Hotel Exchange Support Advisor

1 month ago

Miami, United States Hotel Resource Full time

**Other**

**Hotel Exchange Support Advisor**

Hotel Exchange Support Advisor Marriott Vacations Worldwide Miami FL

**Hotel Exchange Support Advisor**

**Company:**

Marriott Vacations Worldwide

**Location:**

9995 N Kendall Dr

33176

US

**Category:**

Other

**Degrees Required:**

Not Specified

**Employment Type:**

Full-Time

**Manages Others:**

No

**Requirements:**

This position is responsible for receiving and responding to all correspondence received via phone and e-mail, from members and non-members, as well as providing technical assistance to consumers using Interval's website to obtain information or conduct Hotel Exchange transaction. Support the Aqua Aston Hotel reservation system effective April 1, 2021.

**Duties and Responsibilities**

* Responds via Kana and Outlook to all incoming messages received from the various Interval website email addresses including but not limited to Travel Customer Service, Travel Customer Support, Condo Direct, Interval Travel, related to Hotel Exchange

* Categorizes all emails for tracking of types of emails for improved scripting, future site improvement and website errors.

* Consults with appropriate departments or individuals for problem resolution.

* Resolves customer service issues at a supervisor authority level.

* Performs transactions in the iServices as needed to properly services member issues received through the e-mail system or phone

* Provides information for Supervisor's questions related to all of Interval's websites.

* Acts as a liaison between IT and Interval's websites, including opening help desk tickets for areas requiring research by IT.

* Deliver service and support to end-users via the phone

* Interact with customers to provide and process information in response to hotel exchange inquiries

* Gather customer's information and determine the issue by evaluating and analyzing the symptoms while talking member through the booking process

* Diagnose and resolve technical hardware and software issues involving internet connectivity, browser, creating a member profile

* Research required information using available resources, iServices, EAN, Revelex and related systems

* Follow standard processes and procedures, T&C and Q&A

* Identify and escalate priority issues, open CTS per problem specifications

* Redirect problems to appropriate resource

* Accurately process and record call transactions using a computer and designated tracking software

* Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business

* Organize ideas and communicate verbal messages appropriate to listeners and situations

* Follow up and make scheduled call backs to customers where necessary

* Stay current with system information, changes and updates

* Interacts with others in a way that gives them confidence in one's intentions and those of the organization.

* Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener.

* Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences

* Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits

* Performs other related duties as required

****Knowledge, Abilities, and Skills****

* Must possess a minimum of one year exchange experience of which six months is Special Services account experience.

* Must be computer literate and possess knowledge of Microsoft Office, iServices, AS400, Internet, EAN, Revelex, Outlook, Synxis voice agent applications. Training available.

* Must be able to communicate effectively both in writing and orally.

* Must be able to set priorities, manage time, and meet deadlines.

* Must be detail oriented and possess excellent organizational skills.

* Must possess excellent customer service skills.

* Must possess the ability to create accurate, error-free work.

* Must be able to work shifts and weekends.

* Blingual preferable (Spanish, French)

* Proper phone etiquette

* Multi-tasking capabilities

* Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict

****Physical Requirements****

* Sitting, speaking on the telephone, looking at the PC monitor, and typing for extended periods of time.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

  • Hotel Quality

    2 months ago

    Miami, United States Ecolab Full time

    JOB DESCRIPTION Ecolab is seeking a Brand Protection Advisor to join its EcoSure division, an industry leader in brand protection programs, to drive operational excellence and help our clients grow their business. Our associates are valued experts in brand standards, guest experience, food safety, public health, workplace safety, and product quality....

  • Exchange and Vendor Relationship

    3 weeks ago

    Miami, United States Phyton Talent Advisors Full time

    Well established financial services firm is seeking a highly skilled and dynamic Strategic Vendor Manager (SVM) to join their Market Data Operations Team. This role is essential for managing and optimizing relationships with our most strategic market data vendors and stock exchanges. The ideal candidate will be a strategic thinker, a problem solver, and...

  • Exchange and Vendor Relationship

    3 weeks ago

    Miami, United States Phyton Talent Advisors Full time

    Well established financial services firm is seeking a highly skilled and dynamic Strategic Vendor Manager (SVM) to join their Market Data Operations Team. This role is essential for managing and optimizing relationships with our most strategic market data vendors and stock exchanges. The ideal candidate will be a strategic thinker, a problem solver, and...

  • Hotel Front Desk Agent

    2 months ago

    Miami Beach, United States Plymouth Hotel LLC Full time

    Job DescriptionJob DescriptionResponsible for the registration of new guest, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service standards to our clientele at all times.Essential Duties:Completes the...

  • Hotel Maintenance Engineer

    2 months ago

    Miami, United States Mayfair House Hotel & Garden Full time

    DescriptionFor seekers of a the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden, A MICHELIN Key Hotel, offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programing and effortless service. Mayfair House Hotel & Garden...

  • Manager of IT- Hotel

    1 month ago

    North Miami Beach, United States Newport Beachside Hotel & Resort Full time

    Property Description: Newport Beachside Hotel, located in the sunny and vibrant Sunny Isles Beach, Florida, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a beachfront hotel that offers exceptional service and a tropical paradise experience to our guests. With positions available in front desk,...

  • Customer Support Advisors

    2 weeks ago

    Miami, United States LC EXCLUSIVE Full time

    Job DescriptionJob DescriptionWe are looking for remote Customer Support Advisors. The ideal candidate for this position is someone who has the drive to succeed and is passionate about the Sales industry. This individual should be able to create lasting relationships with clients and have superior listening and communication skills. The ideal candidate...

  • Dishwasher/ Steward

    4 weeks ago

    Miami, United States AC Hotel Miami Brickell Full time

    **Description**: We are hiring a Dishwasher - AC/Element Hotel - Downtown Miami (Brickell)! As a Dishwasher, you will: - Ensure the cleanliness of all dishware. Carefully wash by hand, and safely and skillfully operate the washing equipment, to thoroughly clean all service ware, cookware and utensils, including polishing stainless and silver ware. - Help...

  • Assistant Controller

    3 weeks ago

    Miami, United States Gale Hotels Full time

    Job DescriptionJob DescriptionJob Title: Assistant Controller - Hotel Experience a MustDepartment: AccountingReports To: ControllerFLSA Status: ExemptIntroduction: We are seeking a detail-oriented and experienced Assistant Controller to join our dynamic team in the hospitality industry. As the Assistant Controller, you will play a crucial role in ensuring...

  • Assistant Controller

    3 weeks ago

    Miami, United States Gale Hotels Full time

    Job DescriptionJob DescriptionJob Title: Assistant Controller - Hotel Experience a MustDepartment: AccountingReports To: ControllerFLSA Status: ExemptIntroduction: We are seeking a detail-oriented and experienced Assistant Controller to join our dynamic team in the hospitality industry. As the Assistant Controller, you will play a crucial role in ensuring...

  • Remote Customer Support Advisor

    2 days ago

    Miami, United States LC EXCLUSIVE Full time

    Job DescriptionJob DescriptionWe are looking for remote Customer Support Advisors. The ideal candidate for this position is someone who has the drive to succeed and is passionate about the Sales industry. This individual should be able to create lasting relationships with clients and have superior listening and communication skills. The ideal candidate...

  • Remote Customer Support Advisor

    1 week ago

    Miami, United States LC EXCLUSIVE Full time

    Job DescriptionJob DescriptionWe are looking for remote Customer Support Advisors. The ideal candidate for this position is someone who has the drive to succeed and is passionate about the Sales industry. This individual should be able to create lasting relationships with clients and have superior listening and communication skills. The ideal candidate...

  • Remote Customer Support Advisor

    1 day ago

    Miami, United States LC EXCLUSIVE Full time

    Job DescriptionJob DescriptionWe are looking for remote Customer Support Advisors. The ideal candidate for this position is someone who has the drive to succeed and is passionate about the Sales industry. This individual should be able to create lasting relationships with clients and have superior listening and communication skills. The ideal candidate...

  • Night Auditor

    3 weeks ago

    Miami, United States The Vagabond Hotel Full time

    Great opportunity to work for a boutique hotel that consistently ranks in the top 5 hotels in Miami on Trip Advisor! Looking for a Night Auditor / Front Desk Agent that understands the concept of exceptional hotel guest service. The Night Auditor also serves as the manager on duty and is expected to use judgment to resolve complaints and respond to requests....

  • Marketing Coordinator

    2 months ago

    North Miami Beach, United States Newport Beachside Hotel & Resort Full time

    Property Description: Newport Beachside Hotel, located in the sunny and vibrant Sunny Isles Beach, Florida, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a beachfront hotel that offers exceptional service and a tropical paradise experience to our guests. With positions available in front desk,...

  • Advisor, Travel Customer Service

    2 months ago

    Miami, United States Marriott Vacations Worldwide Full time

    Duties and Responsibilities Responsible for answering all phone calls from members traveling or needing information regarding the Interval Options to any international or cruise destination and booking such reservation in a timely and efficient manner. Provide excellent customer service as well as educated members on our service to help maximize their...

  • Hotel Engineering Manager

    1 week ago

    Miami Beach, United States Think Hospitality Full time

    Job DescriptionJob DescriptionOverall Scope and Responsibility: Hotel Engineering Manager to assist the Chief Engineer and Engineering Team in the effective implementation of the Engineering Policies & Procedures in the assigned Hotel. Conduct and manage day to day repair and maintenance and assigned projects required to keep the equipment, building and...

  • Marketing Manager

    2 months ago

    North Miami Beach, United States Newport Beachside Hotel & Resort Full time

    Property Description: Newport Beachside Hotel, located in the sunny and vibrant Sunny Isles Beach, Florida, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a beachfront hotel that offers exceptional service and a tropical paradise experience to our guests. With positions available in front desk,...

  • Hotel Director

    2 months ago

    Miami, Florida, United States Crew Life at Sea Full time

    Essential FunctionsIn order of importanceOversee and provide support to the shipboard operational leaders in order to deliver higher guest satisfaction as measured by NPS and higher on board profitability as measured by on board revenue hotel costs.Manage guest expectations for all functional teams; deal with complaints and be visible for assistance.Manage...

  • Hotel Assistant

    2 months ago

    Miami, Florida, United States Crew Life at Sea Full time

    Standard Role Summary:Assist in maintaining a safe and secure environment by carrying out cleaning and manual handling duties inaccordance with policies and procedures set out by Carnival UK throughout hotel, this may include but is notlimited to; galley areas, public areas, crew areas and pantries.Primary Responsibility of the Role: To maintain the area...