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Supervisor-1
2 months ago
Detailed Description
This designated role is the first-tier level of the supervisor position. This individual has been with Netsync for 1.5-3 years and has mastered the roles/responsibilities of what it takes to be a field technician. This Supervisor I position will allow the candidates to be more involved with the PMO, Engineering, and Management departments while being able to implement a team of techs to successfully deploy customer assets. This individual will have mastered the Netsync delivery process and will ensure the following responsibilities are being met. The supervisor I position will be responsible for ensuring all ENG I-III are meeting Netsync standards while reviewing candidates quarterly. The supervisor I will always review their ENG III but ultimately work with other Supervisor I-III to review the pool of ENG-I-II that they worked with the most during Q1-Q4.
Roles and Responsibilities
Implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Area Supervisors
Be a team player with the ability to work with peers implementing Collaboration solutions for enterprise sized clients
Provide Tier 1 support for network and Collaboration infrastructures.
Demonstrate continued growth and independence when working with clients and teammates
Support network standards, processes and security at client sites.
Maintain a professional demeanor when dealing with client; work jointly through technicians or leadership.
Participate in project meetings and design discussions.
Communicate issues with team leads/supervisors
Be able to approve/deny teams time cards and expenses
Work in a fast-paced environment while maintaining a clean work environment.
Participate in the delivery of project supplies.
Fluent in project documentation; pre/post/client etc.
Communicate project status and weekly activities to internal managerial staff
Train new hires on expectations and standardizations.
Lead small-medium sized deployments.
Approve technician documentation and review
Assist lead technician on-site to help sustain best practices on-site.
Understands all internal processes.
Conduct customer site walks for enterprise customers
Be involved in all IKO/EKO meeting and be able to conduct all SAVANT duties pertinent to their projects
Additional Duties
Ability to receive instruction and perform tasks in a timely manner from Manager
Extensive knowledge of all tools and how to properly use them in client environments
Ability to help create client schedules and meet those deadlines
Skills to create and deliver presentations.
Be able to review team members and provide constructive criticism across all QPR categories
Ability to act as a coach and mentor others
Time management skills, ability to execute subtasks in the project.
Strong ability to accommodate different personality types
Strong ability to make consistent good decisions based on the situation
Client-service oriented
Understand all internal HR processes
Ability to travel more than 50%
Skills and Experience
Mid-level knowledge of core technology services
Be able to build off team strengths and weaknesses
Must be able to document issues and be able to
Mid-level knowledge of Layer 1-3 products; ability to configure and install them based on complex requirements
Mid-level knowledge of network protocols and network design theory
Strong interpersonal skills
Excellent documentation skills
Requires clear level thinking and the ability to react to situations accordingly
1-2+ years hands-on, technology related experience or equivalent education.
Minimum Qualifications/Technical and Educational Requirements
Proven work experience dealing with client accounts, Basic hardware configurations, troubleshooting, and mid-level understanding of networking topologies and the OSI model
High school diploma or higher
Ability to utilize downtime to work towards career aligned certifications
Ability to grow and flourish in an ever changing corporate environment
Training/Certifications
$2500 annual training budget as part of the Supervisor I role.
Certifications to include:
CompTIA Project+
ITIL Foundation Ver. 4
CAPM
PMI-ACP
DASM
DASSSM
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