Customer Success Manager

2 months ago


Boston, United States Earnix Inc Full time

Earnix is a leading provider of advanced pricing and rating solutions tailored for the insurance and banking industry. Our software empowers actuaries and data scientists within financial companies to make data-driven decisions and optimize pricing strategies. With a commitment to innovation and a deep understanding of the market, Earnix is at the forefront of revolutionizing how financial companies approach pricing and rating.

We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in the US.

What you'll do:

  • Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers needs internally
  • Own shared responsibility for customer churn
  • Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)
  • Own responsibly on invoice payments, renewals, contractual changes
  • Collaborate with our sales team to achieve quotas while keeping our clients highly engaged
  • Identify up-sell opportunities and communicate them to the relevant business line owner
  • Facilitate and support up-sell processes
  • Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers
  • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Maintain all information of customer activity within the CRM platform

You'll do it using:

  • 4 + years of previous proven experience as a Customer Success Manager in a Global SaaS software organization
  • CSM Experience with Enterprise customers
  • Ability to work in a multicultural environment
  • Knowledge and experience working in the financial services/Fintech industries A Must
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Strong interpersonal skills, people person
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
  • Willingness to travel extensively
  • Motivation, flexibility, proactiveness, ability to work independently and as a part of a team
  • B.Sc. Industrial Engineering or other relevant bachelors or Masters degree

Youll excel by:

  • Excellent communication skills -with customers and colleagues alike
  • Collaborating closely with colleagues across all company departments.
  • Can do approach.
  • Being resourceful and creative.

Youll love it because:

  • This is an incredibly impactful role in the organization.
  • You will have the opportunity to work in a successful, fast-moving, mission-driven company.
  • You will have autonomy and growth opportunities.
  • You will collaborate with other creative and enthusiastic team members.
  • Earnix has competitive benefits with an all-for-one mentality.


  • Boston, United States LeanIX Jobs Full time

    LeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for IT and...


  • Boston, United States Mobile Aspects Full time

    Description: Manage a portfolio of Mobile Aspects customers. Review customer success/account management data on a daily basis to keep abreast of any high-priority items that need to be addressed. Ensure high levels of customer adoption and customer support to maximize the chances of customer renewals. Conduct periodic business reviews with...


  • Boston, United States Mobile Aspects, Inc. Full time

    Description: Manage a portfolio of Mobile Aspects customers. Review customer success/account management data on a daily basis to keep abreast of any high-priority items that need to be addressed. Ensure high levels of customer adoption and customer support to maximize the chances of customer renewals. Conduct periodic business reviews with...


  • Boston, United States IP Fabric Full time

    About IP Fabric Join a pioneering force in network automation! At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and...


  • Boston, United States Akoya Full time

    The Role: As Customer Success Manager for our data access network for consumer permissioned data, you’ll be responsible for growing our ecosystem that enables network participants around the world to use our platform to provide great experiences to their customers. You will work with sales, product, marketing, engineering and design teams on a remote...


  • Boston, United States LeanIX Full time

    SAP LeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company's suite of products. The Customer Success department is an integral team within SAP LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for...


  • Boston, United States Conduit Tech, Inc. Full time

    Job Description Residential HVAC drives 10% of all energy use, and Conduit Tech aims to make that energy significantly more efficient. We build innovative software for HVAC contractors to enable comfortable, efficient, and sustainable homes for every homeowner. We’re working with 400+ SMB and Enterprise HVAC companies, generating exciting product growth...


  • Boston, United States Akoya Full time

    The Role: As Customer Success Manager for our data access network for consumer permissioned data, you’ll be responsible for growing our ecosystem that enables network participants around the world to use our platform to provide great experiences to their customers. You will work with sales, product, marketing, engineering and design teams on a remote...


  • Boston, United States Motion Recruitment Partners LLC Full time

    Customer Success Manager Location: Boston, MA (Remote) About Us: This company is passionate about delivering innovative Software as a Service (SaaS) solutions that transform the way businesses operate. They build cutting-edge products that streamline operations, enhance productivity, and drive growth for companies of all sizes. They’re on a mission to...


  • Boston, United States Spiro Technologies, Inc. Full time

    We’re looking for a Customer Success Manager to join our growing team at Spiro. In this role, you will be responsible for strengthening and maintaining our customer relationships, helping with technical support, holding executive business reviews, and identifying business growth opportunities. The ideal candidate has some experience in Sales or Customer...


  • Boston, United States Pentera Security Ltd Full time

    Customer Success Manager - Spanish Speaker USA About The Position Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world’s best red teams. At Pentera, you’ll be at the...


  • Boston, United States Northern Light Group LLC Full time

    Northern Light is a leading provider of market and competitive intelligence (M&CI) platforms and curated intelligence content. Our solutions enable some of the world's most recognizable organizations to anticipate market dynamics, track industry trends, and stay ahead of the competition. From the C-suite to insights and intelligence teams, Northern Light...


  • Boston, United States Akoya Full time

    Meet the future Akoya is an API-based network backed by major financial institutions that creates a safer and more transparent way for people to safely send their personal financial data to third-party financial apps. If you are inspired and fascinated by innovative technology that solves complex, real-world problems, then join us as we transform how...


  • Boston, United States This is an IT support group Full time

    AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, and Ajax Health and we help...


  • Boston, United States Bynder Full time

    Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, we are the brand ally that unifies and...


  • Boston, United States BOARD International Full time

    At Board, we power financial and operational planning solutions for the world's best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. What's been key to...


  • Boston, United States Klaviyo Full time

    At Klaviyo, we value the unique backgrounds, experiences, and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the...


  • Boston, United States Pentera Security Ltd Full time

    Customer Success Manager - Spanish SpeakerUSAAbout The PositionJoin Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world’s best red teams. At Pentera, you’ll be at the...


  • Boston, United States Motion Recruitment Partners LLC Full time

    Customer Success ManagerLocation: Boston, MA (Remote)About Us:This company is passionate about delivering innovative Software as a Service (SaaS) solutions that transform the way businesses operate. They build cutting-edge products that streamline operations, enhance productivity, and drive growth for companies of all sizes. They’re on a mission to empower...


  • Boston, United States Talon.One Full time

    ABOUT THE ROLE:As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our...