Current jobs related to Head of Customer Service - Salt Lake City - Raisin GmbH
-
Head of Customer Service
1 week ago
Salt Lake City, United States Raisin Full timeAbout Raisin US Raisin enables savers and financial institutions to connect to our award-winning marketplaces across Europe and the U.S. As one company, we give customers access to more than 400 partner banks across 30+ countries. Our team is composed of passionate individuals striving to break down barriers to savings and investments for our customers and...
-
Head of Customer Service
1 month ago
Salt Lake City, United States Raisin Full timeAbout Raisin US Raisin enables savers and financial institutions to connect to our award-winning marketplaces across Europe and the U.S. As one company, we give customers access to more than 400 partner banks across 30+ countries. Our team is composed of passionate individuals striving to break down barriers to savings and investments for our customers and...
-
Head of Customer Service
1 month ago
Salt Lake City, United States Raisin Full timeAbout Raisin US Raisin enables savers and financial institutions to connect to our award-winning marketplaces across Europe and the U.S. As one company, we give customers access to more than 400 partner banks across 30+ countries. Our team is composed of passionate individuals striving to break down barriers to savings and investments for our customers and...
-
Head of Customer Service
1 month ago
Salt Lake City, United States Raisin Full timeAbout Raisin US Raisin enables savers and financial institutions to connect to our award-winning marketplaces across Europe and the U.S. As one company, we give customers access to more than 400 partner banks across 30+ countries. Our team is composed of passionate individuals striving to break down barriers to savings and investments for our customers and...
-
Customer Service Department Head
1 day ago
Salt Lake, Utah, United States Holiday Inn Express & Suites, SLC Airport Full timeHoliday Inn Salt Lake City Seeks Experienced Front Desk ManagerAre you a seasoned hotel front desk professional with a passion for delivering exceptional guest experiences? Do you have what it takes to lead our front desk team at the Holiday Inn Salt Lake City in Utah?We are seeking a highly experienced and organized Hotel Front Desk Manager to oversee all...
-
Customer Service Representative
3 weeks ago
Salt Lake City, United States Bank of Utah Full timeUnder the direction of the Customer Service Manager (CSM), the Customer Service Representative (CSR) is responsible for establishing a full-relationship with customers. The Customer Service Representative is personally committed to consistently creating a great customer experience by meeting a broad range of financial service needs. In addition, the CSR will...
-
Head Start ERSEA and PFCE Director
4 weeks ago
Michigan City, Indiana, United States Paladin, Inc. -Head Start of LaPorte County Full timeJob Description:At Paladin, Inc. - Head Start of LaPorte County, we are seeking a highly skilled and dedicated professional to fill the role of Family Services Manager.About Us:We are a reputable organization committed to providing high-quality early childhood education and care to our community's most vulnerable members.Job Summary:The Family Services...
-
Customer Service Rep
2 months ago
Salt Lake City, United States Packaging Corporation of America Full timeCUSTOMER SERVICE REP Salt Lake City, UT, USA Req #20756 Thursday, November 7, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and...
-
Customer Service Specialist
2 days ago
Salt Lake, Utah, United States S3 Shared Service Solutions, LLC Full timeS3 Shared Service Solutions, LLC is a leading credit union service organization (CUSO) that provides collaborative business solutions to its partner credit unions. We are currently seeking a highly motivated Customer Service Specialist to join our team and help us deliver exceptional customer service to our members.About the RoleThis exciting opportunity...
-
Customer Service Assistant
4 weeks ago
Salt Lake, Utah, United States University of Utah Full timeWe are seeking a Customer Service Assistant to join the University of Utah Department of Anthropology team. This is an exciting opportunity for a highly motivated individual to provide exceptional customer service and support.Key Responsibilities:Receive, greet, and direct visitors to their desired destinations.Provide general office support, including...
-
Customer Service Ambassador
23 hours ago
Salt Lake, Utah, United States Travel Centers Of America Full timeAbout the RoleAs a Customer Service Ambassador at Travel Centers of America, you will play a vital role in providing exceptional dining experiences for our guests. Our team is dedicated to delivering outstanding service, ensuring that every traveler feels valued and cared for.ResponsibilitiesDeliver friendly, accurate, and efficient service to our...
-
Strategic Customer Experience Director
3 weeks ago
Salt Lake, Utah, United States Raisin Full timeAbout the RoleWe are seeking a visionary leader to spearhead our customer service transformation at Raisin US. As the Head of Customer Service, you will be responsible for driving strategic initiatives that elevate customer satisfaction, loyalty, and retention.This is an exciting opportunity to join a dynamic team and shape the future of customer service in...
-
Family Services Manager
4 weeks ago
Michigan City, United States Paladin, Inc. -Head Start of LaPorte County Full timeJob DescriptionJob DescriptionPOSITION SUMMARY: The Family Services Manager is responsible for overseeing and managing the ERSEA (Eligibility, Recruitment, Selection, Enrollment, and Attendance) functions within the Head Start program. This role includes strategic planning, staff supervision, ensuring compliance with federal and state regulations, and...
-
Geotechnical Department Head
7 days ago
Salt Lake, Utah, United States ECS CORPORATE SERVICES, LLC Full timeAbout the PositionWe are seeking a dedicated Geotechnical Department Head to join ECS Corporate Services, LLC. This individual will provide leadership and direction to the Geotechnical team, ensuring the delivery of high-quality services to clients.Responsibilities:Provide strategic direction to the Geotechnical teamDevelop and implement departmental goals...
-
Customer Service Representative
18 hours ago
Salt Lake, Utah, United States Travel Centers Of America Full timeAbout UsAt TravelCenters of America, we strive to provide exceptional service to our guests. We are committed to creating a welcoming environment where everyone feels valued and respected.Job DescriptionWe are currently seeking a skilled Cashier and Team Member to join our team. As a Cashier, you will be responsible for providing quality service to each...
-
Program Aide Downriver Center Head Start
4 weeks ago
Marine City, United States Community Development Institute Head Start Full timePay Period: Biweekly Fixed Salary: $ 13.29 Weeks per Year: 37 Hours Per Week: 35 Program Aide $13.29 hourly Benefits: Paid Vacation time and Sick Leave Medical/Dental/Vision Insurance coverage available first day of employment (for full time employees) $30.00 per month cost to employee for employee only Core Plan Health and Vision Insurance...
-
Head of Customer Excellence
22 hours ago
Peachtree City, Georgia, United States Gerresheimer Full timeAbout the RoleWe are seeking an experienced Head of Customer Quality to join our team at Gerresheimer. As a leader in the pharmaceutical and medical device industry, we prioritize customer satisfaction and regulatory compliance. This role requires a unique blend of quality management expertise and customer relationship skills.Key Responsibilities:Strategic...
-
Customer Service Representative
4 weeks ago
Salt Lake, Utah, United States Slice of Utah, LLC Full timeJob OverviewSlice of Utah, LLC is seeking a highly motivated and energetic Customer Service Representative to join our team. This role involves managing all monetary exchanges in the restaurant, serving as a liaison between guests, managerial staff, and kitchen staff, and maintaining a clean and well-stocked front area.Key ResponsibilitiesGreet guests with a...
-
Customer Service Representative
2 weeks ago
Salt Lake, Utah, United States Slice of Utah, LLC Full timeJob Title: Customer Service RepresentativeSlice of Utah, LLC is seeking a highly motivated and energetic Cashier and Guest Services Associate to join our team. As a key member of our front-of-house staff, you will be responsible for providing exceptional guest service to each and every guest.About the Job:This is a full-time position that requires a strong...
-
Head Start Program Director
4 weeks ago
Michigan City, Indiana, United States Paladin, Inc. -Head Start of LaPorte County Full timeOverviewWe are seeking a highly skilled and experienced professional to fill the role of Head Start Program Director - ERSEA (Eligibility, Recruitment, Selection, Enrollment, and Attendance) and Family Engagement Specialist. This position is a critical component of our organization, responsible for overseeing and managing the ERSEA functions within the Head...
Head of Customer Service
1 month ago
Your growth is our growth. Our success is your success. About Raisin Raisin enables savers and financial institutions to connect to our award-winning marketplaces across Europe and the U.S. As one company, we give customers access to more than 400 partner banks across 30+ countries. Our team is composed of passionate individuals striving to break down barriers to savings and investments for our customers and bank partners. You are the right person if you are looking for a dynamic environment where you can roll up your sleeves, play to your strengths, and access unrivaled development opportunities. Your Responsibilities As the Head of Customer Service , you will be responsible for shaping and executing a multi-channel customer service strategy that transforms our service function into a key strategic asset for Raisin US, driving customer satisfaction, loyalty, retention and increasing customer lifetime value. You will develop and implement customer-centric service models, integrating advanced technologies like Machine Learning and Artificial Intelligence, and data-driven insights to elevate customer experience and improve efficiency. Key Responsibilities: Develop and Execute Multi-Channel Service Strategy: Design and implement a multi-channel customer service strategy that includes voice, chat, email, social media, and self-service solutions. Leverage technology, data, and customer insights to continuously improve service quality and efficiency. Identify and change sub-optimal systems, policies, processes into efficient, customer-centric scalable processes that can adapt to evolving customer needs and support business growth. Transform Customer Service into a Strategic Asset: Position customer service as a key driver of customer retention and increased lifetime customer value. Establish service metrics and KPIs that align with broader business objectives, create transparent, reliable and repeatable data insights to drive accountability and continuous improvement. Work closely with other departments (e.g., Product, Marketing, Origination, Legal/Compliance) to identify and fix gaps in service journeys for our customers. Foster an Employee-Centric Culture: Build a high-performing, motivated team that takes pride in the company’s mission and is committed to delivering exceptional customer service. Develop training, coaching, and career development programs that empower employees and enhance service delivery. Create a positive work environment that supports employee well-being, engagement, and retention. Deliver Strategic Leadership and Execution: Proactively identify, execute and sustain high-impact transformation to turn customer service into a strategic asset for Raisin US. Act as a thought leader and strategic partner to senior leadership, providing cross-functional insights and recommendations to improve the overall customer experience. Lead strategic planning initiatives for the customer service function, ensuring alignment with company goals and market trends. Be hands-on in managing day-to-day operations while maintaining a focus on strategic growth opportunities. Drive Operational Excellence: Take pride in being a hands-on leader, working with employees across Customer Service to create a great employee and customer experience. Execute proactively, accurately and with high sense of urgency. Oversee the implementation of tools, systems, and processes that improve service efficiency and effectiveness. Ensure compliance with industry standards, regulations, and best practices. Manage budgets, resources, and performance metrics to achieve operational excellence. Your Profile Core Skills: Proven experience in a senior customer service leadership role, preferably within fintech, or in a similar financial services organization. Experience in multi-channel servicing across Inbound/Outbound Phone, Chat, Email and Self-Service channels. Experience in building and leading multi-location, multi-discipline teams. Strong analytical and pattern identification skills. Strong data and spreadsheet management skills. Experience in forecasting, scheduling and adherence management. Experience in building and executing quality assurance processes. Other Qualifications: Strong strategic thinking, planning, and execution skills with the ability to balance strategic initiatives and hands-on management. Experience in fostering a positive, employee-centric culture with a track record of building high-performing teams. Excellent communication, leadership, and interpersonal skills, with the ability to influence at all levels of the organization. Data-driven mindset with a focus on using metrics to drive decisions and improvements. Experience working on Zendesk or similar ticket management system. Bachelor’s degree in Business, Management, or a related field; advanced degree preferred. Our Benefits At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, who are at the heart of our success. As part of our US team, you will benefit from: Flexible working hours and 28 vacation days. Employee Development Budget of $2,200 and 4 full training days per year. Access to Babbel for continuous learning. Company 401k contribution of 5%. Healthcare coverage contribution, including medical, dental and vision. Commuter benefits and flexible working from home policy. Regular team events and yearly Summer and Winter Party. #J-18808-Ljbffr
