Document Control Analyst

2 weeks ago

Grand Rapids, United States Systems Technology Group Inc. Full time

STG is a SEI CMMi Level 5 company with several Fortune 500 and State Government clients. STG has an opening for a Document Control Analyst. This position is based in Grand Rapids, MI for an Automotive OEM company. Please note that these project assignments are with our own direct clients. We do not go through any vendors. STG only does business with direct end-clients. These positions are expected to be long term.

Job Duties and Responsibilities:

  • Function as Document Control Center Administrator - ensure timely updates and release of standardized work documentation
    • Preparation of documents for release to production teams: typing, copying, laminating, filing, etc.
    • Creation and maintenance of folders to facilitate end user sign-offs
    • Correspondence to targeted audiences for task completion
    • Track and verify training for all released standardized work document changes
  • Manage customer databases for all customer/supplier communications (e.g. bulletins, problem reporting, performance data, etc.)
  • Ensure timely responses to issues communicated in the Customer Specific databases
  • Provide administrative and clerical support for the Change Management Process
  • Maintain Fast Response files (folder creation, compilation and closure)
  • Track, communicate, release of emergency changes for released processes (PAA process)
  • Receipts and tracks all customer returns for quality issue(s)
  • Maintain Returned Material Authorization (RMA) Database (Master Customer Complaint Log)
  • Vacation replacement for other site Administrators (processes mail, publish Newsbrief, meeting, travel logistics, etc.)
  • Manages maintenance and repairs for all copiers, faxes and printers in the Quality Engineering area
  • Supports on-boarding activities for new employees (assist with logistics, desk assignment, ID, etc.)
  • Miscellaneous: Clerical support to Plant Staff Members as needed for site visits (Blue Board preparation, PowerPoint presentations, etc).
  • Scheduling of Conference Room(s) for group meetings and customer meetings
Minor Roles and Responsibilities:

Required Skills:
  • Advanced proficiency with MS Word, Excel, PowerPoint and Access applications
  • Well-developed oral and written communications skills
  • High level interpersonal skills to work effectively with others
  • Ability to organize, plan and document tasks
  • Broad knowledge of technology in areas to which assigned
  • Knowledge of corporate/unit policies and procedures
  • Relatively high level of analytical ability where problems are complex

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