Customer Success Manager

6 days ago

Boston, United States Earnix Inc Full time

Earnix is a leading provider of advanced pricing and rating solutions tailored for the insurance and banking industry. Our software empowers actuaries and data scientists within financial companies to make data-driven decisions and optimize pricing strategies. With a commitment to innovation and a deep understanding of the market, Earnix is at the forefront of revolutionizing how financial companies approach pricing and rating.

We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in the US.

What you'll do:

  • Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers needs internally
  • Own shared responsibility for customer churn
  • Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)
  • Own responsibly on invoice payments, renewals, contractual changes
  • Collaborate with our sales team to achieve quotas while keeping our clients highly engaged
  • Identify up-sell opportunities and communicate them to the relevant business line owner
  • Facilitate and support up-sell processes
  • Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers
  • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Maintain all information of customer activity within the CRM platform

You'll do it using:

  • 4 + years of previous proven experience as a Customer Success Manager in a Global SaaS software organization
  • CSM Experience with Enterprise customers
  • Ability to work in a multicultural environment
  • Knowledge and experience working in the financial services/Fintech industries A Must
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Strong interpersonal skills, people person
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
  • Willingness to travel extensively
  • Motivation, flexibility, proactiveness, ability to work independently and as a part of a team
  • B.Sc. Industrial Engineering or other relevant bachelors or Masters degree

Youll excel by:

  • Excellent communication skills -with customers and colleagues alike
  • Collaborating closely with colleagues across all company departments.
  • Can do approach.
  • Being resourceful and creative.

Youll love it because:

  • This is an incredibly impactful role in the organization.
  • You will have the opportunity to work in a successful, fast-moving, mission-driven company.
  • You will have autonomy and growth opportunities.
  • You will collaborate with other creative and enthusiastic team members.
  • Earnix has competitive benefits with an all-for-one mentality.

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