Account Manager

3 weeks ago

Charlotte, United States Jan Pro Charlotte Region Full time

Job Description for Business Account Manager

This exciting role is the perfect opportunity to join one of the fastest growing franchise brands in the world, ranked the #1 commercial cleaning franchise brand 14 years in a row by Entrepreneur Magazine.

ABOUT JAN-PRO Franchise Development

Jan-Pro of Charlotte is pleased to announce an opening in our growing Regional Office for a Business Account Manager. This is a dynamic position, using organization and management skills. Must have a desire to coach and provide business support to entrepreneurs develop their business in the commercial cleaning industry. As a Business Account Manager, you will play a crucial role in building and maintaining strong relationships with clients, ensuring their satisfaction and retention; understand clients' needs, communicate effectively, and ensure exceptional service. This role requires a combination of sales, customer service, and strategic thinking to maximize client success and company revenue.

Qualifications:

  • Quick response time
  • Proven customer service skills in a similar client-facing role
  • Self confidence
  • Technologically competent; Computers, Ipad, and Apps
  • Bilingual in English and Spanish

Key Responsibilities:

Client Relationship Management:

  • Build and nurture strong, long-lasting relationships with clients.
  • Understand clients' business goals and challenges to provide tailored solutions.
  • Serve as the main point of contact for clients, addressing their inquiries and concerns promptly.

Account Planning and Strategy:

  • Develop account plans to align with clients' objectives and company goals.
  • Identify upsell and cross-sell opportunities to maximize revenue from existing accounts.
  • Collaborate with internal teams to develop strategies that meet clients' evolving needs.

Sales and Revenue Generation:

  • Actively identify and pursue opportunities to increase revenue and meet sales targets.
  • Present and promote additional products or services to existing clients.
  • Negotiate contract terms and pricing agreements to ensure mutual satisfaction.

Communication and Coordination:

  • Facilitate clear communication between clients and internal teams.
  • Coordinate with various departments (e.g., sales, marketing, and support) to ensure client needs are met.
  • Provide regular updates and reports on account status and performance.

Problem Resolution:

  • Address and resolve client issues or concerns in a timely and effective manner.
  • Work collaboratively with internal teams to find solutions and prevent recurrence of issues.

Client Retention:

  • Implement retention strategies to ensure client satisfaction and loyalty.
  • Conduct regular check-ins with clients to assess their satisfaction and identify areas for improvement

Market Knowledge:

  • Stay informed about industry trends, competitors, and market conditions.
  • Use market insights to anticipate client needs and position the company as a valuable partner.

Additional Qualifications:

  • Manage multiple projects with strong attention to detail and effective time management skills.
  • Demonstrate excellent judgment, interpersonal, written, and verbal communication skills to achieve goals and objectives.
  • Thrive in a fast-paced environment.
  • Results-driven
  • A satisfactory criminal background and reference check, a valid drivers license, and an acceptable driving record.
  • Must be eligible to work in the U.S without sponsorship.

This is a non - exempt position.

Mon-Fri

Located in Charlotte NC

Compensation:

We offer a competitive salary + commission, company paid health and dental benefits, 401K with company match, PTO, company car, company credit card, mobile phone, iPad, and a laptop.

This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Jan-Pro Franchise Development - Charlotte reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.

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