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Group Travel Customer Service Advisor
3 months ago
We are a forward-thinking travel enterprise specializing in crafting unforgettable group travel adventures. We're dedicated to providing exceptional experiences for our customers and are seeking a Remote Group Travel Customer Service Advisor to join our dynamic team.
Position Overview:
As a Remote Group Travel Customer Service Representative, you'll be crucial in ensuring our group travelers have seamless journeys and unforgettable experiences. You'll be able to provide exceptional customer service, help with booking group travel arrangements, manage travel itineraries, resolve issues, and maintain clear communication with all stakeholders.
Key Responsibilities:
Provide prompt and personable assistance to group travelers via multiple communication channels (phone, email, chat).
Assist customers in booking group travel arrangements, ensuring accuracy and alignment with company policies.
Develop and maintain comprehensive travel itineraries tailored to group preferences.
Proactively identify and resolve travel-related challenges to minimize disruptions.
Foster transparent and effective communication with group leaders, travel coordinators, and suppliers.
Assist travelers in securing necessary visas, permits, and travel documents.
Stay abreast of travel trends and destination insights to provide valuable recommendations.
Verify the accuracy of bookings and travel documents, maintaining meticulous records.
Collaborate with cross-functional departments to enhance the success of group travel programs.
Qualifications:
Previous customer service experience, with a background in the travel industry advantageous.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Familiarity with travel booking systems and tools is beneficial but not essential.
Ability to work independently and as part of a remote team.
Genuine passion for travel and commitment to creating unforgettable experiences.
Benefits:
Flexible schedule tailored to accommodate your lifestyle.
Commission-based compensation structure.
Access to enticing travel perks and discounts.
Business opportunity with licensing and bonding support.
Personalized website to showcase your expertise and offerings.
Application Instructions:
To apply, please submit your resume and a cover letter outlining your relevant experience and why you're passionate about joining us as a Remote Group Travel Customer Service Representative.
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