Customer Service Specialist

2 weeks ago

Claysburg, United States NPC Inc Full time

NPC has an exciting opportunity for a full-time Customer Service Specialist to join the Customer Service Team and support our continued growth If you have great attention to detail, excel at relationship building, and looking for a competitive wage with a great company, keep reading

ABOUT

At NPC, it's more than just a job. Each one of us is an essential member of the NPC Family. You won't just work here, you'll learn, you'll forge your own path, and you'll grow. The best part? We'll do it together

We offer an extensive benefits package including competitive health insurance, abundant growth opportunities, tuition reimbursement, disability insurance, paid holidays, vacation/paid personal time, 401K match, discretionary bonus, access to our own private 9-hole golf course, and so much more

As a Customer Service Specialist, you will be the primary liaison between NPC customers and the final delivery components of a job or project. You will have the responsibility of defining the needs and wants of a customer and turning it into NPC operational terms. To do this, you will establish and maintain strong business relationships with customers on behalf of NPC and fully understand their requirements, needs, and desires. You will be initiating production process documents, tracking, and routinely communicating job status to internal and external customers.

Also, you will have the opportunity to continuously evaluate and identify opportunities to drive process improvements that result in added value or a positive outcome for the customer. Handling confidential data with sensitivity to protect the integrity of the customer and NPC will be required.

SCHEDULE

This is a full-time, hourly/non-exempt position. The primary schedule will include Monday through Friday, standard daytime hours. However, there will be a need for occasional overtime and weekend work to meet the needs of our customers.

JOB REQUIREMENTS

The general requirements to be considered for a Customer Service Specialist opportunity are:

  • Bachelor's degree and demonstrated 1-3 years of successful customer service, sales, and/or business experience, or equivalent combination of education and experience.
  • Exhibit a strong work ethic and team player mentality.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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