Overnight Front Desk Supervisor
2 days ago
Why The Global Ambassador
- Competitive rates
- Benefits available when you work 25 hours per week-including medical, dental, vision and more
- Paid time off
- Be a part of a luxury property recognized for its exceptional service and unique guest experiences.
- Work with a dedicated team committed to redefining hospitality in Phoenix.
- Opportunities for career growth within an expanding, forward-thinking hospitality brand.
Hospitality refined for a global mindset.
The Global Ambassador is the newest addition to Author & Edit, a growing collection of hospitality experiences by restaurant innovator, Sam Fox. You can now be a part of The Global Ambassador, a 141-room hotel, complete with five uniquely inspired dining experiences, an exclusive member's club, and a bespoke fitness and wellness center. From the relaxed cafe and bistro and signature dining experience to the luxurious spa level, our guests, locals and members will be treated to a genuine and unrivaled collection of experiences. Join us in the journey of redefining luxury hospitality at a timeless destination.
What You'll Do
- Perform accurate and timely end-of-day financial reconciliation, ensuring all guest accounts are balanced and aligned with hotel records
- Verify and post guest charges, payments, and adjustments with meticulous precision
- Handle guest inquiries related to billing, charges, folio details, providing clear explanations and exceptional guest services
- Generate and distribute relevant financial and operational reports to various departments including hotel management
- Conduct comprehensive audits of daily transactions, identifying and resolving any discrepancies, errors or potential issues
- Assist the Front Desk with check ins, check outs, and guest requests during the overnight hours
- Monitor and control access to the hotel during the night, ensuring guest and property security
- Handle any emergencies or unexpected situations that arise during the overnight shift, including coordinating with security and emergency services if needed.
- Maintain a polished and professional appearance in adherence to our luxury brand standards
- At least 3+ years of experience as a Night Audit within luxury hospitality environment is preferred
- Experience with Opera PMS is preferred
- Strong numerical and analytical skills with a keen attention to detail
- Ability to work independently and efficiently during night shifts
- Knowledge of accounting principles and procedures is preferred
- Proficiency with property management systems
- Exceptional organization and communication skills
- Highly detail-oriented and customer service focused
- Ability to multitask and work under pressure
- Professional phone manner and teamwork mentality
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.
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