Customer Service II

2 weeks ago

North Andover, United States Watts Regulator Company Full time

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

As the Customer Service Representatives, you will guide communication between our organization and our Agents and Customers and will administer sales orders, return goods, credits. Reporting to the Commercial Operations Manager, you will be the first point of customer contact for inquiries relating to pricing, product information, deliveries, product availability and shipping information.

You Will:

  • Work in a high-volume call center with the ability to enter and process multiple sales orders, RGA's, and credits while ensuring accurate processing methods and procedures are followed.

  • Work with Watt's Agents and customers to resolve complaints regarding product shortages and provide professional alternative solutions when product shortages occur.

  • Investigate, verify and release order holds that may be related to credit problems, pricing discrepancies, shipping issues, part identification problems, part cross referencing issues, shortages, back orders and all large quantity orders requiring logistics and manufacturings participation.

  • Guide communication between customers' and Watt's manufacturing/shipping departments to ensure pending orders ship out.

  • Build and maintain sound professional business relationships with both internal and external customers.

  • Work with the Technical Support department to resolve customer reported issues.

  • Manage new and existing customer accounts as identified in our database.

You Have:

  • High School diploma or GED required

  • 3+ years of experience in a high call volume customer service department

  • Previous exposure to ERP systems.

  • Understanding of Salesforce.

  • Use Microsoft Office tools: Excel, Word, PowerPoint, Outlook, Teams

PHYSICAL REQUIREMENTS:  

While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:  May occasionally be required to perform job duties outside the typical office setting.

Watts in it for you :

  • Competitive compensation based on your skills, qualifications and experience
  • Comprehensive medical and dental coverage, retirement benefits
  • Family building benefits, including paid maternity/paternity leave
  • 10 paid holidays and Paid Time Off
  • Continued professional development opportunities and educational reimbursement
  • Additional perks such as fitness reimbursements and employee discount programs
  • Learn more about our benefit offerings here:

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

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