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Patient Care Coordinator

2 months ago

Falls Church, United States My Psychiatrist Full time

Description

JOB DESCRIPTION
My Psychiatrist is a well-established multi-disciplinary outpatient mental health group practice. We are seeking Full-Time Patient Care Coordinator/Medical Receptionist.

JOB RESPONSIBILITIES
•Greet patients and visitors with a friendly and professional demeanor
•Answer phone calls and respond to patient inquiries promptly and courteously
•Schedule patient appointments and manage the appointment calendar
•Collect and verify patient information, including insurance details and personal information
•Maintain accurate patient records and update patient information as needed
•Process patient payments and assist with insurance billing and claims
•Assist clinical staff with administrative tasks as needed, such as filing, scanning, and faxing
•Monitor and maintain the cleanliness and organization of the reception area and waiting room
•Ensure compliance with all HIPAA regulations and patient privacy policies
•Manage the patient check-in and check-out process, including verifying insurance eligibility, collecting co-payments or other fees, and providing necessary paperwork to patients
•Direct patients to the appropriate waiting area or treatment room and notify clinical staff of their arrival
•Maintain an organized and up-to-date filing system for patient records and other office paperwork
•Coordinate with other staff members to ensure the smooth flow of patient care and office operations
•Follow established protocols for handling emergencies or urgent patient requests
•Attend meetings and training sessions as required to stay up-to-date on office policies and procedures
•Perform other duties as assigned by the office manager or clinical staff.

REQUIREMENTS
•Must work Monday to Friday, 8am-4pm or 10am-6pm schedule
•HS/GED required, some college preferred
•Retails, hospitality, customer service or sales backgrounds are desired
•Strong customer service skills, warm and friendly demeanors,
•Well-versed in technology and computer, technically savvy
•Previous experience in healthcare or mental health office is highly desired

PAY & BENEFITS
•Paid time off and paid holidays
•Paid bereavement leave
•Health, Dental and Vision insurance
•Employer paid Long Term and Short Term Disability
•Employer paid Life Insurance
•401k with employer matching

Position Requirements

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