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IT Analyst, Network Service Delivery

3 months ago

Plano, United States Toyota Motor Sales, U.S.A., Inc. Full time
Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who We're Looking For

Toyota's OneTech organization is looking for a passionate and highly motivated IT Analyst, Network Service Delivery within the Digital Platform Engineering department.

The primary responsibility of this role is to engage and partner with Network Engineering, Network Operations and other Platform teams in the management of Network Service Experience. The ideal candidate will be an enthusiastic self-starter and be a team-oriented individual who builds strong relationships across TMNA OneTech and business stakeholders, including key technology vendors and service providers, with strong collaboration, and communication skills.

Reporting to the Sr. Manager of Connectivity Engineering, the person in this role will support the Digital Platform Engineering department's objective to develop and maintain an industry leading end-user experience related to Network Platform solutions.

What You'll Be Doing
  • Network Service Vision Definition - Acquires deep business knowledge to become a subject matter expert (SME). Crafts strategy, roadmaps, process flows, and metrics to enhance and maintain Network Service Operations.
  • Operational Excellence for Network Platforms - Takes responsibility and ownership, aligning resources, managing escalations, and ensuring effective communication to resolve Network-related incidents. Monitors Network Operational metrics, pinpoints critical concerns, and implements corrective action plans.
  • Cross-functional Communication - Engages in active collaboration with Product Owners across Network Engineering, Network Operations, Site Services, Cybersecurity, and other key stakeholders. This ensures high-quality Network deployments transition smoothly to operations, with robust change management, incident management, and network vulnerability management processes. Partners with Product Owners to drive Kaizen initiatives, enhancing customer satisfaction through the continuous delivery of Network services.
  • Service Level Assurance - Fosters and maintains strategic partnerships with contracted vendors and service providers. Evaluates performance metrics against SLAs and spearheads initiatives for service improvement to rectify any shortcomings.
What You Bring
  • A Bachelor's degree in Computer Science, Management Information Systems, Business Administration, or a related field, or equivalent professional experience.
  • Experience in Agile or Predictive project management methodologies, frameworks, and tools.
  • Demonstrated success in implementing and maintaining Service Delivery and Support processes, including Incident Management, Change Management, and Lifecycle Management.
  • Exceptional written and verbal communication abilities, capable of creating and presenting concepts and recommendations to management.
  • A deep understanding of customer needs aligned with business strategy.
  • The skill to cultivate productive working relationships with both technical and non-technical stakeholders.
  • Competence in identifying and addressing issues promptly, with efficient resolution or escalation.
  • Recognized expertise in a specific field of study or knowledge, with substantial industry and departmental insight.
  • Technical proficiency in Microsoft Office, Lucid, ServiceNow, or comparable platforms is essential.
Added Bonus If You Have
  • ITIL v3 or v4 certification.
  • Experience using CMDB
  • Agile product owner certification (CSPO/PSPO) or Project Management certification (PMP)
  • Experience with reporting and analytics tools (eg. PowerBI, ServiceNow)
  • Experience supporting Network Operations.
What we'll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
  • A work environment built on teamwork, flexibility and respect
  • Professional growth and development programs to help advance your career, as well as tuition reimbursement
  • Team Member Vehicle Purchase Discount
  • Toyota Team Member Lease Vehicle Program (if applicable)
  • Comprehensive health care and wellness plans for your entire family
  • Flextime and virtual work options (if applicable)
  • Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
  • Paid holidays and paid time off
  • Referral services related to prenatal services, adoption, child care, schools and more
  • Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)


Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.