Customer Service Associate

4 weeks ago

Hagerstown, United States The Hill Full time

Summary Under limited supervision of the General Manager, performs various secretarial, office support, and customer service-related tasks according to standard operating procedures. Working hours are from 8:00 to 5:00. The Customer Service Associate is a direct report to the General Manager, but also has responsibilities to support other office personnel including, but not limited to, Service Managers, Business Development Managers, and Technicians. Duties and Responsibilities General • Complies with work scheduling and attendance requirements. • Consistently represents the company and its services in a positive manner while taking calls from customers, dispatching as necessary and giving resolution to the caller’s request. • Effectively keeps customer accounts updated which also includes extra service billing, collections, and retention. • Responsible for contract bookings (repair, modernization, and maintenance). • Upgrades non-maintenance customers to maintenance contracts. • Reviews payroll weekly and makes necessary changes to ensure hours are correct for field employees. • Complies with the rules of operation, procedures and policy when using company computers. • Receives, opens, screens and routes daily mail to appropriate office. • Organizes and maintains the local branch for the company which includes keeping the office neat, filing, and ordering supplies when needed. • Verifies and tracks expense reports for field and other personnel. • Performs other related duties incidental to the work described herein. This is not intended to be an exhaustive list of all responsibilities and duties required. Inspections • Provides proposals for customers that do not have inspections as part of their service contract. • Schedules inspection, coordinating with Service Supervisors. • Sets up repair jobs. • Bills completed jobs. • Ensures callback is billed, when necessary, and provides updates to customers as they incur callback charges. • Provides tickets for technicians one month in advance. Safety • Submits and files Safety Documentation. • Makes sure safety meeting binder has all meetings in the safety binder for the prior month. • Posts meeting sign-in sheet at the end of each week. • Keeps record of Safety Audits. • Notifies General Manager of any deficiencies on a weekly basis. Modernization and Repair • Assists General Manager in Modernization Projects orders. • Generates purchase orders and sends to vendor. • Keeps material log for projects. • Recommends repair sales from customer inquiries/ time ticket review/ technicians recommendation/inspections to customers based on local office policy. Field Support • Provides ticket numbers to technicians. • Provides purchase order support, as necessary. • Provides support for new cell phones or phone supplies (i.e. batteries, chargers). Administration Duties • Sets up Repair Contracts – folder, permits, etc. • Sets up Modernization and Construction Contracts – folders, permits, etc. • Ensures annual documentation is prepared and ready to go out (i.e. Service Job Folders, State Licenses, Business Licenses, Insurance documentation). Experience Required • 1 year(s): Record keeping • 3 - 5 years: CRM or ERP system experience • 5 year(s): Bookkeeping Preferred • 3 year(s): Record keeping Education Required • High School or better Preferred • Bachelors or better in Business Administration • Associates or better Skills Required • Adaptability • Billing • Communication Skills • Computer/Technical Literacy • Microsoft Excel • Interpersonal Skills • Listening • Managing Multiple Projects • Planning/Organizing • Microsoft Word Preferred • Collections • Leadership/Management Skills • Microsoft PowerPoint • Research Skills Behaviors Required • Team Player: Works well as a member of a group • Innovative: Consistently introduces new ideas and demonstrates original thinking • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Required • Self-Starter: Inspired to perform without outside help Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Apply #J-18808-Ljbffr

  • Customer Service Associate

    3 months ago

    Hagerstown, United States Elevated Facility Services Full time

    Summary Under limited supervision of the General Manager, performs various secretarial, office support, and customer service-related tasks according to standard operating procedures. Working hours are from 8:00 to 5:00. The Customer Service Associate is a direct report to the General Manager, but also has responsibilities to support other office personnel...

  • Customer Service Associate

    1 week ago

    Hagerstown, Maryland, United States The Brooks Brothers Group Full time

    Join the Brooks Brothers TeamAs a distinguished leader in the fashion industry, Brooks Brothers has been synonymous with quality and style since its inception in 1818. We are committed to fostering long-lasting relationships with our customers and employees alike. Our diverse operations offer numerous career paths, from retail positions to roles at our...

  • Delivery Station Customer Service Associate

    3 weeks ago

    Hagerstown, Maryland, United States Amazon Full time

    At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating andproviding best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customerorders. We're making history and the good news is that we've only just...

  • Customer Service

    3 months ago

    Hagerstown, United States APPARATUS REPAIR & ENG INC Full time

    Job DescriptionJob DescriptionSalary: $19-$24 hour DOEApparatus Repair & Engineering, Inc. (AR&E) is a family-owned business that has been involved in the community for over 25 years.  We specialize in electric motors, pumps, generators, and controls. We are looking for a talented Customer Service & Shop Associate to join our team. Our benefits include...

  • Customer Service Associate

    5 days ago

    Hagerstown, Maryland, United States Sardi's Pollo A La Brasa Full time

    About the RoleWe are seeking a highly motivated and customer-focused Line Service team member to join our team at Sardi's Pollo A La Brasa. As a Line Service team member, you will be responsible for delivering exceptional customer service, ensuring a positive dining experience for our guests, and maintaining a clean and welcoming environment.Key...

  • Retail Sales Associate

    3 days ago

    Hagerstown, Maryland, United States Staples Full time

    Job Summary:We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Staples. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a positive and inviting store environment.Key Responsibilities:Provide exceptional customer service,...

  • Customer Service Associate

    5 days ago

    Hagerstown, Maryland, United States Sardi's Pollo A La Brasa Full time

    About the RoleSardi's Pollo A La Brasa is seeking a highly motivated and customer-focused Line Service team member to join our team. As a Line Service team member, you will be responsible for delivering exceptional service to our guests, ensuring a positive dining experience, and maintaining a clean and safe environment.Key ResponsibilitiesProvide...

  • Customer Service Representative

    5 days ago

    Hagerstown, Maryland, United States Simon Property Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Simon Property Group. As a Sales Associate, you will be responsible for delivering exceptional customer service and maintaining a positive store environment.Key ResponsibilitiesProvide customers with a positive and personalized shopping experienceMaintain...

  • Customer Experience Associate

    2 weeks ago

    Hagerstown, United States WEIS LLC Full time

    Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 31 Eastern Boulevard North Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is...

  • Customer Experience Associate

    2 weeks ago

    Hagerstown, United States Weis Markets Full time

    Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 31 Eastern Boulevard North Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible...

  • Store Associate

    5 days ago

    Hagerstown, Maryland, United States Simon Property Group Full time

    About the Role:We are seeking a highly motivated and customer-focused Sales Associate to join our team at Simon Property Group's GUESS Factory store in Hagerstown, MD.Key Responsibilities:Provide exceptional customer service, ensuring a positive shopping experience for all customers.Maintain a clean and organized store environment, adhering to visual...

  • Automotive Customer Service Representative

    2 days ago

    Hagerstown, Maryland, United States Sheehy Auto Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as an Automotive Customer Relations Specialist. As a key member of our Subaru dealership, you will be responsible for delivering exceptional customer experiences and ensuring that our customers are fully satisfied with their vehicles.Key ResponsibilitiesGreet and...

  • Healthcare Customer Service Associate

    2 weeks ago

    Hagerstown, Maryland, United States Progressive Radiology Full time

    Progressive RadiologyPatient Service RepresentativePatient Support - Part TimeIn collaboration with Progressive Radiology, we are looking for a dedicated Patient Service Representative. This role is essential in ensuring an exceptional experience for patients by welcoming them, collecting necessary information, registering them, and processing payments. The...

  • Customer Engagement Associate

    2 weeks ago

    Hagerstown, Maryland, United States Schurz Communications Foundation, Inc. Full time

    Customer Service RepresentativeJob Category: Customer Service Requisition Number: CUSTO01399Job OverviewSchurz Communications Foundation, Inc. is seeking a motivated individual who is eager to contribute and advance within our organization. The Customer Service Representative will play a vital role in delivering exceptional service related to our video,...

  • Customer Service Representative

    3 months ago

    Hagerstown, United States Regency Furniture Full time

    **Customer Service Representative** Hagerstown, MD **Regency Furniture** is searching for a Customer Service Representative to provide our guest a 5 star customer experience. At **Regency Furnitur**e, our Customer Service Representatives promote quality customer service and maintain positive relationship with internal and external guest. We are a positive,...

  • Customer Service Clerk

    3 months ago

    Hagerstown, United States Old Dominion Freight Full time

    Customer Service Clerk page is loaded **Customer Service Clerk** **Customer Service Clerk** locationsHagerstown, MD time typeFull time posted onPosted 2 Days Ago job requisition idR-2022-7554 Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture. This role will successfully provide exceptional...

  • Customer Service Representative

    3 days ago

    Hagerstown, Maryland, United States Old Dominion Freight Full time

    **Job Summary:**Old Dominion Freight Line is seeking a highly skilled Customer Service Representative to join our team. As a key member of our service center, you will provide exceptional customer service and support to our internal and external customers.**Responsibilities:**Provide timely and courteous responses to customer inquiries and issuesAssist...

  • Customer Service Representative

    3 months ago

    Hagerstown, United States Schurz Communications Foundation, Inc. Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01399 Showing 1 location **Job Details** **Description** Antietam Broadband is looking for an energetic person who is willing to work hard and grow with our company. The Customer Sales and Service Representative will be responsible for the customer...

  • Customer Service Representative

    2 months ago

    Hagerstown, United States Antietam Broadband Inc Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CSSR101347 Showing 1 location **Job Details** **Description** Antietam Broadband is looking for an energetic person who is willing to work hard and grow with our company. The Customer Sales and Service Representative will be responsible for the customer...

  • Customer Service Representative

    3 days ago

    Hagerstown, Maryland, United States Sheetz Full time

    **Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Store Team Member at Sheetz. As a Store Team Member, you will play a critical role in providing exceptional customer service and ensuring a positive experience for our guests.**Key Responsibilities:**Serve as a hospitality ambassador by greeting customers...