Front Desk Supervisor

4 months ago

Phoenix, United States Platinum Dermatology Partners Full time
Job Details

Job Location
Skin Science - Phoenix, AZ

Position Type
Full Time

Description

Position Description

Company Conformance Statements

In the performance of their respective tasks and duties, all employees are expected to conform to the following:
  • Perform quality work within deadlines with or without direct supervision.
  • Interact professionally with other employees, customers, and suppliers.
  • Work effectively as a team contributor on all assignments.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position purpose Company Conformance Statements

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

Responsibilities/Duties/Functions/Tasks:
  • Must be able to train new hires when available on the following skill sets:
    • Check-In
    • Check Out
    • Chart Prep
    • Batching/Balancing/Deposits
  • Responsible for copayment, patient balances, coinsurance, and deductibles are collected on every patient.
  • Ensure our front desk team greets all patients and delivers excellent patient care.
  • Be the liaison for patient complaints and work alongside the manager.
  • Responsible for making sure all appointment reminder calls have been confirmed.
  • Responsible for making sure team members are prepping schedules 1 week in advance.
  • Must be able to be the superuser and assist with coverage and training as needed.
  • Assist when needed for inventory count.
  • Assist when needed in ordering supplies and ensuring the front desk has the necessary supplies.
  • Assist the Practice Manager as needed for any projects or initiatives.
  • Assist in developing training tools for front office staff.
  • Must be able to track metrics for the front office that include no-shows, recalls, and cancellations and make sure patients are being reactivated.
  • Responsible for scheduling or rescheduling patients due to provider schedule changes for the location assigned.
  • Assist the Practice Manager with making sure the alarm is set or disarmed before the start and/or end of day shifts.
  • Making sure teams are printing next-day schedules and identifying any patients that need to reschedule due to providers taking time off or changes to provider schedules.
  • Making sure all voicemail messages are cleared up and assigning team members goals for completing calls.
  • Set schedules for front staff and communicate with the manager on scheduling staff needs.
  • Create a culture of patient excellence and delivering customer service.
  • Assist in proper communication between the practice manager, provider, and back-office staff.
  • Help identify areas of development and coaching with staff and communicate with the Practice Manager.
Qualifications

Qualifications

Education: High School Diploma.

Experience: Minimum two years experience in a doctor's office. Prior dermatology experience is preferred. Some supervisory experience is preferred.

Other Requirements: None

Performance Requirements:
  • Quality written and verbal communication skills.
  • Professional in appearance and mannerisms.
  • Knowledgeable of medical dermatology terms/CPT, ICD-10.
  • Able to demonstrate compassion and caring in dealing with others, patients, and coworkers alike.
  • Able to prioritize tasks, understand the providers' instructions, and know when to seek information or advice.


Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, postal machines, etc.

Work Environment: The position is in a well-lighted medical office environment. Occasional evening and weekend work.

Physical Requirements: Work requires hand dexterity for office machine operation, stooping and bending to files and supplies, mobility to complete errands, or sitting for extended periods. Occasionally lifting files or paper weighing up to 20 pounds. Occasionally work environment may be very stressful. May view computer screens for long periods. Occasional evening or weekend work may be required.

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