Overnight Front Desk Supervisor

2 days ago


Phoenix, United States The Global Ambassador Hotel Full time
+$1 shift premium (11pm-7am)

Why The Global Ambassador

  • Competitive rates
  • Benefits available when you work 25 hours per week-including medical, dental, vision and more
  • Paid time off
  • Be a part of a luxury property recognized for its exceptional service and unique guest experiences.
  • Work with a dedicated team committed to redefining hospitality in Phoenix.
  • Opportunities for career growth within an expanding, forward-thinking hospitality brand.
Who We Are

Hospitality refined for a global mindset.

The Global Ambassador is the newest addition to Author & Edit, a growing collection of hospitality experiences by restaurant innovator, Sam Fox. You can now be a part of The Global Ambassador, a 141-room hotel, complete with five uniquely inspired dining experiences, an exclusive member's club, and a bespoke fitness and wellness center. From the relaxed cafe and bistro and signature dining experience to the luxurious spa level, our guests, locals and members will be treated to a genuine and unrivaled collection of experiences. Join us in the journey of redefining luxury hospitality at a timeless destination.

What You'll Do
  • Perform accurate and timely end-of-day financial reconciliation, ensuring all guest accounts are balanced and aligned with hotel records
  • Verify and post guest charges, payments, and adjustments with meticulous precision
  • Handle guest inquiries related to billing, charges, folio details, providing clear explanations and exceptional guest services
  • Generate and distribute relevant financial and operational reports to various departments including hotel management
  • Conduct comprehensive audits of daily transactions, identifying and resolving any discrepancies, errors or potential issues
  • Assist the Front Desk with check ins, check outs, and guest requests during the overnight hours
  • Monitor and control access to the hotel during the night, ensuring guest and property security
  • Handle any emergencies or unexpected situations that arise during the overnight shift, including coordinating with security and emergency services if needed.
  • Maintain a polished and professional appearance in adherence to our luxury brand standards
Qualifications
  • At least 3+ years of experience as a Night Audit within luxury hospitality environment is preferred
  • Experience with Opera PMS is preferred
  • Strong numerical and analytical skills with a keen attention to detail
  • Ability to work independently and efficiently during night shifts
  • Knowledge of accounting principles and procedures is preferred
  • Proficiency with property management systems
  • Exceptional organization and communication skills
  • Highly detail-oriented and customer service focused
  • Ability to multitask and work under pressure
  • Professional phone manner and teamwork mentality


The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.

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