Quality Assurance Manager

1 month ago

Santa Clarita, California, United States Lennar Homes Full time

It's fun to work in a company where people truly BELIEVE in what they are doing

We're committed to bringing passion and customer focus to the business.

Welcome Home Build your career with Lennar:

As one of the nation's largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything's Included in our homes, and Everyone's Included on our team. Our Everyone's Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

Lennar's Core Values:

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.

Quality Assurance Manager Summary:

The Quality Assurance Manager is responsible for inspecting and evaluating the construction of Lennar homes to ensure compliance with quality standards, building codes, and scopes of work and specifications. They play a critical role in managing construction quality and ensuring the safety and satisfaction of Lennar Customers. The goal is an exceptional customer experience through a Zero Defect Home at New Home Celebration.

Responsibilities:Conduct thorough Quality Assurance inspections of entire home, focusing on materials, and workmanship. Verify that construction adheres to approved plans, specifications, local building codes and scopes of work. Identify and document defects, deviations, and non-compliance issues. Complete Quality Assurance Acceptance as scheduled by Construction Management Team. Conduct New Home Celebration and Acceptance as scheduled. Collaborate with construction teams to resolve quality issues promptly. Audit QC inspections at various stages of construction, from foundation to final finishes. Evaluate the work of trade partners and suppliers to ensure compliance with quality standards. Maintain detailed records of inspection findings, including photographs and written reports as directed by the division leadership. Prepare inspection reports for communication to contractors, and stakeholders as requested by division leadership. Communicate effectively with community teams to convey inspection results, recommendations, and areas requiring improvement. Walk with CM to ensure clear communication of customer expectations. Communicate with customers and other Lennar associates as needed to include giving updates, scheduling walks/orientations, obtaining sign offs and attend other meetings as necessary. Participate in meetings to discuss quality-related matters and provide input on project progress. Maintain a current working knowledge of all applicable building codes. Stay informed on Manufacturers specifications and best practice for installation for products selected in the home. Provide guidance and needed training recommendations to VP of CE to improve quality standards and best practices. Collaborate with project teams to develop solutions to quality-related challenges and ensure project progress is not compromised. Perform all other duties as assigned. Qualifications:Three (3) years minimum of experience in new home construction and/or customer care preferredHigh school diploma or GED required; Associate's or Bachelor's degree in a relevant field is a plusValid Motor Vehicle License requiredRelevant certification in construction codes is preferred as well as strong plan reading abilityPrevious experience in construction quality inspection or a related role is advantageousStrong knowledge of construction materials, methods, and building codesAttention to detail and excellent observational skillsEffective communication and interpersonal skillsProficient in using inspection tools and equipmentAbility to work independently and in a team environmentPhysical fitness and willingness to work in outdoor and construction site environmentsFamiliarity with construction management software (BuildPro & Sales Force) is a plusPhysical Requirements: Requires the ability to work in excess of eight hours per day in the confined quarters of an office and/or the field environment. Also requires the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry items up to 50 pounds. Must be able to see, speak and hear. Finger dexterity required to operate a computer keyboard, calculator, iPad and iPhone. Must be able to work in an outdoor construction environment under all weather conditions around hazardous chemicals, dust and dirt. Office work requires sitting at a computer monitor for extended periods of time, completing paperwork, and meeting with vendors and contractors and to receive/return phone messages. Standing is required for filing and copying. Limited travel may be required. FLSA Status: Exempt Life at Lennar: Lennar recognizes our associates are the heart of the company's success. Learn new skills, build your path, and become an integral part of the Lennar Family. Lennar associates will be eligible for many benefits in accordance with Lennar's policies and applicable plan terms, including: Health Insurance - Medical, Dental & VisionVacation - up to 3 weeks of vacation per year upon hireHolidays, Sick Leave, & Personal Days401(k) Savings Plan with company match Paid Maternity & Bonding LeaveNew Hire Referral Bonus ProgramHome Purchase Discount for Associates Associate Assistance PlanEveryone's Included DayStudent Debt Repayment Program #LI-CC1 This information is intended to be a general overview and may be modified by the company due to factors affecting the business.

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