, their own plumbing expertise, and customer input to: Discover and diagnose plumbing system issues and anomalies. Respond to customer inquiries regarding their plumbing system. Provides recommendations to customers to address issues. Propose improvement and optimization opportunities for customers. Creates high customer satisfaction by aiding customers to understanding the value of Watts product offerings. Scopes ecosystem product offerings to best deliver value for individual customer situation Share relevant customer feedback and insights with cross-functional team (e.g., product, design, engineering, etc.) Collaborate with sales and marketing team by providing input on customer needs, plumbing challenges, and ways to address with Watts’ Digital products.

You Have

Bachelors’ degree in engineering or, in lieu of the degree, certification or documented training in a technical trade, preferably plumbing, plus 8 years of experience. Deep understanding of commercial building plumbing systems and hands-on experience in diagnosing high level plumbing / water issues. Able to analyze plumbing system data (e.g., water temperature, pressure, flow rate, etc.) to remotely assess a property’s plumbing / water situation. Customer-facing experience – problem-solve, and discuss findings and recommendations with customers. Focused on delivering value to our customers and works collaboratively with others Through this process, this person will strive to continuously deliver plumbing insights to customers and build trust-based relationships. In addition, the role will have opportunities to be involved in the sales and product scoping stage as well.

Remote

What’s In It For You

People-First Culture – Enriching and caring for people is at the core of who we are; this includes our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected. 401K Plan Flexible PTO & Generous Paid Holidays Educational Assistance Variety of Medical plan options – choose the one that is right for you Sustainability – One of Newsweek’s Top 400 of “America’s Most Responsible Companies” for sustainability performance, three years running.

Physical Requirements

While performing the responsibilities of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. You must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

Work in both office and manufacturing environment. May occasionally be required to perform job responsibilities outside the typical office setting.

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