Customer Service Representative I

4 weeks ago

Marquette, United States Integrity Staffing Solutions Full time

We're looking Customer Service Representatives for a nonprofit insurance company doing business in the greater Michigan area. Earn $21.00/hr. Start your career today with a company transforming the way individuals think about health care These are full-time permanent positions in Marquette, MI with opportunity for growth

Benefits & Perks:

  • This is a direct hire Customer Service Representative role with career growth opportunities and skill development.
  • They have a tuition assistance program - reimbursement program
  • Awesome training ground for limited experience
  • Pension, 401K and PTO
About the Role:
Inbound call center. Analyzes, evaluates, resolves and primarily responds to low complexity level membership issues under various product lines.

Pay Rate: $21.00/hr.

Application Requirements: An updated resume is required with your application to be considered.

Available Shift Times: 1st shift Monday-Friday.

Key Responsibilities of the Customer Service Representative:
  • Evaluates, and resolves inquiries involving a variety of claim, benefit, membership, and/or billing inquiries.
  • Conducts internal and external research to determine and request the data needed to handle inquiries from internal and external business partners.
  • Provides accurate and timely servicing responses via telephone, and/or written correspondence to our internal and external customers.
  • Follows department/corporate reporting policies and procedures requirements.
  • Organizes work to meet productivity and quality standards.
  • Reroutes misdirected inquiries.
  • Interacts with others inside and outside the organization to resolve inquiry/claim-related problems.
  • Resolves customer inquiries through clear and simple explanations of the applicable policy and/or procedure.
  • Perform other related duties as assigned.
Key Requirements:
  • A high school graduate or GED equivalent is required.
  • One year of related work experience in areas such as public/customer service, sales representatives claims processing, membership/billing/enrollment; and one (1) year of customer service experience in positions such as teaching, social service work, bank teller, medical assistant/office assistant, retail.
  • Demonstrated knowledge of policies, practices, and procedures related to membership, billing, contract coverage or changes, rating and eligibility requirements, and/or claims processing.
  • Demonstrated ability to resolve inquiries related to benefits, claims to process, and/or membership/billing, with little or no assistance.
  • Demonstrated command of all oral, written, and interpersonal skills necessary for communications with subscribers, beneficiaries, accounts or providers, in a clear, concise, and tactful manner.
  • Other related skills and/or abilities may be required to perform this job.
  • An updated resume is required with your application to be considered.


About Integrity Staffing

Opportunity is everything.
At Integrity, we're passionate about connecting great talent with great companies across North America. We take an associate-first approach because when our associates succeed, our clients succeed. If you're looking to grow your career, or just need a part-time gig, you've come to the right place. We've got thousands of job opportunities available at amazing companies across the country. Plus, we offer benefits that provide better lives, both on and off the clock. Medical and dental are just the beginning. From free online education programs to financial tools, we provide the opportunities, programs, and community resources our associates need to be successful, productive, and fulfilled.

If you're ready for your next challenge, we're ready to be your Opportunity Engine. Let's work together.

Integrity Staffing Solutions is an Equal Opportunity Employer.

XLR8

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