Revenue Cycle App Analyst III

3 weeks ago

Chattanooga, United States Erlanger Health Full time

Job Summary:

Reporting to Patient Access and Revenue Cycle Manager, the Revenue Cycle Applications Analyst III is responsible for collaborating independently with system (clinical, revenue, ambulatory) management and serve as a technical resource to identify, analyze, prioritize and resolve system needs. This individual will uses cases, work flows and metrics to configure, maintain and monitor system, along with providing suggestions for potential application modifications, enhancements or process changes as appropriate. This individual will serve revenue cycle (i.e. Registration, Revenue Integrity, Billing, Scheduling, coding and Charge Master). This individual should have excellent customer service skills along with highly effective written / verbal communication and interpersonal skills.

The Revenue Cycle Applications Analyst III works independently and relies on experience and judgment to plan and accomplish tasks. Days and hours worked may be variable.

Education:

Required:

A Bachelor's Degree in Business Administration, Computer Science or Information Management OR

Equivalent combination of education and experience

Preferred:

Experience:

Required:

5 years experience in healthcare related setting with knowledge of Patient Access / Revenue Cycle / Business systems.

Understanding of information system technology and database applications is necessary.

Preferred:

Position Requirement(s): License/Certification/Registration

Required:

Complete education and pass certification in assigned EPIC application module(s) within 120 days of completed education

Preferred:

EPIC certification in the module(s) being represented.

Experience in EMR installations.

5 yrs experience with MS SQL, report automation knowledge, report writing.

Department Position Summary:

The Revenue Cycle Applications Analyst III (RCAA - 3) should be able to demonstrate the knowledge and skills necessary to support for systems/ applications to which assigned (i.e. Registration, Billing, Coding, Scheduling, Charge Master, and Revenue Integrity as applicable) The Revenue Cycle Applications Analyst III will work with various support tools depending on the system module(s) assigned. The RCAA - 3 will be highly motivated self starters, with technical and analytical abilities and excellent communication and interpersonal skills.

The employee must:

Develop functional specifications and operational process flows, department procedures, business requirements or other necessary documentation for approved system enhancements or modifications

Demonstrates strong knowledge of IS internal department processes as well as software application support

Demonstrates comprehensive knowledge of computer systems, applications and interfaces

Demonstrates proficiency in all skills required to facilitate complex applications and system enhancements or replacements

Demonstrates advanced proficiency in creating detailed documentation, including system design documentation, procedures, process and data flows

Demonstrates an advanced understanding of revenue cycle operations

Demonstrates attention to detail in data gathering, specifications

development and documentation and recording

Produce and provide analysis through reports, dashboards and analytic tools to management

Develop Metrics and KPI's designed to monitor the performance of management and staff in achieving SLA's adhering to process and the timely recording of pertinent data

Follow up on errors to determine root cause and recommend solution

Develops reports and plans database additions taking reporting needs into consideration

Supports multiple concurrent projects and/ or application modules, educates and coaches other team members and manages user expectations

Demonstrate initiative, creativity and flexibility in problem resolution

Exercise good judgment

Effectively manage work time while handling more than one assignment at a time

Prioritize work assignments to ensure the appropriate work is being completed

Demonstrate integrity, credibility and personal accountability

Set high work standards

Seek to share application and other specialized knowledge with peers

Demonstrate excellent oral and written communication skills

Demonstrate commitment to customer service

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