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Customer Service Representative

4 months ago

Boca Raton, United States NSD NEWCO Full time
Description

Description
  • Description
Position: Impound Specialist

Report to: Network Supervisor Date: 4/26/19

Department: Network Location: Boca Raton, FL

Position Summary:Vendor Support Specialists are responsible to ensure that all support functions in regards to our provider networks are handled in a timely manner. The VSS is responsible for coordinating, developing, and maintaining all facets of damage related issues and administration. This position is also responsible to handle all supplement approvals, PO Issues, accounting related items to the network, as well as the Impound Retrieval for the Avis process. This position will be an integral, logistical, and administrative support role for the Network Support role and reports to the Supervisor.

TITLE OF POSITION: Vendor Support Specialist/Impound Specialist

Duties and Responsibilities:
  • Maintain accurate records of service provider files
  • Responsible for all inbound calls in the provider support line
  • Responsible for sending out provider mails (contracts, applications, updates and changes)
  • System Clean-up: Identifying service provider's removals for various reasons
  • Study and recommend process improvements to enhance performance of the team.
  • Assist in all group projects as they present themselves.
  • Manage daily responsibilities effectively and efficiently to successfully meet all deadlines.
  • Manage interaction with insurance carriers and get updated insurance information to meet compliance standards.
  • Be aware of Company Service policies with different clients and communicate to Service Provider's when necessary.
  • Maintain provider files in order to ensure accurate status on file.
  • Demonstrates highly refined customer service skill sets.
  • Excellent telephone, oral and written communication skills.
  • Organizational skills, attention to detail and the ability to manage time wisely.
  • Adheres to departmental phone schedule and ensures that all requests are handled in a timely manner
  • Ensure contracts, vendor information, damage administration, insurance updates and incoming calls are performed in a timely manner meeting compliance requirements.
  • Manage Impound calls for Avis through the provider portal
  • Approve and process all network supplements provided by our provider network
  • Assist in the review and processing, along with the investigation of all damage claims
  • Ensure COIs are updated along with W9 forms for all providers
  • Respond to the vendor support alerts through the system
  • Ensure accuracy of all service providers information is imputed with Tax ID
  • Assist with vendor-payable issues and research as needed
Education and Work Experience:
  • High School Diploma
  • Some College Preferred
  • Microsoft Office
  • Web based applications
Knowledge and Skills :

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
  • Must maintain highest level of Confidentiality at all times.
  • Ability to communicate effectively (verbal and written)
  • Excellent interpersonal skills
  • Proficient computer skills: must have working knowledge of Excel and Word,
  • Ability to multi-task, follow up, and meet deadlines
  • Strong attention to detail
  • Ability to identify discrepancies and take initiative to research variances and correct
  • Must be very proficient with inbound and outbound calls
  • Must have excellent analytic skills
  • Provide support to the Regional Field Managers and their regions
  • Present a professional and welcoming environment for internal and external customers
  • Understand and operate in accordance with Company Policy and Procedures at all times


Hours Required: 40 hours per week. Mon-Fri Some weekends some travel

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to talk or hear, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally required to stand; walk; climb stairs. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision and the ability to adjust focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The usual environment is in a business office with a noise level in the work environment that is usually moderate.

This job description reflects management's assignment of essential functions, and may be subject to change at any time due to reasonable accommodation or other reasons.