Application Analyst III

3 weeks ago

Chattanooga, United States Erlanger Inc Full time

Description: Job Summary:Reporting to Inpatient Clinical or Ambulatory Manager, this individual will provide application system support and be responsible for collaborating independently with systems business/clinical management and serve as technical resources to identify, analyze, prioritize and resolve system needs; use cases, workflow and metrics to configure, maintain and monitor system use. This individual will provide suggestions for potential application modifications, enhancements or business process changes as appropriate. This would include metrics and KPI's designed to monitor the performance of management and staff in achieving SLA's, adhering to process and the timely recording of pertinent data. This individual must have strong knowledge IS processes as well as software application support.The Applications Analyst III works independently and relies on experience and judgment to plan and accomplish tasks. Days and hours worked may be variable.Education:Required:Baccalaureate Degree in Information Sciences or related field, OR equivalent combination of education and experienceDe-escalation training, if applicablePreferred:Experience:Required:Five years operational experience in clinical or healthcare, business or operation setting OR Minimum of Five (5) years of functional and/or systems analysis and reportingPreferred:Position Requirement(s):Required:License/Certification/Registration Complete education and pass certification in assigned EPIC application module(s) within 120 days of completed education.Preferred:EPIC certification in the module(s) being representedExperience in EMR installationsDepartment Position Summary:The employee must be able to demonstrate strong knowledge and skills necessary to provide comprehensive support for systems/applications. The employee must demonstrate strong knowledge on health care operations and the application of information technology to aid and improve health care functions.The employee must:Participates in the development and design of the application(s) for which there is an in-depth knowledge required of the assigned system.Develop functional specifications and operational process flows, department procedures, business requirements, or other necessary documentation for approved system enhancements or modifications.Demonstrate strong knowledge of IS internal department processes as well as software application supportRequire little to no supervision and collaborate independently with IS managementProvide Technical resource to identify, analyze, prioritize and resolve system needsAble to use cases, work flows and metrics to configure, maintain and monitor system useDemonstrates an advanced understanding of the business managementProvides suggestions for potential application modifications, enhancements or business process changes as appropriate as well as advising business and technical counterparts regarding current system functionalityProduce and provide analysis through reports, dashboards, and analytic tools to managementDevelop Metrics and KPI's designed to monitor the performance of management and staff in achieving SLA's, adhering to process and the timely recording of pertinent dataCommunicates effectively with users, colleagues, and developersProvides estimates for moderate to complex work effortsSupports multiple concurrent projects and/or application modules, educates and coaches other team members and manages user expectationsManages tasks, resources, and project plans for team assignmentsHighly effective written and verbal communications and interpersonal skills to establish working relationships and educationStrong organizational skills in managing multiple prioritiesUses critical thinking skills regarding use of the clinical / business operations software applicationsDemonstrates initiative, creativity, and flexibility in problem resolutionDemonstrates commitment to excellent customer service#J-18808-Ljbffr

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