We have other current jobs related to this field that you can find below

  • Front Desk Agent 13.50hr

    3 weeks ago

    Houston, United States Aimbridge Hospitality Full time

    Full-time, $13.50/hr, Weekend availability required. Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primar Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Hotel Front Desk Agent

    1 month ago

    Houston, United States Sheraton Houston Airport Full time

    Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...

  • Hotel Front Desk Agent

    4 weeks ago

    Houston, United States Holiday Inn Houston near Sugarland Full time

    Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...

  • Front Desk Agent Westin

    3 months ago

    Houston, United States The Westin Full time

    Overview: Front Desk Agent A Front Desk Agent is responsible for welcoming and providing friendly service to guests. Responsibilities: Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees Register arriving guests by completing appropriate paperwork and obtaining...

  • Hotel Front Desk Agent

    4 weeks ago

    Houston, United States Holiday Inn Houston near Sugarland Full time

    Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested...

  • Hotel Front Desk Agent

    1 month ago

    Houston, United States Sheraton Houston Airport Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Front Desk Agent

    2 months ago

    Houston, United States Le Meridien Houston Downtown Full time

    Property Description: Le Meridien Houston Downtown presents an exciting opportunity for job applicants seeking a dynamic and upscale hospitality career. Located in the heart of downtown Houston, our luxury hotel offers a unique blend of contemporary design, exceptional amenities, and renowned guest service. As a team member, you will have the chance to work...

  • Hotel Front Desk Agent

    3 months ago

    Houston, United States Blackstone Talent Full time

    Our Hotel Client in the Houston Medical Center is seeking a friendly and reliable Hotel Front Desk Agent to join their team. This is an excellent opportunity for someone who enjoys interacting with people and thrives in a customer service role. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they have a memorable and...

  • Hotel Front Desk Agent

    1 month ago

    Houston, United States Houston Marriott Westchase Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Agent

    3 months ago

    Houston, United States The Westin Houston Downtown Full time

    The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Qualification StandardsEducation & Experience: College course work in related field helpful. Experience in a hotel or related field preferred. High...

  • Front Office Agent

    3 weeks ago

    Houston, United States Pyramid Global Hospitality Full time

    We are looking for highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a s Office Agent, Agent, Office, Hospitality, Hotel, Business Services

  • Front Desk Agent | Night Auditor

    4 weeks ago

    Houston, United States Marriott Hotels & Resorts Full time

    Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and dispu Night Auditor, Front Desk, Agent, Auditor, Night, Bell Staff, Accounting, Hotel

  • Front Desk Agent FullTimePartTime

    4 days ago

    Houston, United States Hampton Inn Homewood Suites Houston Downtown Full time

    Job Description Job Title: Front Desk Clerk/Guest Service Agent Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc. in a professional and hospitable manner. Essential...

  • Front Desk Agent

    3 months ago

    Houston, Texas, United States The Westin Houston Downtown Full time

    The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Qualification StandardsEducation & Experience:College course work in related field helpful.Experience in a hotel or related field preferred.High School...

  • Front Desk Representative

    2 days ago

    Houston, Texas, United States Hampton Inn Homewood Suites Houston Downtown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn / Homewood Suites Houston Downtown. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.Key ResponsibilitiesGuest Check-in/Check-out: Welcome and...

  • Front Desk Representative

    4 hours ago

    Houston, Texas, United States Hampton Inn Homewood Suites Houston Downtown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn / Homewood Suites Houston Downtown. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.Key Responsibilities:Guest Check-in/Check-out: Welcome and...

  • Front Desk Representative

    7 hours ago

    Houston, Texas, United States Hampton Inn Homewood Suites Houston Downtown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn / Homewood Suites Houston Downtown. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.Key ResponsibilitiesGuest Check-in/Check-out: Welcome and...

  • Front Desk Agent

    3 weeks ago

    Houston, United States Springhill Suites Hou DT Convention Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    4 weeks ago

    Houston, United States MCR Hotels Full time

    The Front Desk Agent at the TownePlace Suites by Marriott Houston Intercontinental Airport is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their...

  • Front Desk Agent

    3 months ago

    Houston, United States Palette Hotels Full time

    Job DescriptionJob DescriptionEssential Duties and ResponsibilitiesAs a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform...

Front Desk Agent

2 months ago

Houston, United States Houston Marriott Westchase Full time

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description:

The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests as well as employees Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you

Overview:

Houston Marriott Westchase Hotel is looking for Experienced Front Desk Agents.

About Us: At Pyramid Global Hospitality, we believe in the power of our team members. We value, support, and recognize the unique contributions of each individual. By fostering a culture of growth and belonging, we are committed to our team members to excel.

Position Summary: As a Front Desk Agent you are responsible for delivering excellent service to elevate every aspect of the hotel guest stay from pre-arrival to post-departure, anticipating guest needs to create a personized and memorable guest experience following established company best practices and brand standards.

The successful candidate demonstrates strong communication skills, understands how to anticipate guest needs to ensure guest genuinely feel cared for, is committed to providing every guest a wonderful and memorable experience and able to successfully adapt to a busy work environment with a sense of urgency when needed to meet business demands.

Scheduling: This is a Full-Time position that requires open availability, including weekends and holidays, based on business needs. The schedule will change weekly, with both AM and PM shifts, to support operational requirements.

Specifically, this role will be responsible for hotel front desk functions including:

  • Greet, register guests, and assign rooms following established best practices for check-in process.
  • Follow company and brand standards guest service policies and procedures
  • Continuously stay up to date, in real-time, on room availability and guest upgrade options.
  • Make and confirm guest reservations.
  • Ensure all charges such as room, food, outlet passes, and liquor sales are posted to guest account; computes bill, collect payment, and makes change for requests.
  • Issue room keys, strictly adhering to room key procedures.
  • Maintain knowledge of various room types, amenities, and room rates.
  • Assist AYS operators answering telephone calls when needed.
  • Address guest complaints in a professional manner to resolve problems to their completion; following up with other departments if needed to ensure resolution and post to GXP.
  • Completes all company and brand required training by advised deadlines.

This list is not all inclusive, additional job functions will be shared during the application process.

Opportunity for Growth: This is a great position to advance a career in hospitality and career growth within our organization, leading to possible leadership opportunities.

Our Culture: Empowered to Make a Difference: At Pyramid Global, we value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values: People First, Integrity, Excellence

  • People First: A talented, diverse, and passionate team working together with respect.
  • Integrity: Honesty and accountability to ourselves and colleagues.
  • Excellence: Surpassing expectations through dedication and innovation.
Qualifications:
  • Thorough understanding of customer service activities and best practices.
  • Strong communication skills, both written and verbal, in the English language.
  • Able to effectively communicate with guest about their concerns with empathy and professionalism to deescalate complaints, collect accurate information, and successfully resolve concerns.
  • Ability to accurately input guest information using a computer and a variety of software applications.
  • Ability to remain in a stationary place for duration of 8-hr shift.
  • Moves throughout front desk check-in/out counter, front desk, and front office areas to check guest in/out, run credit cards, issue room keys, retrieve guest room items/towels, provide amenities, and print guest statements in a timely manner.
  • Positions self to raise, lower, and extend arms to perform essential job functions.
  • Has ability to understand complex issues and learn quickly.
  • Able to identify and respond to safety concerns and emergency situations.
  • Demonstrates a professional appearance.

SUPPORTIVE FUNCTIONS: The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift as business demands. All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements.

Experience

Prior front desk agent, guest services, night audit, customer service, or reservationist experience is required, preferably with a full-service hotel.

Licenses or Certificates

None required.

Grooming/Uniforms

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

Excellent Benefits

Joining Pyramid Global Hospitality offers a range of enticing benefits, including but not limited to:

  • Exclusive Marriott and Pyramid Global Hospitality hotel discounts worldwide at our award-winning hotels.
  • Mental wellbeing support for you and your loved ones
  • 401k after 90 days, with a company match to 6%
  • Performance-based incentives and bonuses
  • Generous paid time off
  • Professional guidance and support
  • Competitive health, dental, and vision insurance plans
  • Pet insurance for your furry companions
  • Skill-enhancing job training
  • Company-paid and Optional Life and Accidental Insurance
  • Supplemental Accident, Critical Illness and Hospitalization Plans
  • Employee Assistance Program (EAP)
  • Health Flexible Spending Account (FSA)

If you are passionate about working in a collaborative team environment with a chance to grow your hospitality career, we invite you to apply for the Front Desk Agent position at Pyramid Global Hospitality. Join us and be a part of our journey to make hospitality better

Houston Marriott Westchase Hotel and Pyramid Global Hospitality is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.