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Patient Care Coordinator
4 weeks ago
Our client, a well known healthcare system is urgently looking to hire a Patient Care Coordinator to join their team ON SITE in Falls Church, VA
** This is a 6 month contract to hire on a W2 offering a full benefits package**
Required Skills & Experience
- Associates/Bachelors degree
- 1 year of healthcare experience
- Experience working with patients in a clinical/dispatch center
- Experience providing customer and patient support
Job Responsibilities
- Responsible for answering and processing all calls made to the enterprise emergency response line with accuracy.
- Ability to quickly assess a critical patient or security safety event, implement a response plan, and follow explicit protocols to activate and deploy both medical and public safety response teams at requested by care site.
- Collaborates with onsite clinical and security team members to deploy additional resources based on complexity of critical event; communicates activated critical patient event to various teams in the High Reliability Operations Center to provide awareness and heighten department posture
- During a safety event, partners with care site leaders to script out an advisory alert to broadcast over the PA system and then deliver via the Inova Text Alert system to Inova leaders and team members.
- Triages program patient calls and follows department or clinic workflow and or escalation protocols to notify on-call team members of the patient’s emergent healthcare needs.
- Performs assigned equipment status checks on primary and back-up equipment and participates in monthly downtime exercises. Completes checklists.
- Compiles reportable incidents on a single shift report and distributes report to entire team.
