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Customer Service Representative

1 month ago

Hagerstown, United States Global Data Consultants Full time
Overview:

GDC IT Solutions is currently seeking a Customer Service Representative . This role can be fully remote but based in the Chambersburg, PA or surrounding areas. The company's base location is in Central PA.

Position Overview:

Position Overview

The Customer Service Representative will be responsible for providing excellent customer service and technical support to end users.

Responsibilities:
  • Answer help desk calls and provide excellent customer service in a fast-paced environment
  • Follow a detailed script to provide first level support
  • Escalate more complex issues to the appropriate resources
  • Accurately document issues using a ticketing system and provide basic issue resolution when possible
  • Investigate and diagnose minor technical support issues
Minimum Qualifications:
  • Demonstrated proficiency in answering phones and tickets in a timely manner
  • Ability to read a script and route customer problems to the appropriate department
  • Ability to communicate effectively with non-technical team members
  • Experience working with the Microsoft Office suite
  • Strong oral and written communication skills


Preferred Experience:

Preferred Experience

  • Experience in an IT support role is a plus, but not required
  • Any IT or customer service related education, training, or certifications


What We Do:

GDC IT Solutions (GDC) is a full-service Information Technology (IT) company that specializes in the areas of application development, multilingual service desk, desktop lifecycle management, project management, and IT consulting.

Why Work for GDC?

  • Cutting Edge Technology and Innovation
  • Career Growth Opportunities
  • Employee-Centric Environment
  • Comprehensive Benefits Package
  • Holiday and Vacation

Equal Opportunity Workplace:

GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification forms upon hire.

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Global Data Consultants, PA USA