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Quality Assurance Manager

4 months ago

Santa Clarita, United States Lennar Homes Full time

Overview

Welcome Home Build your career with Lennar:

As one of the nations largest builders, Lennar has built over one million new homes for families across America.

Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everythings Included in our homes, and Everyones Included on our team.

Our Everyones Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

Lennar's Core Values:

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.

Quality Assurance Manager

Summary

:

The Quality Assurance Manager is responsible for inspecting and evaluating the construction of Lennar homes to ensure compliance with quality standards, building codes, and scopes of work and specifications. They play a critical role in managing construction quality and ensuring the safety and satisfaction of Lennar Customers. The goal is an exceptional customer experience through a Zero Defect Home at New Home Celebration.

Responsibilities

Conduct thorough Quality Assurance inspections of entire home, focusing on materials, and workmanship.

Verify that construction adheres to approved plans, specifications, local building codes and scopes of work.

Identify and document defects, deviations, and non-compliance issues.

Complete Quality Assurance Acceptance as scheduled by Construction Management Team.

Conduct New Home Celebration and Acceptance as scheduled.

Collaborate with construction teams to resolve quality issues promptly.

Stay informed on quality from foundation to final finishes for scope changes, alignment of specifications and expectations of the customer.

Evaluate the work of trade partners and suppliers to ensure compliance with quality standards.

Maintain detailed records of inspection findings, including photographs and written reports as directed by the division leadership.

Prepare inspection reports for communication to contractors, and stakeholders as requested by VP Customer Experience.

Communicate effectively with community teams to convey inspection results, recommendations, and areas requiring improvement. Walk with CM to ensure clear communication of customer expectations.

Communicate with customers and other Lennar associates as needed to include giving updates, scheduling walks/orientations, obtaining sign offs and attend other meetings as necessary.

Participate in meetings to discuss quality-related matters and provide input on project progress.

Maintain a current working knowledge of all applicable building codes.

Stay informed on Manufacturers specifications and best practice for installation for products selected in the home.

Provide guidance and needed training recommendations to VP of CE to improve quality standards and best practices.

Collaborate with project teams to develop solutions to quality-related challenges and ensure project progress is not compromised.

Perform all other duties as assigned.

Qualifications

Three (3) years minimum of experience in new home construction and/or customer care preferred

High school diploma or GED required; Associate's or Bachelor's degree in a relevant field is a plus

Valid Motor Vehicle License required

Relevant certification in construction codes is preferred as well as strong plan reading ability

Previous experience in construction quality inspection or a related role is advantageous

Strong knowledge of construction materials, methods, and building codes

Attention to detail and excellent observational skills

Effective communication and interpersonal skills

Proficient in using inspection tools and equipment

Ability to work independently and in a team environment

Physical fitness and willingness to work in outdoor and construction site environments

Familiarity with construction management software (BuildPro & Sales Force) is a plus

Physical Requirements: Requires the ability to work in excess of eight hours per day in the confined quarters of an office and/or the field environment. Also requires the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry items up to 50 pounds. Must be able to see, speak and hear. Finger dexterity required to operate a computer keyboard, calculator, iPad and iPhone. Must be able to work in an outdoor construction environment under all weather conditions around hazardous chemicals, dust and dirt. Office work requires sitting at a computer monitor for extended periods of time, completing paperwork, and meeting with vendors and contractors and to receive/return phone messages. Standing is required for filing and copying. Limited travel may be required.

FLSA Status: Exempt

Life at Lennar:

Lennar recognizes our associates are the heart of the companys success. Learn new skills, build your path, and become an integral part of the Lennar Family.

Lennar associates will be eligible for many benefits in accordance with Lennars policies and applicable plan terms, including:

Health Insurance - Medical, Dental & Vision

Vacation

up to 3 weeks of vacation per year upon hire

Holidays, Sick Leave, & Personal Days

401(k) Savings Plan with company match

Paid Maternity & Bonding Leave

New Hire Referral Bonus Program

Home Purchase Discount for Associates

Associate Assistance Plan

Everyones Included Day

Student Debt Repayment Program

This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

General Overview of Compensation:

The *median base compensation for this position is estimated to be $66,560/annual, subject to adjustment based on business-related factors including employee qualifications, geographic location, and operational considerations.

Note: *The median amount may be greater or less than the average salary.

This position may be eligible for performance-based bonuses as determined in the Companys sole discretion.

This position will be eligible for the described benefits listed in the above section.

This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

#LI-CC1

#CB

The *median base compensation for this position is subject to adjustment based on business-related factors including employee qualifications, geographic location, and operational considerations.

Note: *The median amount may be greater or less than the average salary. This position may be eligible for performance-based bonuses as determined in the Companys sole discretion. This position will be eligible for the described benefits listed in the above section. This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Type

Regular Full-Time #J-18808-Ljbffr