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Sds Customer Service Representative
4 months ago
**SDS Customer Service Representative**:
- 21487
- 242 Sheetz Way
- CLAYSBURG, Pennsylvania
- Full-Time
**Job Description**:
**OVERVIEW**
Handle store-related issues and directs store customers to the appropriate individual within the supply chain for resolution.
**RESPONSIBILITIES (other duties may be assigned)**
- Resolve store customer issues relating to deliveries, delivery times/schedules, pricing, invoices, and credits.
- Direct store customer questions, requests or concerns to the appropriate individuals within the supply chain for resolution.
- Follow up on all store customer related issues to ensure store customer satisfaction.
- Allocation (Force Shipments) / Data Entry
- Act as a liaison between all SDS departments.
- Enter data accurately.
**QUALIFICATIONS**
(Equivalent combinations of education, licenses, certifications and/or experience may be considered)
Education
- High School degree / GED required
- Technical / Trade training / Sheetz training preferred
Experience
- 2 years customer service experience required
Licenses/Certifications
- None required
Tools & Equipment
- General Office Equipment
***
***
ABOUT SHEETZ:
- Since 1952, Sheetz, Inc. has served up top-tier convenience and customer service to its communities at the intersection of food and convenience. The family-owned company continues to experience limitless growth resulting in over 675 locations in Pennsylvania, Ohio, Virginia, West Virginia, Maryland and North Carolina (Michigan coming soon).
- Our mission at Sheetz has been to meet every need of a customers on-the-go, from gas to snacks and everything in between. Of course, things have changed over the course of over 70 years. We like it that way, because we understand that innovation is the key to good business. Life is faster and busier, and customers expect us to be there when they need us most. One thing that always will remain the same is our commitment to Total Customer Focus, valuing and embracing our employees at a high-level, and supporting the communities in which we operate.
