Customer Service Representative- Marquette

7 days ago


Marquette, Michigan, United States RangeBank Full time

Customer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the bank's policies, and deposit products and procedures. They are the frontline of the bank and play a fundamental role in achieving customer satisfaction. Starting wage is $15 with opportunities to earn more by reaching higher tier levels.

Will require working at other offices in the Marquette region. Schedule to include hours between 8:30 a.m. and 6:00 p.m. Monday-Friday and one Saturday morning every 3-4 weeks on a rotation basis.

Primary Responsibilities

  • Provides excellent customer service in a friendly and professional manner
  • Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction.
  • Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information.
  • Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request
  • Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary
  • Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance
  • Has the authority and discretion to resolve complex customer issues
Minimum Requirements
  • High School Diploma
  • One year customer service or cash-handling experience
  • Proficient computer skills
  • Ability to identify and resolve/escalate issues
  • Exceptional customer service and communication skills
  • Strong attention to detail
Preferred Qualifications
  • Prior financial services industry experience
  • Some college education or a degree in a related field
Full Time Benefits include:
  • Paid time off (2 weeks to start)
  • Volunteer time off (1 day per year)
  • Paid holidays (9.5 days per year)
  • Health insurance through Blue Cross Blue Shield of Michigan
  • Telehealth with $0 copay
  • HSA plan options, including employer contribution
  • Vision
  • Dental
  • 401(k) retirement plan with up to 4% match (after 1 year)
  • Short term disability insurances (paid 100% by company)
  • Long term disability insurance (paid 100% by company)
  • Life insurance (paid 100% by company)
  • Voluntary life insurance
  • Employee Assistance Program
  • Employee Stock Purchase Plan
This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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