Front Desk Supervisor

3 months ago


Phoenix, United States Marriott Phoenix Airport Full time $20
Job Details: 
  • Customer Satisfaction (Guest Feedback, Social Media Review).
  • Financial Performance (Up selling, Room Revenue, Operation Auditing).
  • Showing Initiative, Problem Solving, Staff Training, Team Leading.
  • Manages and motivates the Front Office team in order to provide a high standard of service for customers.
  • Welcomes guests and fosters customer loyalty through his/her friendly manner.
  • Develops high quality relationships with guests throughout their stay.
  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
  • Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
  • Provide high level of customer service and maintain a high profile in the day to day front office operations.
  • Ensure that personalized service is offered to each and every guest.
  • Ensures that the pricing policy and internal audit procedures are duly applied.
  • Supervises the management of debtors, group and individual guest invoicing and cash operations.
  • Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
  • Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
  • Prepare Room revenue and occupancy forecast take action on rate strategies.
  • Is involved in recruitment of new team members for front office.
  • Integrates and trains employees, providing support for skills development.
  • Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
  • Ensures that the workplace remains clean and tidy
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
  • Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR
  • Have a good knowledge of all systems and standard operating procedures of front office.
  • Ensures that guest documentation and information is available and up-to-date.
  • Knowledge of Marsha, Marriott PMS a plus.
  • Qualified candidates should possess at least 2 years full service hotel Guest Service Supervisory and Night Audit experience with an emphasis on guest service satisfaction and excellent communication skills. 
  • Previous Marriott Experience a plus but not required.

EDUCATION:
  • Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. 
  • Computer Knowledge and experience in MS office programs.

  • Front Desk Supervisor

    1 month ago


    Phoenix, United States Arbor Lodging Management Full time

    ** Front Desk Supervisor** **Job Category****:** Front Desk **Requisition Number****:** FRONT001733 Showing 1 location **Job Details** **Description** **Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott,...

  • Front Desk Supervisor

    1 month ago


    Phoenix, United States The Camby, Autograph Collection Full time

    Property Description: The Camby, Autograph Collection is a boutique luxury hotel located in the heart of Phoenix, Arizona, offering a distinctive and vibrant work environment for those seeking an exciting career in hospitality. As a job applicant, joining the team at The Camby means being part of a unique property known for its upscale design, exceptional...

  • Front Desk Supervisor

    2 months ago


    Phoenix, United States Marc & Rose Hospitality Full time

    Summary of Position: The Front Desk Supervisor is leadership role for the Front Office department that focuses on the customer service, administrative tasks, and team performance of the Guest Service Agent position. Essential Functions : Must be able to perform all duties associated with the Guest Service Agent position. Supervise Guest Service Agents to...

  • Front Desk Supervisor

    3 months ago


    Phoenix, Arizona, United States Arizona Grand Resort & Spa Full time

    Summary of Position:The Front Desk Supervisor is leadership role for the Front Office department that focuses on the customer service, administrative tasks, and team performance of the Guest Service Agent position.Essential Functions:Must be able to perform all duties associated with the Guest Service Agent position.Supervise Guest Service Agents to ensure...

  • Front Desk Supervisor

    3 months ago


    Phoenix, United States Arizona Grand Resort & Spa Full time

    Summary of Position:The Front Desk Supervisor is leadership role for the Front Office department that focuses on the customer service, administrative tasks, and team performance of the Guest Service Agent position.Essential Functions: Must be able to perform all duties associated with the Guest Service Agent position. Supervise Guest Service Agents to ensure...

  • Supervisor, Front Desk

    2 months ago


    Phoenix, United States Platinum Dermatology Partners Full time

    Job DetailsJob Location CDPS Tatum - Phoenix, AZ Position Type Full Time DescriptionPosition Description Date completed 10/01/2019 Work Location: Title: Front Office Supervisor Supervisor: Practice Manager Exempt Status Y N Position Status FT PT IC* Company Conformance Statements In the performance of their respective tasks and duties all employees...

  • Front Desk Agent

    3 weeks ago


    Phoenix, Arizona, United States Embassy Suites by Hilton Phoenix Scottsdale Full time

    $16.00 base pay PLUS incentive pay We are looking for an evening Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hilton trained with OnQ experience is a plusHotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and...

  • Front Desk Agent

    3 weeks ago


    Phoenix, United States Westmont Group Full time

    Job DescriptionJob Description* $16.00 base pay PLUS incentive pay! We are looking for an evening Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hilton trained with OnQ experience is a plus!Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing...

  • Front Desk Agent

    2 weeks ago


    Phoenix, United States Embassy Suites by Hilton Phoenix Scottsdale Full time

    * $16.00 base pay PLUS incentive pay!  We are looking for an evening Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hilton trained with OnQ experience is a plus! Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms,...


  • Phoenix, United States Hotel Resource Full time

    **Other** **Front Desk Supervisor pays $17/hr-$20/hr** Front Desk Supervisor pays $17/hr-$20/hr Benchmark Rise Uptown Hotel Phoenix AZ **Front Desk Supervisor pays $17/hr-$20/hr** **Company:** Benchmark Rise Uptown Hotel **Location:** US **Category:** Other **Degrees Required:** Not Specified **Employment Type:** Full-Time **Manages Others:** No ...


  • Phoenix, United States Crestview Management, LLC Full time

    Hotel Front Office Supervisor Job Description The Hotel Front Office Supervisor is responsible for overseeing the daily operations of the front desk and ensuring that guests receive exceptional customer service. This position requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment. Responsibilities: ...


  • Phoenix, United States Optima Medical Full time

    Job DescriptionJob DescriptionAbout Optima MedicalOptima Medical is an Arizona-based medical group consisting of several locations and 90 medical providers, who care for more than 120,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities “Live Better, Live Longer” through personalized healthcare,...

  • Front Desk Fitness

    3 months ago


    Phoenix, United States ClubCorp Full time

    Front Desk Fitness in Phoenix, AZ at Anthem Golf Country Club **Location:** **Job Description** Front Desk Attendant The Front Desk Attendant is responsible for creating the first and last impressions of the club experience for the Members by providing all Warm Welcomes, Magic Moments and Fond Farewells. *Reports directly to the Fitness Director.* Day to...

  • Front Desk Agent

    2 months ago


    Phoenix, United States CSM Corporation Full time

    The Front Desk Agent is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations at the beautiful Hilton Garden Inn in downtown Phoenix. Click here to see a video of the hotel. Come to w Front Desk, Agent, Hotel, Property Management

  • Front Desk Agent

    3 months ago


    Phoenix, United States linkpostdirectory.com Full time

    * * Front Desk Agent ** **Front Desk Agent**** * Free * Published date: February 15, 2022 + South Carolina, United States The PeopleReady located at Myrtle Beach, South Carolina, 29577 is currently hiring a Front Desk Agent Job Description Looking for a Hotel Front Desk Agent to serve as hotel guests first point of contact and manage all aspects of...


  • Phoenix, United States Turning Point Action Full time

    Turning Point Action is a 501(c)(4) organization founded in 2019 by Charlie Kirk. The organization's mission is to embolden the conservative base through grassroots activism and provide voters with the necessary resources to elect true conservative leaders. Turning Point Action has emerged as the country's leading grassroots organization, giving individuals...

  • Front Desk Clerk

    6 days ago


    Phoenix, United States Equity LifeStyle Properties Inc Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Front Desk Clerk in Mesa, Arizona. With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is...


  • Phoenix, United States Smith Chason College Full time

    JOB TITLE: Front Desk Coordinator STATUS: Non-Exempt/Hourly Full Time and Part Time TYPE: On-Campus Position / Not Eligible for Remote Work REPORTS TO: Office Manager / Campus Director PURPOSE The Front Desk Coordinator is responsible for providing outstanding customer service to all potential and current students and guests by creating a warm and...


  • Phoenix, United States Smith Chason College Full time

    Job DescriptionJob DescriptionDescription:JOB TITLE: Front Desk CoordinatorSTATUS: Non-Exempt/Hourly Full Time and Part TimeTYPE: On-Campus Position / Not Eligible for Remote Work REPORTS TO: Office Manager / Campus Director PURPOSEThe Front Desk Coordinator is responsible for providing outstanding customer service to all potential and current students and...

  • Front Desk Agent

    2 months ago


    Phoenix, United States Hotel Resource Full time

    **Other** **Front Desk Agent** Front Desk Agent Benchmark Rise Uptown Hotel Phoenix AZ **Front Desk Agent** **Company:** Benchmark Rise Uptown Hotel **Location:** US **Category:** Other **Degrees Required:** Not Specified **Employment Type:** Full-Time **Manages Others:** No **Requirements:** **Come be a part of something bigger!** More than 10,000...