Director of Customer Service

2 weeks ago

Deerfield Beach, United States Spring Footwear Corp Full time

Since 1991, Spring Footwear has made a difference in the lives of consumers who have depended on our brands to deliver comfort and style. Product innovation, quality, value and flexibility are the cornerstones that contribute to our success. This all leads to our mission:

**To develop successful partnerships by creating and delivering the best quality, value, product and service every day**

We are looking for a Senior Manager of Customer Service who can grow, lead, and inspire a world class customer service team in our Pompano Beach, FL location. We are seeking a leader with strong operational experience in leadership, systems, and processes improvement who can keep pace with our growth while motivating others to meet the challenges of an extremely customer-focused and growth-driven environment. You should have experience leading both people and processes in a multi-channel contact center environment, exceeding customer success metrics, driving process improvements and offering innovative solutions to ensure an excellent customer experience. The right person will have a strong sense of drive and execution around customer experience, employee experience and overall performance.

If you are the right person, you will have an infectious passion for Customer Experience, you live to develop others, you hit goals and give the credit to your team and you get that tingling feeling of joy when you have watched someone grow professionally under your wing. And you should be able to provide examples.

This is a hands-on position for a self-starter with a thorough understanding of customer service, compliance, operations, and data management.

What You'll Do

Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, employee engagement, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision

Provide strategic direction, planning, and execution to meet/exceed productivity, brand representation, and efficiency goals

Provide proper guidance, ongoing coaching, and development plans to Manager and Supervisors, as defined, and as needed, by utilizing support resources (Recruitment, Hiring, Staffing, Scheduling, Quality, Training, Team Strategies, Retention etc.)

Lead, develop, and coach managers of various teams to build successful relationships and deliver an exceptional customer experience.

Implement changes to the department to best achieve our mission and goals.

Create processes to ensure scalability and consistent quality for our customers.

Model accountability, creativity, resourcefulness, energy, passion, leadership, integrity, honesty, and team building.

What You'll Need

5+ years in a managerial role for a multi-channel contact center.

A demonstrable knowledge of contact center metrics, best practices and sound understanding of contact center workflow

Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations

Demonstrated quantitative and analytical skills. Strong attention to detail.

Exceptional ability to communicate in English

Excellent communication skills, both written and verbal

We offer:

* Competitive wages and benefits

* Company paid Holidays and Vacation

* Profit sharing program

* Advancement opportunities

We encourage qualified candidates to apply and join our growing team

  • Director of Customer Service

    2 weeks ago

    Deerfield, United States CareerBuilder Full time

    ** Director of Customer Service** **Job Category****:** Sales **Requisition Number****:** DIREC002000 Showing 1 location **Job Details** **Description** Justrite **Safety Group** is a growing family of industrial safety companies. Together we protect workers, workplaces and the environment with a comprehensive range of industrial safety solutions. All...

  • Director of Customer Service

    2 weeks ago

    Deerfield, United States Justrite Full time

    ** Director of Customer Service** **Job Category****:** Sales **Requisition Number****:** DIREC002000 Showing 1 location **Job Details** **Description** Justrite **Safety Group** is a growing family of industrial safety companies. Together we protect workers, workplaces and the environment with a comprehensive range of industrial safety solutions. All...

  • Assistant Director of Financial Services

    2 weeks ago

    Deerfield Beach, United States City of Deerfield Beach Florida Full time

    Objective Interested candidates must submit an updated resume and cover letter directly to. WolfCreek Consulting via the email address below.mjoubert@wccstaffing.com. Summary Objective. The purpose of this position is to assist the Chief Financial Financial, Director, Accounting, Assistant, Officer, Operations, Business Services

  • Entry Level Customer Service

    2 weeks ago

    Deerfield Beach, United States IMG Inc. Full time

    Job DescriptionJob DescriptionInfinity Management Group is looking to fill our Entry Level Customer Service & Sales position. The Customer Service & Sales position prospects sales and qualifying leads for new accounts. The Customer Service and sales team requires a combination of strong communication skills, product knowledge, customer relationship...

  • Entry Level Customer Service

    5 days ago

    Deerfield Beach, United States IMG Inc. Full time

    Job DescriptionJob DescriptionInfinity Management Group is looking to fill our Entry Level Customer Service & Sales position. The Customer Service & Sales position prospects sales and qualifying leads for new accounts. The Customer Service and sales team requires a combination of strong communication skills, product knowledge, customer relationship...

  • Director Customer Experience

    2 days ago

    Pompano Beach, United States Interior Talent Full time

    Senior Customer Experience Director | Pompano Beach, FL This is an excellent opportunity for a detail-oriented and customer-centric Customer Experience Director to join a growing and established family-run company. Bring your experience to learn and grow with an excellent firm. The Senior Customer Experience Director will play a key role in helping deliver a...

  • Director Customer Experience

    19 hours ago

    Pompano Beach, United States Interior Talent Full time

    Senior Customer Experience Director | Pompano Beach, FL This is an excellent opportunity for a detail-oriented and customer-centric Customer Experience Director to join a growing and established family-run company. Bring your experience to learn and grow with an excellent firm. The Senior Customer Experience Director will play a key role in helping deliver...

  • Director of Ecommerce

    5 days ago

    Deerfield Beach, United States CareerBuilder Full time

    Here is what you will be doing as part of the team: Summary: The Director of E-Commerce Operations is responsible for managing all aspects of our B2B E-commerce Day to day operations and the efficiency of our digital platforms. The Director of E-Commerce Operations will partner with various teams across the organization including Operations, Sales, and IT to...

  • Director Customer Experience

    Found in: Appcast Linkedin GBL C2 - 3 days ago

    Pompano Beach, United States Interior Talent Full time

    Senior Customer Experience Director | Pompano Beach, FLThis is an excellent opportunity for a detail-oriented and customer-centric Customer Experience Director to join a growing and established family-run company. Bring your experience to learn and grow with an excellent firm.The Senior Customer Experience Director will play a key role in helping deliver a...

  • Director of Nursing

    2 days ago

    Deerfield Beach, United States Surgery Partners Full time

    JOB TITLE: Director of Nursing GENERAL SUMMARY OF DUTIES: The Director of Nursing is responsible for the day-to-day operations of the Surgery Center. This includes but is not limited to overseeing the scheduling of procedures, inventory control, QA/ QI, staff credentialing, preventative maintenance and safety, risk management and all related supporting...

  • Director of Nursing

    1 week ago

    Deerfield Beach, United States HC&N Healthcare Solutions Full time

    Director of Nursing (DON)A nursing home located in Deerfield Beach, FL area is seeking to hire an experienced full time Director of Nursing.Director of Nursing (DON) Duties Include: (but are not limited to)Access analyze and develop systems within the nursing department.Responsible for oversight of the daily clinical and administrative operations of the...

  • Director of Nursing

    2 days ago

    Deerfield Beach, United States HC&N Healthcare Solutions Full time

    HC&N Healthcare Solutions - Director of Nursing (DON) A nursing home located in Deerfield Beach, FL area is seeking to hire an experienced full time Director of Nursing.   Director of Nursing (DON) Duties Include: (but are not limited to) Access analyze and develop systems within the nursing department. Responsible for oversight of the daily clinical and...

  • Director of Nursing

    Found in: Talent US C2 - 2 weeks ago

    Deerfield Beach, United States HC&N Healthcare Solutions Full time

    HC&N Healthcare Solutions - Director of Nursing (DON)A nursing home located in Deerfield Beach, FL area is seeking to hire an experienced full time Director of Nursing. Director of Nursing (DON) Duties Include: (but are not limited to)Access analyze and develop systems within the nursing department.Responsible for oversight of the daily clinical and...

  • Customer Service Rep II

    Found in: Talent US C2 - 3 weeks ago

    West Palm Beach, United States Abacus Service Corporation Full time

    Job Description This position requires some decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies. Position emphasizes public relations and effective revenue risk management. Handles situations, which may require adaptation of...

  • Customer Engagement Associate

    5 days ago

    Deerfield Beach, United States IMG Inc. Full time

    Job DescriptionJob DescriptionAre you looking for a rewarding challenge? We’re seeking a Customer Engagement Associate to join our reputable team! Our Customer Engagement Associates strive to make a difference in the Deerfield Beach community and are eager to shape the future. We have the privilege of working with government-funded initiatives that grant...

  • Director of School Services

    24 hours ago

    Long Beach, United States Boys & Girls Clubs of Carson Full time

    Job DescriptionJob DescriptionDescription:Boys & Girls Clubs of Carson’s Mission:The Boys & Girls Clubs of Carson (BGCC) offers our young people a safe environment where they can have fun and be themselves, dedicated adult mentors who respect and listen to them, and outcome-based programs that empower youth to become lifelong learners.Job SummaryThe...

  • Area Mgr Customer Experience

    2 weeks ago

    Deerfield Beach, United States CareerBuilder Full time

    ** Area Mgr Customer Experience** **** New Equal Opportunity Employer: Minority/Female/Disability/Veteran Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves...

  • Area Mgr Customer Experience

    2 weeks ago

    Deerfield Beach, United States Waste Management , Inc. Full time

    ** Area Mgr Customer Experience** **** New Equal Opportunity Employer: Minority/Female/Disability/Veteran Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves...

  • Director of Professional Services

    2 weeks ago

    Virginia Beach, United States Decisions Full time

    Job DescriptionJob DescriptionDecisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing...

  • Senior Director, Customer Success

    2 weeks ago

    Virginia Beach, United States Decisions Full time

    Job DescriptionJob DescriptionDecisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing...