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Knowledge Manager
2 months ago
NAIS is seeking Knowledge Management Support to provide services on a future contract supporting the U.S. Navy. This will be a full-time salaried position with compensation based on your professional experience and overall aptitude. This position is pending contract award.
Job Description:
The ideal candidate will have a minimum of 5 years of experience in knowledge management systems support, demonstrating proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint), HTML, JAVA, and CSS. They should have experience managing data collection sites and implementing custom web templates. The role requires providing customer support and troubleshooting for senior staff and users, developing and providing training materials and user guides for site managers and the user community. Strong oral and written communication skills are essential for effective interaction with all levels of personnel involved in IT operations and technical aspects of systems. The candidate must have the ability to develop positive relationships and communicate effectively with senior management, project managers, and IT operations staff, and apply methodologies to projects with well-defined requirements and deliverables.
Key Responsibilities:
• Promote KM Services: Expand services and knowledge sharing throughout the command.
• Planning and Coordination: Provide advice and assistance in planning and coordinating resource, organizational, and leadership requirements for KM strategies and practices.
• Project Management: Guide cross-functional teams to deliver projects within schedule, budget, and scope constraints.
• Support KM Personnel: Provide guidance and support throughout the Area of Responsibility (AOR).
• Process Improvement: Perform process analysis, improvement, reengineering, and training using various KM processes and tools.
• KM Assessments: Conduct KM assessments for planning and managing projects that promote collaboration and knowledge sharing.
• Develop KM Processes: Assess and improve knowledge and information flows throughout the command.
• Business Rules Development: Develop and promulgate business rules to create repeatable command knowledge sharing processes.
• Technology Integration: Introduce technology to automate command knowledge sharing processes for increased efficiencies.
• Force Readiness Analytics Group Support: Develop governance, knowledge usage, retention, and transfer policies. Support IT-related issues, including computer assignments, software updates, and tech support. Provide access to dashboard development applications and support KM best practices, use case development, and process improvement.
Minimum Qualifications:
• Education: The Knowledge Manager shall have an advanced degree in business and/or social sciences
• Certification: Project Management Professional (PMP) certification required. A working knowledge of the Six Sigma methods and techniques, a Green Belt certification is required for this position.
The Team
NAIS is an Information Technology (IT) and professional services firm specializing in network design and management, cyber security and risk management services, software development, design, procurement, and integration. We offer employees a broad range of benefits and are dedicated to building a diverse culture where employees are valued for their contributions and perspectives. There is also a strong emphasis on mentoring others, enabling them to grow and learn. At NAIS, we are committed to your professional development and will provide you with the support and resources you need to succeed. Learn more about what working for NAIS could mean for you.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. At NAIS, we believe that diversity and inclusion are not just words, but the foundation of our success. We value the unique perspectives and experiences that each individual brings to our team.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required for the specified role.
If you have the necessary experience and skills in knowledge management systems support, and are passionate about promoting knowledge sharing and collaboration, we encourage you to apply for this position. Join our team and contribute to the successful management and implementation of KM strategies and practices.
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